Empirum 21.0 - System Requirements

Important notes regarding the installation of the Microsoft SQL Server

Permissions and access rights

• For the initial creation of Empirum databases (EmpLocations, location database) in an instance the server right CREATE ANY DATABASE or the role dbcreator is required.
• Read access is required for the registry of the SQL server (to scan information from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQLServer).
• Only the dbo role (Database Owner) is required to update the database.
• The SQL role securityadmin is required for creating and editing users in DBUtil.

Collation

• The following setting is required for SQL database collation: Latin1_General_CI_AS

Option case sensitive

• The “case-sensitive” option must not be activated when installing Microsoft SQL Server 2014 x64/ 2016 x64/ 2017 x64/ 2019 x64/ 2022 x64 (with Empirum 21.0 Update 2)!
• If “case-sensitive” is activated on an existing server and the EmpLocations database is created on this server, it is not possible to log into this database!
• No additional location databases can be created!

Compatibility level

• The compatibility level of the SQL database must match the SQL server version in use. This also applies for the server’s master DB. Inconsistencies might occur with imported databases and SQL server updates. Please use the sql command perform a check on the SQL server, if necessary:
  SELECT NAME, COMPATIBILITY_LEVEL FROM SYS.DATABASES WHERE NAME = 'master'
• For SQL Server 2017, the value must be 140 and for SQL Server 2019, the value must be 150. 

Option "case sensitive" enabled or not

How can I find out on an existing SQL server if the option "case sensitive" is enabled or not?

Start the following query via the Query Analyzer:
Exec sp_helpsort

The following result should be displayed (extract):
... case insensitive

Used Ports and Access to the Internet

Used ports

Matrix42 Empirum v21.0 requires various ports to communicate with the managed devices and to connect the consoles to the database or the server’s file system. A detailed list can be found in the online help (Manuals > Ports).

Internet access

Some services require access to Internet resources, including the components driver cloud of OS Installer, Patch Management and Remote Control, if applicable. Details can be found in the respective help documentation.

Dedicated Services Server

• Minimum requirement 2 GHz dual core (quad core recommended), 4 GB RAM (8 GB recommended), 10 GB HDD.
• Windows Server 2012 R2 x64 / 2016 x64/ 2019 x64/ 2022 x64 (with Empirum 21.0 Update 2) with current service packs.
• A 64-bit operating system for the master and sub depot server is required!
• The .NET 4.7.2 Framework is required for installing the services remotely.
• To build a boot configuration, at least a Power Shell version 5.1 or higher is required.

Dedicated Database Server

• Microsoft SQL Server 2014 x64/ 2016 x64/ 2017 x64/ 2019 x64 with current service pack.
• Minimum requirement 2 GHz dual core (quad core recommended), 4 GB RAM (8 GB recommended), 60 GB HDD.
• Database installations on Windows operating systems according to the support provided by the respective vendor.
• In case that already existing database instances are used: Currently, only database instances with names in capital letters only can be used e.g. 'MYEPIRUMINSTANCE'.

Package Depot (Installations Server and Backup Shares)

• One or several Windows Server 2012 R2 x64/ 2016 x64/ 2019 x64/ 2022 x64 (with Empirum 21.0 Update 2). Also Windows client operating systems (64 bit only) starting from Windows 8.1 and higher; the respective Microsoft restrictions apply accordingly, and SMB (Linux / UNIX) Server.
• Sufficient hard disk space for all software packages, operating system sources, patches and drivers; if Personal Backup backups shall be stored on this server, additional storage space is required for the backup data.
• For a sub depot server a minimum of 2 GB RAM is required.
• If EmpSync shall be installed on the package depot, only Windows-based servers can be used (EmpSync can be installed centrally and can address other servers as target servers).

Package Depot with Services (Active Depot)

• If EmpSync or additional Matrix42 Empirum services (e.g., PXE / TFTP) shall be installed on the package depot, only 64 bit Windows-based servers (Windows Server 2012 R2 x64/ 2016 x64/ 2019 x64/ 2022 x64 (with Empirum 21.0 Update 2)) and Windows client operating systems (64 bit only) starting from Windows 8.1 and higher can be used; the respective Microsoft restrictions apply accordingly. 
• Sufficient hard disk space for all software packages, operating system sources, patches and drivers; if Personal Backup backups shall be stored on this server, sufficient storage space is required for the backup data.

Remote Control Connection Server

• The detailed system requirements of the Matrix42 Remote Control connection server are part of the document Server documentation. This document can be downloaded from the Remote Control portal matrix42.fastviewer.com in the section documents.
• The connection server cannot be installed on a server which requires port 80 and 443 for other services. This includes the Matrix42 Software Asset und Service Management (Service Store).
• Please note the instructions of the manufacturer regarding the supported operating systems and platforms.

Packaging Center

• From Windows Internet Explorer 11

Software Distribution

• Windows
  • All Microsoft Windows operating systems from Windows 7 up to and including Windows 11 (with Empirum 21.0 Update 2) (including Windows 10 IoT Enterprise) and Server 2008R x64 to 2022 x64 (with Empirum 21.0 Update 2) (no Nano) in the versions supported by Microsoft (Feature Upgrades/Service Pack). Exception Win10 LTSB 2015 and older.
• Red Hat
  • Enterprise Linux 5.x to 8.x (32-Bit / 64-Bit)
• Apple
  • mac OS 10.10 (Yosemite)
  • mac OS 10.11 (El Capitan)
  • macOS 10.12 (Sierra)
  • macOS 10.13 (High Sierra)
  • macOS 10.14 (Mojave)
  • macOS 10.15 (Catalina)
  • macOS 11.0/11.1 (Big Sur)
  • macOS 12 (Monterey) (the package properties in the EMC depot will be available soon)

Patch-Management

Client

• All Microsoft Windows operating systems from Windows 7 up to and including Windows 11 (with Empirum 21.0 Update 2) (including Windows 10 IoT Enterprise) and Server 2022 x64 (with Empirum 21.0 Update 2) (no Nano) in the versions supported by Microsoft (Feature Upgrades/Service Pack). Exception Win10 LTSB 2015 and older.
• An installed .NET 4.7.2 framework
• On the client computer, the UEM- Agent is required.
• The Agent template must have at least the version 19.x.
• The "Server Service" must be running on the computer being scanned.
• The ports TCP 139 / 445 (SMB) or the used http(s) ports (default: 80 / 443) must be open and not blocked by a firewall.
• The "Windows Update Service" must not be disabled completely. It's possible to set the start type to "Manual".

Server

• The http(s) ports (default: 80 / 443) for the Empirum Server must be open on the firewall.
• An anti-virus solution on the firewall does not block the following URLs, including sub directories:
  • http://content.ivanti.com
  • https://content.ivanti.com
• A group policy (GPO) may not prevent the update of the Root Certificates.
• Supported products:
  • https://helpfiles.matrix42-web.de/EXT/UEM_2020/PM/SupportedProducts.html

OS Installer

All Microsoft Windows operating systems from Windows 7 up to and including Windows 11 (with Empirum 21.0 Update 2) (including Windows 10 IoT Enterprise) and Server 2022 x64 (with Empirum 21.0 Update 2) (no Nano) with respective current service packs. Exception Win10 LTSB 2015 and older.

• Support of Windows 11 Enterprise and Windows 11 Professional (with Empirum 21.0 Update 2) (no Windows RT / ARM based)
• Support of Windows 8.1 Update 1, Windows 8.1 Update 1 Enterprise and Windows 8.1 Update 1 Professional (no Windows RT). For a Workaround please ask our Support.
• Microsoft Windows Server 2016 x64/ 2019 x64/ 2022 x64 (with Empirum 21.0 Update 2) (no Hyper-V Core, no Nano).

• SuSE
  • SuSE Linux Enterprise Desktop 11
  • SuSE Linux Enterprise Server 11
• Red Hat
  • Enterprise Linux 5.x to 6.x (32-Bit / 64-Bit)
• Citrix
  • XenServer 5.5 / 5.6 / 5.6 SP1 / 6.0 / 6.1
• VMware
  • VMware ESX4 (vSphere): 4.0 und 4.1
  • VMware ESXi4 (vSphere): 4.1
  • VMware ESXi5 (vSphere): 5.0 und 5.1

 

• Installed WADK (Windows Assessment and Deployment Kit) on the Matrix42 Empirum Server for restore purposes. As a first step, you must download the WADK from Microsoft’s Internet site. Supported version: Windows Assessment and Deployment Kit (Windows ADK).
• Installed WAIK (Windows Automated Installation Kit) for OS installations of Windows Vista and Windows 7 as well as Server 2008 R2.
• To build a boot configuration, at least a Power Shell version 5.1 or higher is required.

Disk Imaging

The Multicast functionality of Disk Imaging is released for test environments exclusively. Only with a written agreement with Matrix42 Multicast Disk Imaging can also be used for productive environments. Please note the known issues in the release notes and how-to for the configuration.
For feedback or problems about Multicast Disk Imaging please contact beta_uem@matrix42.com

• Disk imaging is possible starting from Windows 7 and higher
• A VHD was created and prepared for distribution. Create and prepare a VHD before with Sysprep
• Network Hardware with IGMP protocol enabled
• At least one network component that can take the role of an IGMP querier within the multicast group (usually this is a layer 3 switch or a corresponding configured router)
  UDP for Multicast Data Transfer
• UDP/Multicast Port 9000-9050 (configurable from 1-65535)
• Multicast address 239.42.42.42 (configurable within the valid address range for multicast addresses)
• SMB access to the Empirum Depot Server to load the image from there

Personal Backup

All Microsoft Windows operating systems from Windows 7 upward with respective current service packs up to and including Windows 11 (with Empirum 21.0 Update 2) (including Windows 10 IoT Enterprise) in the versions supported by Microsoft (Feature Upgrades/Service Pack).

Inventory

Windows

• All Microsoft Windows operating systems from Windows 7 up to and including Windows 11 (with Empirum 21.0 Update 2) (including Windows 10 IoT Enterprise) and Server 2022 x64 (with Empirum 21.0 Update 2) (no Nano) in the versions supported by Microsoft (Feature Upgrades/Service Pack).

Linux

• SuSE Linux Enterprise Server / Desktop 11 / 12 / 15 (AMD64 & Intel 32/64)
• RedHat Enterprise Linux Server / Desktop 6.x / 7.x / 8.x (AMD64 & Intel 32/64)
• Ubuntu Server / Desktop 14.04 / 16.04 / 18.04 / 19.10 / 20.04 LTS / 20.10 (AMD64 & Intel 64)
• CentOS v6/v7/v8 (AMD64 & Intel 32/64)
• Mint 19.1 Tessa (AMD64 & Intel 64)
• Fedora 29/30/31 (Server Edition) (AMD64 & Intel 32/64)
• Debian GNU/Linux 9.8/10 (AMD64 & Intel 64)
• Deepin 20.2.1
• Elementary OS 5.1.7 Hera
• Manjaro 21.0.5
• Mint 20.1
• OpenSUSE Leap 42.1
• ArchLinux

All Linux based systems requires the following libraries:

• min. libgcc_s.so.4.4.7
• min. libz.so.1.2.3
• min. libxml2.so.2.7.6
• min. libdl-2.12.so
• min. libm-2.12.so
• glibc min. 2.7

Please check this HowTo document for more information.

Apple

• mac OS 10.10 (Yosemite)
• mac OS 10.11 (El Capitan)
• macOS 10.12 (Sierra)
• macOS 10.13 (High Sierra)
• macOS 10.14 (Mojave)
• macOS 10.15 (Catalina)
• macOS 11.0/11.1 (Big Sur)
• macOS 12 (Monterey)

Remote Control

• Windows
  • All Microsoft Windows operating systems from Windows 7 upward with respective current service packs up to and including Windows 11 (with Empirum 21.0 Update 2) and Server 2022 x64 (with Empirum 21.0 Update 2) (no Nano).
• Apple
  • macOS 10.15 (Catalina)
  • macOS 11.0/11.1 (Big Sur)
  • macOS 12 (Monterey)

Reporting

• Microsoft SQL Reporting Server
• Microsoft SQL Server 64 Bit 2014 / 2016 / 2017 / 2019
• Supported versions of the reporting services SSRS 2014 / 2016 / 2017 / 2019
• Preferred browser: Internet Explorer 11 or higher. Please ensure that the displayed reports are added to the “trusted sites”.
• Microsoft SQL Reporting Server Services Express does not allow access to distributed environments.

Web Console

Package Creation

• Min. 1 GHz CPU (multicore CPU is not required, but useful)
• Min. 512 MB RAM
• Supported client operating systems: Windows 7 and higher (32-bit / 64-bit)
• Supported server operating systems: Windows Server 20012 R2 x64 and higher
• Installation and recording under an account with administrative privileges
• Disabled UAC on Windows 7 / Windows 8 / Windows 10 / Windows 11 (with Empirum 21.0 Update 2) / Windows Server 2008 / Windows Server 2012 / Windows Server 2016 / Windows Server 2019 / Windows Server 2022 (with Empirum 21.0 Update 2) (followed by a reboot)

Package Execution

• min. 512 MB RAM
• Supported client operating systems: Windows 7 and higher (32-bit / 64-bit)
• Supported server operating systems: Windows Server 2012 R2 x64 and higher

Empirum Connector

The compatibility of the connector from the digital workspace platform (formally known as Service Store) to Empirum corresponds to visible in the product usage guide to versions under active maintenance (https://www.matrix42.com/de/agb).

Enterprise Service Bus

The correct handling of messages with the Enterprise Service Bus requires that the sender and receiver uses a compatible message model version.

Empirum 21.0 requires UUX for UEM 21.0 with the related Enterprise Service Bus version.