Enterprise in MS Teams App: Troubleshooting and Error Handling
Fix: Teams App Registration Compatibility Error
Issue
When opening the Enterprise in MS Teams app, you may see an error message on the first screen that says:
⚠️ Connection Error
Connection to Enterprise Service Management (M42) is currently unavailable due to an app registration upgrade. Please reach out to your system administrator to re-register the Teams client.
<Open documentation here>
ESM URL:
https://<customer.esm.platform.net>
Cause
The app registration for the Teams integration has been updated to follow Microsoft publishing policies.
Older versions of the app are not compatible with the new registration.
Resolution
System administrators can resolve this issue by redoing the registration and agreeing to the required permissions.
Verification
- In Microsoft Teams, open the Enterprise for MS Teams app.
- The app should now open correctly and land on the SSP page without errors.