Service Availability Center (SAC)
Overview
Service Availability Center (SAC) page in the Self Service Portal provides end users with a central view of service health status, related Major Incidents or Change Requests, maintenance information, and communication details:
Introduced in ESM v.25.4, this enhancement improves transparency, reduces support requests, and strengthens communication around critical incidents and maintenance activities.
Key capabilities
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Service overview: displays simple services, included in the Service Availability Center, with their current health status.
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History tracking: shows Major Incidents, Change Requests, and scheduled maintenance per service.
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Subscription: you can subscribe to receive email updates when the health status of selected services changes.
The Service Availability Center is available on the New Look design only.
Service Availability Center
The Service Availability Center shows the status, related incidents, and maintenance information about the service:
Service Status Report
The Services are grouped by service types, e.g. Hardware, Software, Network, etc. The page shows all services that were added to the SAC on any of the possible Service Health Statuses:
- Partial Outage (default)
- Maintenance
- Major Outage
- Operational
The date and time on the Service cards mean the point of the latest Health Status change.
Click a Service card to view more details about the service, or order it directly from the preview if ordering is available:
Service Status Report displays all the simple services that were enabled for displaying in the Service Availability Center, even if the current user can not order this service or it is not even added to any of the catalogs.
Notifications
Every user can subscribe or unsubscribe to Health Status changes of Services they want via the notification icon 
. When the Health Status is changed, subscribers get an email about it:
SAC: Updates on Service Health Status changes email example
Incidents and Maintenance
When a Major Incident or Change Request is added to the Service Availability Center (SAC), and its affected or related services are shown there, the associated communication updates will also appear in the SAC.
Each communication update includes the affected Service name, the communication message, and displays the incident and maintenance history, unless the Major Incident was resolved and the related communications were removed from SAC.
Communications are displayed with the most recent updates at the top, while those related to resolved Incidents or completed Change Requests appear lower in the list.
Services with a Major Outage health status are highlighted in red until the Incident is resolved or the Change Request is completed:
