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Matrix42 Self-Service Help Center

Identity Provider Integration III: Google

Create your Custom App

For the SAML2 usage with Google Accounts you’ll need to create your own custom SAML application. 

SAML2 authentication with Google Accounts is supported from Silverback Version 21.0 Update 1. 

  • Open your Google Admin Console 
  • Login with your super administrator account
  • Click Apps in the middle frame
  • Select Web and mobile apps
  • Click Add App
  • Select Add custom SAML App

App details

  • Enter an App Name, e.g. Matrix42 Silverback 
  • Upload an App icon (optional)
  • Press Continue

Google Identity Provider Details

  • Click Download Meta 
  • Press Continue

Service provider details 

Attribute Mapping

  • Press Finish
  • Wait until the application creation is finished 

Grant Access to your Custom App

In this section you need to grant access to users, which will be applicable to use this application. Every User which should be able to Login to Silverback require to have a granted access. Please note that changes may take up to 24 hours to propagate to all users.

Grant Access

  • Click on User Access to OFF for everyone
  • Enable either ON for everyone or customize the Access to this application to Groups or Organisational units
  • Press Save 

Import Metadata to Silverback

Import Metadata 

  • Open your Silverback Management Console
  • Login as Administrator 
  • Navigate to Admin
  • Navigate to Authentication Provider
  • Click Import from File
  • Select Choose File
  • Select your previously downloaded Metadata file (GoogleIDPMetadata.xml)
  • Click Open
  • Click OK
  • Click OK to save these changes
  • Click OK to confirm

Configure Authentication Provider 

  • Enable Show on Login Page
  • Disable classic sign-in (optional)
  • Enable Dynamic User Creation
    • Silverback will create for each login a local user account for verification reasons
    • Use your Identity Provider as access control mechanism
  • Change the Title of your SAML2 Button, e.g Gsuite
  • Change the Icon 
  • Change the Color
  • Click Save 

Try a Login

  • Open your Browser in Incognito Mode
  • Open Self Service Portal 
  • Check the SAML2 button appearance
  • Click the SAML2 button
  • You will be redirected to your Google Identity Provider
  • Login with your credentials
  • When everything went right, you should be logged it into Self Service Portal
  • Take a device and perform an enrollment


  • Navigate back to your Silverback Management Console
  • Navigate to Users
  • You should see now a new Username with your Identity Provider E-Mail and Username information

SAML2 Admin Account

  • Navigate to Admin
  • Navigate to User Management
  • Click New System User
  • Enter a username 
  • Enter as Email the E-mail used for your Idenity Provider (e.g.
  • Create any password you like
    • Ensure to meet minimum requirements

Type whatever you want, the authentication will be done through the Identity Provider

  • Select Role
  • Select Language
  • Click Save

Try a Login

  • Open your Browser in Incognito Mode
  • Open Silverback Management Console
  • Click the SAML2 Button
  • You will be redirected to your Identity Provider
  • Login with your Credentials
  • When everything went right, you should be logged it into Silverback Management Console
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