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Update Guide: Endpoint Data Protection

Update procedure

During an update, the EgoSecure Server, the database and the EgoSecure Management Console are updated. In addition, the MSI package becomes available to install the EgoSecure Agent client component and can be deployed immediately. Depending on the version, configuration and environment, problems during an update may occur, which limits the software functionality on servers and endpoints.

Before you start

Before updating to the latest version, check the compatibility with your installed Server and Agent version in the EgoSecure Installation Guide.

Agent version must never be higher than Server version!

If you are using EgoSecure v23.0.2 or earlier and you plan to update to v23.0.3 or newer, there is an extra check you will need to perform manually to ensure a smooth update with no issues. Please run this SQL script on your EgoSecure database, if it returns any results (for each admin returned you will have name and email), you need to change their password ensuring the new one is meeting minimum password requirements, before updating to v23.0.3 or newer. Then rerun the script to confirm there are no entries returned after you have addressed the issue.

 If you plan to update or already updated to v23.0.3 or newer, please check this article.

Perform the update

To avoid problems during update, we recommend to perform the update process in the following order:

Check and save the database
  1. Create a database backup before the update. For details, see Database migration
  2. To prevent the disk space from being insufficient during the update, configure the transaction log settings. For details, see Microsoft Docs: Troubleshoot a full transaction log
Disable automatic updates
  1. In the EgoSecure Console, navigate to Installation » EgoSecure agents » Installation settings.
  2. Under Download parameters, enable the option manually or schedule.
  3. Under Update parameters, enable the schedule option.
  4. Click Save.
Start update
  1. To ensure that you will be able restore the prior installation on the clients if needed, save the most recently used MSI package.
  2. Close the Console.
  3. Run the EgoSecureSetup_x64.exe file and follow the instructions.
  4. To check the functionality of endpoints, install the newly generated MSI package locally on a single computer and test the basic features you are using.
  5. Once the new Agent version is successfully tested, start the installation on the clients.
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