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Matrix42 Self-Service Help Center

Solved Problems 25.4.x

List of solved problems for Matrix42 Enterprise 25.4.x including all updates.

Version 25.4

Release 25.4.0.1199 (02.12.2025)

Title Description
PRB38184  SSP - Reorder does not work for Services with a target type (AD Account, Computer)
PRB38289  Approval Task - Delegate of the initial Decider should become the Decision Maker
PRB38689  Activities with Service Levels of 0 (SLA/ OLA) do not escalate immediately
PRB38881  Matrix42 Worker Engine - Long Running Invoke PowerShell Activity - Max Threat and Crash Prevention
PRB38989  Ticket Categorization between languages not displayed in Journal
PRB39072  Workflow Studio Fails to Start on Windows 11 (Missing .NET Framework Language Packs)
PRB39112  Update Object Activity is not working when only SPSCOmmonClassbase and SPSActivityClassUnitofWork are used
PRB39124  Hyper-V Inventory fails
PRB39135  LCM Data Batch Processing may fail to start due to error 404
PRB39159  Journal entries not loading or partially missing in 25.4

Release 25.4.0.1185 (19.11.2025)

Title Description
PRB38489  E-mail Robot skipped checking mailboxes because another request is still running
PRB38617 Chinese localization for “Portal name” and “Service Description in Business Context” of a Service are displayed in English in the SSP
PRB38803  Search filters do not work correctly in the ""New Look"" in custom applications
PRB38928  Media is removed from Solution after saving KBA
PRB38942  Empty e-mails are sometimes being sent when doing it in a batch
PRB39021  Upload to Azure storage does not consider size limits
PRB39038  License Requirements from Service Bookings are not created when parent Booking exists
PRB39041  ""E-Mail send"" Button in Service Desk Tickets sends E-Mail to all attached users
PRB39054  Datalayer may uses same Table Alias when 2 different relations referencing on the same datadefintion are present in dataquery when retreiving archived data
PRB39063  Unpausing Actions of Activities from Mailrobot, Escalation Manager or Take Over Action may fail to resume tickets
PRB39065  New Look: Searchbar in SSP > Catalog is not visible on mobile devices / in mobiles devices display mode
PRB39071  Update Wizard kills Worker Service and Instances due to short Timeout
PRB39072  Workflow Studio Fails to Start on Windows 11 (Missing .NET Framework Language Packs)
PRB39098  Empirum SDK in WF does not work
PRB39118  Setup of SAML2 via KEYCLOAK fails
PRB39119  Ticket cannot be transformed because WebService doesn't return SLAs due to 0 valued Service Level

Release 25.4.0.1165 (28.10.2025)

Title Description
PRB38982 Global Search: An item with the same key has already been added
PRB38975 Configuration Projects: 'Adjust Scripts Order' action reports an error if Project contains Layout Objects
PRB38923 Security Vulnerability - Role-Based Permissions Are Not Respected in Certain Web Service Operations
PRB38986 Sending out Emails can be delayed using Office 365 as SMTP server if sending bis amount of mails per minute
PRB38953 Performance issue: Parallel workflow XAML loading is impacting VB compiler
PRB38967 Action 'Search Incidents' delivers wrong results if searching for MAC addresses
PRB38911 Subfilter Positioning Not Working in Matrix42 Task and Ticket

Release 25.4.0.1149 (17.10.2025)

Title Description
PRB37351 Export All Actions exports all entries if it's used at a multi fragment grid with data loaded by add source
PRB38318 login no longer works properly if several tabs have to be opened with ESM at startup
PRB38687 ESM Shortcuts not working in all browsers | Missing shortcuts in ESM & Documentation
PRB38689 Activities with Service Levels of 0 (SLA/ OLA) do not escalate immediately
PRB39009 Forwarding Tickets/SRQs/Incidents fails with error 'Column TicketNumber does not belong to table SPSActivityClassBase'
PRB39020 [usp_LCM_RecalculateLicenseDemandServerStatistics] can block UI, inspite of snapshot isolation
PRB39031 Unix Inventory don't delete files in tmp

Release 25.4.0.1120 (25.09.2025)

Title Description
PRB34466  The service is still possible to be booked multiple times despite setting Allow Multiple Allocation as NO
PRB36452  SLA not assigned when opening ticket at service from portal
PRB37276  The closed incident link of the "solution" description redirects to the MX42 start page
PRB37784  No solution is sent with e-mail descriptor "Inform Users when an Incident was resolved"
PRB37833  Error “’Finish’ date time must be after ‘Begin’ date time” appears after a task will be closed
PRB37944  History Wizard does not show the Displaystring from Pickup Values, which are set to hidden
PRB38001  It is not possible to order more than 50 bookings in approval step at once (select all)
PRB38112  New Look - Advanced Search in Selections missing
PRB38137  incorrect usage of the third-party library for IMAP connection
PRB38207  New Look - Panel Mode of Control Descriptor is not taken over by dialog
PRB38375 New Look: NavItems do not close if a sub-item has been selected
PRB38482  Tickets created via SSP through an action in a quick link are directly transformed into an incident
PRB38624  Internal Server errors on displaying tickets (Index was outside the bounds of the array.)
PRB38658 Page Break and Content New Reports Faulty PDF Printing
PRB38680 "Unsaved Data" Message Appears After Filtering History
PRB38730  Display string of the attributes in WF Studio - e.g. in the WF activity "Get Single Record Data" are shown in German language after update to 12.1.1.4249
PRB38746  Mailrobot fails to process attachments from signed external emails
PRB38793

 Bundle include two services, each service has more then as one req service with its own service form. 
If second Service is selected only the first form of req. service is used in the shopping wizard. After fill -> shopping cart is not working

PRB38821  No Warning for Unsaved Data When Closing via Top-Left Arrow
PRB38824  Workflow for "Create WF Change -> Provisioning WF Template - Assign AD Group" is incorrect (no closing reason "obsolete" possible when closing related task)
PRB38825  Responsible user within Automated AD group (un)assignment is wrong - task is assigned to enduser / booking consumer as responsible user instead of the responsible role
PRB38842  Rework E-mail Robot MS Graph API parallel requests considering throttling limitations
PRB38844  Windows Inventory data provider fails when trying to scan the exchange servers
PRB38853  Import Definiton: Numeric Values may get converted to Date values when using color for negativ values formats
PRB38856  Workflow Activities "ExecuteSqlQuery" and "ExecuteSqlQuery<T>" are missing
PRB38867  M42 Enterprise: Translation Error in SD: Incident > Incident / Major malfunction
PRB38880  Regression in Calendar View after Update 12.1.2.5251 – Tasks only rendered as thin bars instead of full blocks
PRB38883  Service layer crash due to target selection and assign service action malfunction
PRB38884  German translation of English term "Major Incident" needs improvement
PRB38889  SQLITE Files may not deleted an causing Compliance Reconciliation workflow to fail
PRB38894  UI Overlap in Bundled Services After Using 'Assign Service' Wizard
PRB38901  License Requirement Rule does not remove LRQ for consumers with non-relevant state
PRB38929  Intune Provisioning - error tasks contain no relation to booking
PRB38930  Intune Provisioning - handling must be implemented in the workflow from AD_Administration to its own role, no setting in Web-UI is possible
PRB38934  Missing Role Names in Journal Entries when changing Role in "Transform" Action
PRB38938  Approval Profile Error - Line Manager Approval with ASQL Logic
PRB38939  Calling method AppDomain.Load can cause bad CPU utilization
PRB38940  Editing Compliances rules based on datadefinitions is not possible
PRB38945  RecalculateAmountComputersRelevantForLicensing method may needs optimization
PRB38946  New Look - Overlap of Text in Literal if Single Line Property is activated
PRB38947  Treeview of structures are not work correctly on 4th level navigation
PRB38950  workflow SCCM Connector is completed but in the instance progress step 5 is pending
PRB38951  Remote Usage Agent runs into error if session is tracked without a StartTime
PRB38952  Remote Usage Agent – missing Parameter "-MaxRecordCount"
PRB38962  HostCommon service crashing frequently after run of Ingestion Module Activation | AIOps for Service Desk (v1.1.694)
PRB38963  Daily Mail Robot Outage Caused by Escalation Manager Working Time Calculation Error
PRB38966  LIS Data Provider Details field incorrectly shows "0 records were sent" for upload
PRB38971  Missing Value Migration of custom Entries in SPSActivityPickupPriority after 12.1.3 Update
PRB38982  Global Search: An item with the same key has already been added
PRB38987  WF Activity "Update Object" fails with Concurrency Exception when updating multipart fragment for history information
PRB39004  Custom Login pages - BUG with different users
PRB39013  New Look - Unified Search Experience displays internal service name as results
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