Service Desk Guide
Matrix42 Service Desk is designed to handle the communication of the service provider and its users. The Service Desk allows managing tickets, incidents and service requests submitted from the Self Service Portal, via email or by the Service Desk agents.
This documentation is intended to assist you with Matrix42 Service Desk and serves as a reference in your day-to-day work.
- Working with Service Desk
- Creating Appointments
- Creating Notes
- Deleting Objects in Service Desk
- Field Service Management
- Managing Announcements
- Managing Change Requests
- Managing Incidents
- Managing Journal Entries
- Managing Knowledge Base Articles
- Managing Problems
- Managing Tasks
- Reporting Key Data in Service Desk
- Searching for Tickets
- Service Desk E-mail Notifications
- Tracking Working Time
- Working with Dashboard in Service Desk