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Matrix42 Self-Service Help Center

Preparations


Before starting work with Matrix42 Service Desk/ Matrix42 Service Catalog, you should enter a series of master data that you will need as a basis for service management.

You can either enter this master data in the user interface or import it.

The following master data is required:

  • Organizational units
  • Cost centers
  • Locations
  • Employees, computers, and asset data

You can also improve your efficiency by creating templates for recurring jobs.

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