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Matrix42 Self-Service Help Center

Starting Remote Support

  1. Go to Matrix42 Software Asset and Service Management > Service Desk application.
  2. In the navigation area, click Incidents.
  3. If you cannot find the required incident in the selection list, use Search.
  4. In the selection list, click the incident. Preview opens.
  5. In the action pane, click Establish Remote Connection, and then click Download Remote Connection File.
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