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Matrix42 Self-Service Help Center

Reinstalling a Computer

You can reinstall the already installed software programs and operating system on a computer, if an incident for this computer was created. For this option, Matrix42 Empirum should be configured for the computer.

  1. Start Matrix42 Workspace Management and click the Service Desk workspace.
  2. In the navigation area, click Incidents.
  3. In the selection list, click an incident.
  4. In the action pane, click Reinstall Computer.
  5. Follow the instructions.
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