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Matrix42 Self-Service Help Center

Reinstalling a Computer

You can reinstall the already installed software programs and operating system on a computer, if an incident for this computer was created. For this option, Matrix42 Empirum should be configured for the computer.

  1. Go to Matrix42 Software Asset and Service Management > Service Desk application.
  2. In the navigation area, click Incidents.
  3. In the selection list, click an incident.
  4. In the action pane, click Reinstall Computer.
  5. Follow the instructions.
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