Skip to main content
Matrix42 Self-Service Help Center

Forwarding an Incident

Forwarding a ticket means passing it on to a specific role for processing. The members of this role are notified by email about it.

  1. Go to Matrix42 Software Asset and Service Management > Service Desk application.
  2. In the navigation area, click Incidents.
  3. If the required configuration item is not in the selection list, enter a search term into the Search Text field and press <Enter>. 
  4. In the selection list, click an incident. Preview opens.
  5. In the action pane, click Forward.
  6. Select a role or a person to which you want to forward the incident. 
  7. Enter a reason for forwarding. Click FORWARD. The incident is forwarded to the role, and the members of this role are notified by email about it.
  • Was this article helpful?