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Matrix42 Self-Service Help Center

Managing Announcements

Overview

Announcements contain information about planned maintenance work, current system failures, or other news that are relevant for your users. Announcements are displayed exclusively on the homepage of the Matrix42 Self Service Portal and in the Support > Announcements area.

Creating an Announcement

Start Matrix42 Workspace Management and click the Service Desk workspace.

  1. In the navigation area, click Announcements.
  2. On the toolbar, click +Add Announcement. A properties dialog opens.
  3. Enter detailed information about the announcement:
    • Subject (mandatory): provide a subject for the announcement. 
    • Message: specify the message of the announcement. 
    • Settings: provide visibility settings for the announcement. 
    • Define the Audience if the announcement should be restricted.
    • On the Activities dialog page, add activities, if needed. 
  4. Click DONE at the bottom to save and close. 

Creating an Announcement from an Incident

If you create an announcement from an incident, the information from the incident is automatically copied to the announcement. In addition, the incident is linked to the announcement and can be managed on the Incidents dialog page.

  1. Start Matrix42 Workspace Management and click the Service Desk workspace.
  2. In the navigation area, click Incidents.
  3. In the selection list, double-click an incident. A properties dialog opens.
  4. In the action pane, click +Create Announcement. A properties dialog opens.
  5. Enter detailed information about the announcement.
  6. Define the Audience if the announcement should be restricted.
  7. Click DONE at the bottom to save and close. 
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