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Matrix42 Self-Service Help Center

Service Desk: Mobile Device Management Activities

  1. Go to Matrix42 Software Asset and Service Management > Service Desk application.
  2. In the navigation area, click Incidents.
  3. In the selection list, choose an incident.
  4. In the action pane, click Manage Device to open the Mobile Device Management wizard.
  5. Select an activity. The following activities are available:
    • Enterprise Wipe: Deletes all settings and configurations that have been inserted by using the Matrix42 Mobile Device Management system. Possible use case: an end user of a corporate mobile device changes, and an asset manager removes all data from this mobile device before giving it to another user.
    • Full Device Wipe: Deletes all individual settings and private data from the mobile device. Possible use case: a mobile device is lost or stolen, and an end user wipes this mobile device to prevent data loss.
    • Lock Device: Locks the mobile device. If a password is defined for the lock, the lock can be removed with this password. Possible use case: an end user wants to lock a mobile device for privacy reasons.
    • Clear Pass Code of Device: Deletes the password from the mobile device. Possible use case: an end user lost his password and wants to create a new password for security reasons, or an administrator resets password for a new end user.
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