User Profile: managing personal data

Overview

In the personal data area in your User Profile, you can view the stored information about yourself and change it if this is allowed by the system configuration.

In any application, click on the user icon to open the menu:

The user menu has the following options:

• User Profile: contains personal data, contact information, delegation, working day information and configuration.
• Language: application language selected by the user.
• Theme: this option is available if there is more than one theme available for the user
• Switch To Classic Look: available if the application that is already shown in the New Look design provides an option to switch to the Classic Look design.
• Enhance Color Contrast: shows the current theme in the enhanced color contrast mode.
• Help Center: opens the Matrix42 online help center.
• Keyboard Shortcuts: shows a list of keyboard shortcuts available across the applications.
• Sign out

User Profile 

To open and modify your personal data:

1. Click on the user icon to open the menu
2. Click Profile. The system displays the following information:
   • Personal Data that includes your name, picture, position, contact details, preferred email language (differs from the application language), and preferred currency, professional skills, and sound notification configuration when there is new information received about tickets, incidents and other activities (see also, Track activities with new information received):
     
   • Contact Information that includes business phone, private phone, fax, pager, IP phone, and address. 
   • Delegation area where you can define your temporary or permanent representative.
   • Working Day Range area where you can define your working day start and end hours:
     
3. Change the corresponding attribute or upload a new photo to update any information.
4. Click Save & Close.