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Matrix42 Self-Service Help Center

Solved Problems 10.1.x

 List of solved problems for Enterprise Service Management 10.1.x including all updates.

VERSION 10.1.1

Technical Preview Release10.1.1.3300 

Problem Description
PRB36069 Authentication is possible as user without knowing the credentials (with Coopied Authentication Token URL)
PRB36076 Custom prefix has more as 3 characters -> Compliance rule with external trigger is no longer triggered.
PRB36066 UUX - Disable Create On Object Relations Grid [Layout Designer]
PRB34208 UUX - numeric edit control doesn't show a hint
PRB35377 Service Desk - Customized Search Filters of navigation elements are not persistent
PRB35366 UUX: Export of Grid Controls ignores Column-Filter of User
PRB36030 System Diagnostic shows under special circumstances Canceled and Terminated worker workflow instances as Frozen
PRB36031 Worker Workflow are frozen - Workflow instances do not wake up (Wait for acitvity)
PRB36093 Usability of theme "Light" - missing option for quick filter colors
PRB35747 Different label color for different controls in "invalid" state (validation triggered).
PRB35947 Can't create new CI with Dimension Security, if the SPSCommonClassBase display expression has a lenght which is more than 1024 characters.
PRB35677 WT- "Bestelldetails" is wrongly shown in notification about new e-mail in Notification Center
PRB35668 Bug in Feature SB-401 Logical operators for column search
PRB35992 Email Designer control "Attachments" does not support filtering
PRB35453 Message "This certificate has expired or is not yet valid" during the update.
PRB34422 Matrix42.Setup.exe -> Certificate is assigned incorrectly when executing the configuration (update or config, if certificate exists with the same name twice)
PRB35931 Workflow - Get Single Record Data can't deal with Apostroph
PRB35797 UUX: Engine Activiation - deleted GDIE and Workflows are still present in the engine activation parameters
PRB35911 Error on using Troubleshooting Monitoring Level on WF with System.Text.RegularExpressions.Match using Worker
PRB35664 Update routine does not stop data provider, file accesses are reported as not possible because file is being processed by data provider.
PRB35512 Update Wizard to version 10.0.3 has issues with the Analysis and Reporting Service Configuration item when the reporting directory is multi-level (root has subdirectory).
PRB35886 WT - wrong German translation of "Do not run on dependent Engine failure" attribute
PRB36160 E-Mail Robot stops working after processing a special E-Mail (mail attached)
PRB36128 SKU of imported licenses cannot be resolved if it is formatted like a UUID
PRB36123 Unassign Service" function sometimes leads to error "No Service for Uninstall order is defined. Parameter name: bookingObjectIds"
PRB36115 High processing load due to conflict between downgrade license with lower version and downgrade license with near pool
PRB36109 CallTracker crashes when receiving a call
PRB36107 Resubmission date displays current date in Dialog if it expired.
PRB36103 High processing load due to conflict between direct and downgrade entitlement
PRB36057 After update to 10.1.0 - > Service Desk -> Mail Robot does not process mails completely -> Auto generated mails are not processed
PRB36027 Workflow instance of the provisioning WF is not deleted when deleting a service booking or order
PRB36025 Automatic Timetracking for a user gets stucked when Ticket is open via action take over and then transformed over the dropdown and save option
PRB36015 Responsible is deleted if Edit Dialog is opened and contains a Quickcall
PRB36001 VMWare Data Provider does not collect RAM and OSGuestSystem correctly
PRB35991 Closing a ticket sends all attachments attached to the ticket to the Users
PRB35987 Mail Robot ist not working -> Syntax Error Parserstring: "(MailAddress 0 param) AND T(SPSCommonClassBase).State NOT IN ()<ERROR-->"
PRB35968 Closed tickets - Automatic time tracking starts in Advanced View (read-only edit mode of dialog)
PRB35917 Inactive person can be chosen in create task dialog and forward wizard
PRB35790 UUX: Format of Fulfilment Fields in SLA Dialog should be changed to decimal
PRB35741 Display view incorrect for remote access
PRB35637 EQM - Impact, urgency and SLA are not set by the mailrobot
PRB35538 UUX: Hyper-V data provider creates duplicates and creates incorrect entries in the serial number data field
PRB35361 WT - Wrong German Translation in Master Data at Global System Settings' Checkbox
PRB35348 Type of non-standard change is not taken from Change Template
PRB35327 The price of a free service still displayed when you put it to the cart
PRB35089 Non-active Person can be selected as a delegate.
PRB34742 Change Resource Planning - end date can be set before start date
PRB34538 UUX - Approver query not optimized for big amount of approvers
PRB35361 WT - Wrong German Translation in Master Data at Global System Settings' Checkbox

 

VERSION 10.1

Release 10.1.0.3321 (04.10.2021)   

Problem Description
PRB35366 UUX: Export of Grid Controls ignores Column-Filter of User
PRB35637 EQM - Impact, urgency and SLA are not set by the mailrobot
PRB36123 Unassign Service" function sometimes leads to error "No Service for Uninstall order is defined. Parameter name: bookingObjectIds"
PRB36128 SKU of imported licenses cannot be resolved if it is formatted like a UUID
PRB36027 Workflow instance of the provisioning WF is not deleted when deleting a service booking or order
PRB35991 Closing a ticket sends all attachments attached to the ticket to the Users
PRB36115 High processing load due to conflict between downgrade license with lower version and downgrade license with near pool
PRB36001 VMWare Data Provider does not collect RAM and OSGuestSystem correctly
n/a Service Catalog: no Service/BND/GRP/SET Image is displayed in preview/edit form after editing the service.

Release 10.1.0.3313 (17.09.2021)   

Problem Description
n/a  Mail Robot is not working after updating to 10.1.0.3310. 
PRB36103 Data Batch processing hangs / increasing deadlocks

Release 10.1.0.3310 (13.09.2021)   

Problem Description
PRB35616 UUX -> After Update to 10.0.3 - report in own report directory is not working outside from standard folders "The report could not be loaded!"
n/a Missed localization for Chinese and Russian languages
PRB36057 After update to 10.1.0 - > Service Desk -> Mail Robot does not process mails completely -> Autogenerated mails are not processed

Release 10.1.0.3302 (26.08.2021)   

Problem Description
PRB36015 Responsible is deleted if Edit Dialog is opened and contains a Quickcall
n/a LCM default Workflow runs on AppFabric

Release 10.1.0.3296 (12.08.2021)

Problem Description
PRB35930 Worker service uses too much memory
PRB35742 Airwatch Konnektor - Timeout when executing the usp_AirwatchConnectorResolveData
PRB35992 Email Designer control "Attachments" does not support filtering
n/a LoginPage: Login and password fields look ugly when the password is saved by a browser

Release 10.1.0.3286 (30.07.2021)

Problem Description
n/a Update 10.0.3.3174->10.1.0.3279: Error occurred while processing update script '02-101-0001_pickup_DeleteDependencyDirection
PRB35089 Non-active Person can be selected as a delegate.

Technical Release 10.1.0.3279

Problem Description
PRB35930 Worker service uses too much memory
PRB35741 Display view incorrect for remote access
PRB35967

AAD Import fails on ABUS

n/a

Wrong migration of the AAD Import settings on 10.1 installation

n/a

AAD IMport does not work without Service Connection certificate

n/a

SUEM app dissapeared after updating to 10.1

n/a

SAML login stops working after update

Technical Release 10.1.0.3273

Problem Description
n/a

SSP: Field of service target should be empty

Release Candidate 10.1.0.3257 (24.06.2021)

Problem Description
PRB35885 Compliance Rule - If you delete after modify a ""System CoRu"" -> CoRu is not shown anymore under CoRu's (Active oder Disabled)
PRB35873 Matrix42 Application Main Worker - Directory contains old DLL Files and Worker stopped working with IO.FileLoadException
PRB35863 SAML2 Authentication with Google - no authentication node found error message occurs - ACS Url Check
PRB35838 UUX - Service Catalog - Service Portfolio - already after first click on object to open preview a cpu peak occurs
PRB35825 GDIE Import log files generated not in default UI language
PRB35822 E-mail are stored in DB despite only ""Send E-mail"" is selected in Global Settings
PRB35817 UUX: Autonumbering for CI does not work in V 10.0.4
PRB35816 Peaks in the evaluation of the software products of the license requirements
PRB35805 MARVIN - When creating tickets via Teams or Webchat,  Marvin is not case sensitive
PRB35804 Warning Messages in System Diagnostic when there is no worker license present after update to 10.0.4.3206
PRB35802 License Conversion factor is not applied to subsequent licenses
PRB35799 Download of attachments not working when name contains unsupported characters
PRB35796 System diagnosis  - warning message Martrix42 Worker
PRB35789 UUX: Services ordered through a bundle will not be returned if the services are no longer included in the bundle
PRB35784 Error when parsing string with apostrophes via Public API
PRB35779 After Update to 10.0.4 & SQL Authentication encryption (SPS.config) -> Services are down with error message: The value's length for key 'password' exceeds it's limit of '128'
PRB35774 Embedded Images are not shown in CoRu Mails if Ticket was created via E-Mail
PRB35773 Editing Account information on systems where AD Sync is active, will remove the ""Password does not expire"" checkbox.
PRB35761 SPS - Authentication Loop in Browser, if AD User in too many AD Roles -  Browser Cookie max Size reached (STS=True)
PRB35755 CTMContractPickupPaymentSchedule ""Monthly Payment"" is incorrectly translated into French
PRB35748 Worker: Update Visual Progress does not work for Provisioning Workflows
PRB35742 Airwatch Konnektor - Timeout when executing the usp_AirwatchConnectorResolveData
PRB35733 UUX: Dynamic Label does not work for Rich Text Box Control
PRB35729 the scan files of the delivery controllers are not imported - Remote  Usage Error in scan files Value cannot be null
PRB35725 Delegator was on CC in an approval mail although the substitution expired the day before
PRB35724 Existing import definitions containing child table rules cannot be modified.
PRB35705 Automatic Time Tracking without user interaction - function does not work if Responsible double-clicks on ticket in the grid
PRB35679 Configuration Wizard -> Disable History -> Is not disabling in UUX UI the History Action - Error 500 occurs if users trys to open History Function
PRB35662 'Rich-text-box' control cuts value if User enters solution and fast click on Close.
PRB35625 Hostcommon, HostScheduler and HostcommonX86 Logs show old version after update
PRB35622 Automatic License Model change is not reverted, if involved License Models have different License Assignments
PRB35616 UUX -> After Update to 10.0.3 - report in own report directory is not working outside from standard folders ""The report could not be loaded!""
PRB35515 Wizard ""Shopping Card"" is displayed incorrect order items when adding multiple service groups
PRB35375 Logout does not invalidate the Access Token on server
PRB35323 New import definition - Data type import sequence (GDIEImportType) is preselected
PRB35319 Charts are not displayed in tabs of preview until window is resized
PRB35285 Empirum Connector may fail with SqlDateTime overflow under certain conditions
PRB35240 Workflows can't deal with an apostrophe
PRB34934 Asset management Storage period of CIs in UUX need long time

Technical Preview 10.1.0.3200  (11.05.2021)

Problem Description
PRB33220 UUX - Email notification for resubmission of tasks sent only for the first instance
PRB33920 UUX: Action "Change main user" ignores postings with instance
PRB33934 Automatic Time Tracking will not start when using DoublClick or Edit from context menu
PRB34562 No e-mail is sent about closing the incident after the task is closed
PRB34591 UUX - Double displayed amount of mobile devices
PRB34699 Cost center in UUX is not changed after Principal User of a target computer is changed
PRB34771 UUX: Standard email descriptor "Inform Responsible when a new Ticket was created" does not show Parameters.SPSActivityClassBase.Initiator in the notification email
PRB34842 No e-mail is sent when the ticket is closed after the assigned service is provisioned.
PRB34846 Report "Cost Center Invoice" - rebooked service does not count in a new cost center report
PRB34937 UUX: Required service is not select if it is already installed on an other computer target
PRB35000 Preview wizard of a holiday - display error in "Date From"
PRB35136 Responsible is not set in incident created via Quick Call in UUX.
PRB35150 License Conversion from unlimited to limited leaves remaining usage rights available
PRB35289 Forwarded task is sent to Responsible User/Role in email as a Ticket
PRB35329 A function "Close related tickets when closing this Service Request"is not executed when close a Service Request
PRB35408 AirWatch Datenprovider Airwatch Connector does not accept hyphens in Server FQDN
PRB35421 An extra approval is created if an auto-approval for one of the approvals of two services
PRB35427 Create Problem action - Related Objects in Ticket Preview stay visible after being removed from the PRB
PRB35441 Technical Target autofill does not consider SSP target selection filter
PRB35447 E-mails are not sent to user objects with the status Inactive alothogh the Journal entry is created
PRB35464 Kicking out from KB article after clicking on table of contents
PRB35498 Performance issues in SSP -> "My Services"
PRB35530 Responsible person is not taken from task template
PRB35532 After clicking on a certain type of activities in charts in EQM Landing Page all types of Activities are shown
PRB35533 Service Desk Tickets can be accessed from EQM via Landing Page chart results.
PRB35545 EQM - enable Tickets and Service Requests - the Prefix INC and SRQ instead of TCK when creating Incident and Service Request
PRB35546 EQM - Enable Tickets and Service Requests - Incidents and Service Requests has no classification pickup when creating a new Ticket
PRB35547 EQM - Disable Tickets and Service Requests - Tickets and Service Requests are available
 
PRB35554 UUX - Details in the booking progress do not load
PRB35562 For Inventory the DataGateway PS Script Variable [string]$Password in Matrix42.Virtualization.VmWare.ps1 is not encrypted
PRB35576 Incorrect and missing public holidays 2021 (China, USA, Mexico)
PRB35646 Action "Set Software Product" sets LRQ to state "License Required" instead of "Invalid", if the metric outputs a negative value (error code)
PRB35652 Activities with SLA for ALL types do not escalate.
PRB35658 Wrong column grid is used in Add to Cart Wizard while selecting technical target
PRB35666 Return action - no possibility to return bundle if it contains service with no right to return
PRB35676 Constantly changing license requirements
PRB35680 Time is not tracked for In Progress tickets
PRB35714 Services created automatically by SCCM data providers show an additional service form that cannot be filled out when ordering
PRB35715 WT German translation in Master Data Skills - Fähigkeiten von Erwachsenen / Parent Skill
PRB35716 The DNS list for assets managed by Empirum is not updated
PRB35736 Hyper-V Data Provider does not import motion history
PRB35739 Manual set responsible role gets overwritten by the default responsible role at ticket creation
PRB33922 UUX - Error in E-Mail Designer
PRB33999 UUX - Set Permissins Wizard - Cost Center Dialog has wrong color
PRB34192 UUX: the label of a currency field is displayed with a dots after entering more than 27 characters
PRB34295 UUX - The problem in switching context between opened extra wizard and new one editing a compliance rule
PRB34357 Themes - Palette colors do not implement automatically after creating and applying new Theme
PRB34722 Query filter display changes its size depending on the number of displayed objects
PRB34906 UUX: Decimal type can't deal with values bigger than the max int32
PRB35065 No Add button and no possibility to exit in Fullscreen view in JournalEntry of ticket preview/dialog
PRB35227 Group by column - FilterAttribut is ignored when switch to other navigation items and come back
PRB35276 Dark theme - background color of reports is missing
PRB35423 Background Color and Background Image does not apply for Landing Pages
PRB35431 Not possible to change the times via UUX by dragging in Service Time profiles
PRB35524 UUX: Open Dialog On Success at Actions does not work for Quick Links
PRB35659 Column grouping does not work in List view
PRB35551 After click on Auto-merge function - the buttons "Save" and "Done" are no longer accessible
PRB34233 UUX - Engine Activation - in Schedules dialog Day of a Week does not change to Monday
PRB34469 Check marks are not displayed in Firefox in Administration->Reports->Person Permissons
PRB35171 UUX: Action "Export" exports all times in server time
PRB35179 Error message is displayed in Workers Commands Processing: There is no data available to generate this chart
PRB35463 Adjusting the filter for added source in e-mail descriptor has no effect of data display
PRB35539 Extra Property in Email Designer does not work for localised attributes
PRB35594 E-Mail Descriptor - GUID Parameter is displayed as Object Type in Email Designer
PRB35612 Exporting data from an overview, the date is in the wrong format
PRB35642 WF-Instance is still suspended even after closing all tasks
PRB35667 In report "Performance Analysis" the free memory of the drives is not displayed.
PRB35682 update4u.SPS.BizLayer.Mail-preserveEmbeddedImages parameter in SPS.config is not taken.
PRB34631 SPSContractClassBase - “Default value” field of Attribute “Name” can not be saved after fill in first time
PRB35446 Configuration Wizard - Value of Recycle History is set from 0 to 1, if Snapshot Isolation is activated
PRB35449 CI Wizard - simple CI - object picker in automatic created dialog refers to the wrong data definition
PRB35506 Azure AD Provider may not update person objects correctly
PRB35549 Performance Analysis Report gets an error message "sys.query_store_wait_stats not a valid object" if SQL Server 2016
PRB35568 Deleting of two or more compliance rules at once is not possible
PRB35593 UUX - GDIE - Attributes that need special processing
PRB35609 Prefix UD is automatically taken to Display name while creating relation in DD
PRB35619 Additional security cookie for Reports on getting Application data leads to performance issues in 10.0.3
PRB35628 Compliance Rules - Value has changed automatically from "False" to "True" in Edit Mode
PRB35651 failed to set reports cookies (CreateReportsCookies) when all application's navigation items are hidden with a visibility condition
PRB35660 Report could not be loaded - if navigation item not contains the keyword Reports in technical name
PRB35671 Matching issues on importing Groups via AAD data provider - ambiguous matches if groups has same names
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