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Matrix42 Self-Service Help Center

Solved Problems 10.0.x

 List of solved problems for Software Asset & Service Management 10.0.x including all updates.

VERSION 10.0.4

Technical Preview 10.0.4.3183 (18.03.2021)

Problem Description

PRB35580

Error 500 when submitting the order because of double 'IN'.

PRB35412

Numbers from lIcense and requirements do not match

PRB35112

LCM Processing is not continued after unavailability of SQL Server

PRB35098

Automatic Fingerprint assignment process is extremely slow and blocks LCM Overnight Processing

PRB35416

Responsible role is not changed after changing the category if ticket was created with Quick Call

PRB35494

LCM batch processing might delete and recreate License Requirements for eligable consumers

Technical Preview 10.0.4.3168 (04.03.2021)

Problem Description
PRB35203  System Metering script runs in to arithmetic overflow if pickup values with more than 5 digits exist
PRB35250  Empirum Connector may set locks on SPSInventoryClassApplication and blocks UI
PRB35258  Visibility of restricted devices on the license
PRB35261  Automatic LIS Synchronisation does not take place after LIS Update
PRB35268  SaaS Compliance Data Provider considers inactive users for matching
PRB35266  Compliance Reconsiliation Workflow may consolidate License Requirements without creating a consolidation target
PRB35273  Incorrect handling of License Requirements for powered off servers
PRB35334  LCM  Prioritisation of direct entitlement fails when License Requirement previously had automatic License Model change on downgrade
PRB34745  WT - Wrong translation of a contract state ( "Still gelegt" > "Stillgelegt")
PRB35196  WT - Wrong German translation of the Physical Memory field
PRB35395  Email Descriptor - Appointment reminder - empty email is sent
PRB34043  Importing assets fails for members of "IT Asset Management" role
PRB34777  WT - values 300 and 301 are different in English/German UI in SPSConnectorPackageItemPickupType
PRB34876  Dashboards  next entries arrow color cannot be changed via theme settings
PRB34882  Update will remove config.json Parameter "allowNonWindowsAutoLogin"
PRB34767  Not possible to delete the color from field Column Background Color in a Data Query
PRB34769  Help in Landing Page does not work
PRB31926  Own created reports created with SQL Report Designer > 2012 cannot be published with Configuration Wizard
PRB32808  UUX - Custom Validation property does not work for all Controls
PRB34131  Search - Error message (500) appears when user search for an item using item's GUID in a column filter.
PRB35168  UUX- User created filters appear for admins
PRB35169  UUX- Some Object Pickers reset if an entry is already selected (e.g. user in ticket dialog)
PRB35170  UUX- Format for data query columns which are (wrongly) detected as int do not work and always show three decimals/digits
PRB35155  Wrong amount of results is shown if grouping is used
PRB35189  UUX CoRu  Removing of typed filter in data condition does not show all entries anymore
PRB35233  Error while using SvcServiceFormBase.ID as a variable in filter
PRB35073  Azure AD connector fails if more than 15 filters are added - part 2
PRB35330  The data is not filtered if 0 is typed in column search bar.
PRB35332  UUX- "Hide if empty" in container inflicts the visibility of other container
PRB35374  Error Messages panel and Ballons should sanitize the content
PRB35384  UUX- Toolbar of a rich text box does no longer scroll down automatically if there is a long text
PRB35414  ClassicUI - "Browse" button not functional when upload files (End of Life of Adobe Flash Player)
PRB34561  UUX- Visibility of seven and more quick links by context field does not work - part 2
PRB35444  Email descriptor is customised - Notification is not sent
PRB35454  Service Desk -> Attachment download -> direct download is working, selected or download all without admin role is not working ( api/filestorage Forbidden 403)
PRB35436  Worker Engine  Monitoring data clean up may not working correctly
PRB35406  UUX- Navigation To Object Dialog in Email Link does not work
PRB35371  Update Token cmd does not work after update, because Worker DisplayName and ServiceName in Config is incorrect.
PRB35349  SPSConnectorPackageItemPickupType Displaystring is localizable
PRB35353  WorkflowStudio crashes while trying to add a hyperlink to a variable
PRB35356  Service Store Configuration/Setup Wizard -> config.json not modified entry for imgHosts/attachments with discovery hostname
PRB35357  Memory Leak in Matrix42.Worker Service
PRB35364  Error message in log files "Unable to send email. Empty recipients list" when a Compliance Rule tries to send an email but no recipients for the mail could be found
PRB35294  Invoke Powershell Activity  byte[] parameter appears to be a string parameter (base64 encoded data) when executing on the server
PRB35263  Workers Engine - WF Activity ExecuteSQLQuery - ConnectionConfigurationName - Custom ConnectionConfiguration with Worker is in general not possible
PRB35191  SSL stays active when use “Integrated Security” or unchecked “Use SMTP
PRB35186  Service Store Configuration Wizard -> config.json not modified entry for api with discovery hostname
PRB35085  Localization is not taken by E-mail Descriptor
PRB33982  UUX- Workflow Studio shows non existent languages
PRB35500  Screenshots are not displayed with form authentication in the service desk journal outside the service store domain (attachment handler)
PRB35501  Configuration Packaging can be accessed and used without DWP license
PRB35325  Security issues regarding cookies
PRB35504  Public API - update end data does not work when it is named as a keyword in (A)SQL
PRB35510  Quick Import with Excel File does not execute
PRB34056  Workflow Studio does not open if User has too many roles (especially Cloud affected)
PRB34649  CoRu External Trigger Error -> Failed to post compliance rule 'xy' event  The rule 'xy' cannot be executed. Please check if this rule is deactivated.
PRB34673  Preview in Import Definition is cached and not refreshed after changing a source file
PRB34674  Preview in Import Definition is displayed incorrectly
PRB35095  ServiceStore is not available after trying to log in entering two \\ in username
PRB35217  Display of conditions in CoRu Preview incorrect
PRB35159  Deny from Role Everyone is not shown in Report "Person Pemissions"
PRB35335  SPS.config stores password uncrypted - if sql authentication is used
PRB35422  UUX- Import from Oracle DB using OLE DB is not possible anymore
PRB35455  WT - English - raw instead of row in import definitions for csv file
PRB35445  Service Desk Mail Robot - Under special circumstances, the processing of autoreply messages generates a loop in the journal entry
PRB35482  Performance issues in the SelfServicePortal Service Catalog, depending on the respective role membership
PRB35486  UUX- SelfServicePortal very slow, as the Service / Change Approval navigation item loads slowly - SSP thereby not usable
PRB35488  CallTracker ActiveX Error Message
PRB35489  ServiceDesk - Error with saving in Global System Settings
PRB35442  No Computer Target can be chosen if required Service added to restricted catalog
PRB35372  UUX JournalControl SolutionParams are not sanitized
PRB35338  When the ticket is merged "#" appears in solution text
PRB35365  UUX- History in Tickets and Service Requests are no object links
PRB35305  'Close this problem when last task is closed' - an article "the" missed
PRB35306  SC - Service - changed price in decimal number
PRB35311  User 2 becomes the author of the time recording created by User 1
PRB35320  WT  Wrong DisplayName for Relation RelatedTickets (except English)
PRB35322  UUX- Related articles are shown in the self service portal regardless to their states
PRB35324  Not possible to track time for future.
PRB35162  Assign service action - not all wizards are displayed correctly
PRB35274  Compliance rule - the attachment handler link is referenced in emails a to the host name and not to the discovery host name
PRB35239  Mail Folder should be Email Ordner (German UI)
PRB35248  Demand Detaction stops iterating the remaining services after error occurs(e.g. invalid ASQL statement)
PRB35132  SSP Knowledge Articles not Populating Correctly
PRB35135  Mails are sent with leading spaces in the subject
PRB35145  Required service is still shown in Assign Service even if it has been ordered for the same user
PRB34933  No email notification sent to a new Responsible Role when a ticket is transformed to an INC/SRQ
PRB34938  The function "Change visibility conditions" in KBA leads to error message (400)
PRB34877  Public API  Object Creation (Activities) via WebAPI ignores state value
PRB34187  UUX- Service Details of Service Group/Bundle in My Services are not loaded after Group/Bundle has been changed
PRB34199  UUX - Preview Services for Agent - No display for Business context
PRB34237  Journal entry is not set when Category has changed
PRB34434  E-mail with empty Ticket ID, Subject, etc is sent after immediate transforming a ticket in incident
PRB34484  No e-mail is sent to attached users after closing the incident from the change
PRB35511  Classic UI - Service Desk - Incidents - Filter search for date in format d.m.yy leads to date 31.12.1998
PRB35354

Manually created License Requirements stay active if the consumer is in inactive state

 

Technical Preview 10.0.4.3159 (05.02.2021)

Problem Description
PRB31926 Own created reports created with SQL Report Designer > 2012 cannot be published with Configuration Wizard
PRB32808 UUX - Custom Validation property does not work for all Controls
PRB33982 UUX: Workflow Studio shows non existent languages
PRB34056 Workflow Studio does not open if User has too many roles (especially Cloud affected)
PRB34131 Search - Error message (500) appears when user search for an item using item's GUID in a column filter.
PRB34187 UUX: Service Details of Service Group/Bundle in My Services are not loaded after Group/Bundle has been changed  
PRB34199 UUX - Preview Services for Agent - No display for Business context
PRB34237 Journal entry is not set when Category has changed  
PRB34434 E-mail with empty Ticket ID, Subject, etc is sent after immediate transforming a ticket in incident  
PRB34484 No e-mail is sent to attached users after closing the incident from the change  
PRB34649 CoRu External Trigger Error -> Failed to post compliance rule 'xy' event: The rule 'xy' cannot be executed. Please check if this rule is deactivated.
PRB34673 Preview in Import Definition is cached and not refreshed after changing a source file
PRB34674 Preview in Import Definition is displayed incorrectly
PRB34745 WT - Wrong translation of a contract state ( "Still gelegt" > "Stillgelegt")  
PRB34767 Not possible to delete the color from field Column Background Color in a Data Query
PRB34777 WT - values 300 and 301 are different in English/German UI in SPSConnectorPackageItemPickupType  
PRB34876 Dashboards: next entries arrow color cannot be changed via theme settings
PRB34877 Public API: Object Creation (Activities) via WebAPI ignores state value  
PRB34882 Update will remove config.json Parameter "allowNonWindowsAutoLogin"
PRB34933 No email notification sent to a new Responsible Role when a ticket is transformed to an INC/SRQ  
PRB34938 The function "Change visibility conditions" in KBA leads to error message (400)  
PRB35073 Azure AD connector fails if more than 15 filters are added - part 2
PRB35085 Localization is not taken by E-mail Descriptor
PRB35098 Automatic Fingerprint assignment process is extremely slow and blocks LCM Overnight Processing  
PRB35132 SSP Knowledge Articles not Populating Correctly  
PRB35135 Mails are sent with leading spaces in the subject
PRB35145 Required service is still shown in Assign Service even if it has been ordered for the same user  
PRB35155 Wrong amount of results is shown if grouping is used
PRB35159 Deny from Role Everyone is not shown in Report "Person Pemissions"
PRB35168 UUX: User created filters appear for admins
PRB35170 UUX: Format for data query columns which are (wrongly) detected as int do not work and always show three decimals/digits
PRB35186: Service Store Configuration Wizard -> config.json not modified entry for api with discovery hostname
PRB35186 Service Store Configuration Wizard -> config.json not modified entry for api with discovery hostname
PRB35189 UUX CoRu: Removing of typed filter in data condition does not show all entries anymore
PRB35191 SSL stays active when use “Integrated Security” or unchecked “Use SMTP
PRB35196 WT - Wrong German translation of the Physical Memory field  
PRB35203 System Metering script runs in to arithmetic overflow if pickup values with more than 5 digits exist  
PRB35233 Error while using SvcServiceFormBase.ID as a variable in filter
PRB35239 Mail Folder should be Email Ordner (German UI)  
PRB35248 Demand Detaction stops iterating the remaining services after error occurs(e.g. invalid ASQL statement)  
PRB35250 Empirum Connector may set locks on SPSInventoryClassApplication and blocks UI  
PRB35258 Visibility of restricted devices on the license  
PRB35261 Automatic LIS Synchronisation does not take place after LIS Update  
PRB35263 Workers Engine - WF Activity ExecuteSQLQuery - ConnectionConfigurationName - Custom ConnectionConfiguration with Worker is in general not possible
PRB35266 Compliance Reconsiliation Workflow may consolidate License Requirements without creating a consolidation target  
PRB35273 Incorrect handling of License Requirements for powered off servers  
PRB35294 Invoke Powershell Activity: byte[] parameter appears to be a string parameter (base64 encoded data) when executing on the server
PRB35305 'Close this problem when last task is closed' - an article "the" missed  
PRB35306 SC - Service - changed price in decimal number  
PRB35311 User 2 becomes the author of the time recording created by User 1  
PRB35320 WT: Wrong DisplayName for Relation RelatedTickets (except English)  
PRB35322 UUX: Related articles are shown in the self service portal regardless to their states  
PRB35324 Not possible to track time for future.  
PRB35325 Security issues regarding cookies
PRB35330 The data is not filtered if 0 is typed in column search bar.
PRB35332 UUX: "Hide if empty" in container inflicts the visibility of other container
PRB35334 LCM: Prioritisation of direct entitlement fails when License Requirement previously had automatic License Model change on downgrade  
PRB35335 SPS.config stores password uncrypted - if sql authentication is used
PRB35338 When the ticket is merged "#" appears in solution text  
PRB35349 SPSConnectorPackageItemPickupType Displaystring is localizable
PRB35353 WorkflowStudio crashes while trying to add a hyperlink to a variable
PRB35356 Service Store Configuration/Setup Wizard -> config.json not modified entry for imgHosts/attachments with discovery hostname
PRB35357 Memory Leak in Matrix42.Worker Service
PRB35364 Error message in log files "Unable to send email. Empty recipients list" when a Compliance Rule tries to send an email but no recipients for the mail could be found
PRB35371 Update Token cmd does not work after update, because Worker DisplayName and ServiceName in Config is incorrect.
PRB35372 UUX JournalControl SolutionParams are not sanitized  
PRB35374 Error Messages panel and Ballons should sanitize the content
PRB35395 Email Desctriptor - Appointment reminder - empty email is sent  
PRB35406 UUX: Navigation To Object Dialog in Email Link does not work
PRB35414 ClassicUI - "Browse" button not functional when upload files (End of Life of Adobe Flash Player)
PRB35422 UUX: Import from Oracle DB using OLE DB is not possible anymore
PRB35436 Worker Engine: Monitoring data clean up may not working correctly
PRB35445 Service Desk Mail Robot - Under special circumstances, the processing of autoreply messages generates a loop in the journal entry  
 

Version 10.0.3

Hotfix 10.0.3.3174 (07.04.2021)

Problem Description
PRB35614 Workflow doesn't unload/load correctly on delay/unsuspend
PRB35660 Report could not be loaded - if navigation item not contains the keyword Reports in technical name
PRB35427 Create Problem action - Related Objects in Ticket Preview stay visible after being removed from the PRB

Hotfix 10.0.3.3172 (25.03.2021)

Problem Description
PRB35537 Single object cannot be deleted if all possible variants are selected in Multi Enumeration Picker.
PRB35155

Wrong amount of results is shown if grouping is used

PRB35145 Required service is still shown in Assign Service even if it has been ordered for the same user
PRB35580 Error 500 when submitting the order because of double 'IN'.
PRB35416 Responsible role is not changed after changing the category if ticket was created with Quick Call
PRB35607 UUX - Preview the Add preview button is no longer available
PRB35447 E-mails are not sent to user objects with the status Inactive although the Journal entry is created
PRB35503 MyWorkspace SaaS Data Provider sets number of valid usage rights only on initial creation of license
PRB35268 SaaS Compliance Data Provider considers inactive users for matching
PRB35274 Compliance rule - the attachment handler link is referenced in emails a to the host name and not to the discovery host name
PRB35445 Service Desk Mail Robot - Under special circumstances, the processing of autoreply messages generates a loop in the journal entry

Hotfix 10.0.3.3162 (11.03.2021)

Problem Description

PRB35098

Automatic Fingerprint assignment process is extremely slow and blocks LCM Overnight Processing

PRB35494

LCM batch processing might delete and recreate License Requirements for eligable consumers

PRB35374

Error Messages panel and Ballons should sanitize the content

PRB35464

Kicking out from KB article after clicking on table of contents

PRB35501

Configuration Packaging can be accessed and used without DWP license

PRB35422

UUX: Import from Oracle DB using OLE DB is not possible anymore

PRB35505 Access token has expired on collecting data of AAD import
PRB35162 Assign service action - not all wizards are displayed correctly
PRB35372 UUX JournalControl SolutionParams are not sanitized

Hotfix 10.0.3.3150 (24.02.2021)

Problem Description
PRB35274 Compliance rule - the attachment handler link is referenced in emails a to the host name and not to the discovery host name
PRB35482 Performance issues in the SelfServicePortal Service Catalog, depending on the respective role membership
PRB35135 Mails are sent with leading spaces in the subject
PRB35486 UUX: SelfServicePortal very slow, as the Service / Change Approval navigation item loads slowly - SSP thereby not usable
PRB34769 Help in Landing Page does not work
PRB35168 UUX: User created filters appear for admins
PRB35233 Error while using SvcServiceFormBase.ID as a variable in filter
PRB35414 ClassicUI - "Browse" button not functional when upload files (End of Life of Adobe Flash Player)
PRB35442 No Computer Target can be chosen if required Service added to restricted catalog
PRB35445 Service Desk Mail Robot - Under special circumstances, the processing of autoreply messages generates a loop in the journal entry
PRB35454 Service Desk -> Attachment download -> direct download is working, selected or download all without admin role is not working (api/filestorage Forbidden 403)

Hotfix 10.0.3.3138 (11.02.2021)

Problem Description
PRB35266 Compliance Reconciliation Workflow may consolidate License Requirements without creating a consolidation target
PRB35306 SC - Service - changed price in decimal number
PRB35273 Incorrect handling of License Requirements for powered off servers
PRB35436 Worker Engine: Monitoring data clean up may not working correctly
PRB35357 Memory Leak in Matrix42.Worker Service
PRB35354 Manually created License Requirements stay active if the consumer is in inactive state
PRB35334 LCM: Prioritisation of direct entitlement fails when License Requirement previously had automatic License Model change on downgrade
PRB35261 Automatic LIS Synchronisation does not take place after LIS Update
- Server license statistics are incorrect for physical machines (w/o virtual machines)
- LRQ does not change status to "invalid"
PRB35098 Automatic Fingerprint assignment process is extremely slow and blocks LCM Overnight Processing

Hotfix 10.0.3.3129 (28.01.2021)

Problem Description
PRB35258 Visibility of restricted devices on the license

PRB35250

Empirum Connector may set locks on SPSInventoryClassApplication and blocks UI

n/a Import Account GDIE failes after update to 10.0.3 

GA 10.0.3.3127 (28.01.2021)

No customer problems have been fixed with this version

Release Candidate 5 / 10.0.3.3123

No customer problems have been fixed with this version

Release Candidate 4 / 10.0.3.3120

No customer problems have been fixed with this version

Release Candidate  3 / 10.0.3.3119 (22.12.2020)

Problem Description

PRB35356

Service Store Configuration/Setup Wizard -> config.json not modified entry for imgHosts/attachments with discovery hostname

PRB34616 Extra Property Values are empty in e-mail

Release Candidate  2 / 10.0.3.3108 (10.12.2020)

Problem Description

PRB35238

Not possible to open KB articles in EQM

PRB35265

WT: Wrong German Translation in SSP at "Willkommen auf unserem Self-Service-Portal"

PRB35064

Error while opening Service Level Fulfillment report

PRB34566

 WT - Wrong translation to German in Shopping Cart

PRB35251

 After IIS Reset old version of dialogs are applied

PRB34595

CoRu - Conditions change during process

PRB35149

LDAP import regular fails with timeout errors at the last step

PRB35190

UUX - Workflow "Synchronize AD Group" no longer started.

PRB35180

Under certain circumstances, file access outside the ServiceStore is possible without authentication

PRB35281

Worker - E-mails are not sent

PRB35300

Server in some cases incorrectly recognizes when Worker turns from suspended/inactive state to Idle/Active state

PRB35298 Wrong error message is displayed when release a WF
PRB35282   Worker display incorrect - Page 1 - in German
PRB35244 WT - Wrong translation for "Changed By" Value in Configuration Project

Release Candidate  1 / 10.0.3.3089 (19.11.2020)

Problem Description
PRB35081 The login fails if there are two accounts with the same upn
PRB33803 UUX: Guid cannot be entered in Pickup
PRB35100 WorkflowName is empty in activity "GetWorkflowInfo" using Workflow Worker
PRB35121 UUX / SPS: Worker Workflows not choosable for Engine Activation Start Workflow (Engine to be activated)
PRB35120 UUX / SPS: Worker Workflows not choosable for Compliance Rule Start Workflow Activity
PRB35088 Workflow Worker may not work anymore after update to 10.0.2 (New workflow instance are stuck in queued)
PRB34985 UUX: SelfServicePortal -> Report Ticket Dialog -> Knowledge suggestion function isnot working
PRB35092 UUX: "ITSM Assign Queue Sub-Workflow" workflow terminates with an error running in AppFabric
PRB35134 Publish workflow will force an "error message" in WFS that workflow does not needs to be published, when no worker certificate is present and WFEngine is Appfabric and worker
PRB34695 UUX - CoRu "Inform Users when an Incident was closed" – an e-mail was sent to user after the ticket was closed despite of removed e-mail action
PRB34984 Enterprise Manager Inventory TImes out after Row 235000
PRB34584 UUX - incoming mail has got to big gaps between line
PRB33942 LDAP Import failing when many deleted entries will be transported while partial import
PRB35133 Microsoft Windows Unquoted Service Path Enumeration - Matrix42 service with spaces in path
PRB34679 UUX: Under special circumstances, images are not displayed completely in the service desk journal
PRB35138 VMWare Data Provider VM matching by UUID creates duplicates for inventoried Windows machines
PRB35152 Sending E-Mail - System only uses Port 25 to contact SMTP server for sending mails if useSSL is activated
PRB34966 Error while opening User Profile Dialog COPY from SSP
PRB34617 Compliance rule cannot pass parameters with spaces to email descriptor
PRB34715 KB-Article is copied with the same number after copying the attached service
PRB35061 Missing Priority in WF Activity 'Send E-mail UUX'
PRB34494 SAML2 authentication is not functional if the complete certificate is inserted in"Identity Provider Certificate" instead of only the key
PRB34794 Error while sending e-mail from e-mail descriptor to the role having no members
PRB34681 Workflow - an image is not displayed in mail signature
PRB34145 UUX - Favorite entries for activity tickets not be created correctly under certain circumstances -> Favorite for ticket xy cannot be used
PRB34368 UUX: Application Usage filter "Remote Access" shows only access from unknown devices or user
PRB34067 UUX only: Compliance Rule - no additional conditions at Action available
PRB34702 Solution and Description are not returned in Search Problem Wizard
PRB35039 Quick Import Definition - Source with alias can not be selected when running import action Wizard (import data)
PRB34926 Angular calendar - German/French etc. UI - days of the week (first letter) displays in English
PRB34134 UUX Wrong German Umlauts - Service catalog - services to be excluded
PRB34118 UUX: Validation errors in standard templates
PRB34540 GDIE - Textfile Import - Source-Attribute Date Time Value between Year 0000 and 1899 stop the import function
PRB34217 UUX - Link to the Order does not open in Master Data
PRB34000 E-Mail Robot assigns ticket created via E-Mail to Person with similar E-Mail address even if this person is disabled
PRB35122 No action when Call Tracker receives calls from "short" (internal) phone numbers.
PRB34565 The Database schema can become corrupt because REF DB script version is not checked
PRB35163 License Reservations cannot be removed - Internal Server Error!
PRB34801 The amount of tickets is no longer counted up after the auto-refresh or after pressing the refresh button
PRB35188 API key for Silverback is limited to 2000 characters, but a key generated by Silverback is 2062 characters
PRB35202 Increased failed email dispatch after updating to 10.0.1
PRB34489 Manual Time Tracking: no time saved when user includes several days/weeks in one duration and adds spontaneously different days/weeks and done
PRB34921 The link in mail (This Support Ticket was posted back) leads to SSP instead of SD
PRB33671 A service can be saved even when mandatory fields are not set
PRB35156 Existing import definition skips/does not display newly added mapping rules
PRB34571 MT - English word "Bookings" in Service Catalog in German UI language
PRB34840 SPSCommonClassBase. Reason is not set to NULL after an Incident was paused and then"Accept"/forward
PRB35224 HotFix Update Installer is not updating Worker binaries for 10.0.1 / 10.0.2 ..
PRB35237 Matrix42.Setup.exe (Update) - If Setup Wizard is opened - under certain circumstances the schema can become corrupt

Technical Preview 1 / 10.0.3.3048 (13.10.2020)

Problem Description
PRB34230 No space after indentation after enumeration
PRB34345 UUX: No literals, controls can be dragged to a table with serveral columns used in E-Mail Descriptors
PRB34641 Applications picker does not contain scroll bar if many applications are created
PRB34729 UUX search for keyword 'check' in user role shows all results, no filter is applied
PRB34880  Export Data limit message appears too early if amount of results shows 'MANY' but real limit not reached
PRB34914 UUX: If user has set a language in the user profile, which is then removed from supported languages by the administrator, uux ui can no longer be opened -> service unavailable message occurs.
PRB34939 Related Objects Picker Control does not refresh, when the object creation dialog, open over create button in grid, runs in wizard mode
PRB34948  Code injection gap in Matrix42 Software Asset & Service Management
PRB34993  If  MS AD to AAD Link is enabled: Add of the 2 related objects "local AD- & AAD - UserAccount" to Person xy is not possible by default
PRB34886 UUX Compliance Rule which processes multiple objects does not send parameters (array) to email
PRB34942 SPS not working anymore after Hotfix after Hotfix Installation from 10.0.1.3001 to 10.0.1.3010/10.0.3025
PRB34974  Custom Data Provider can't be activated due to bas64 encryption error
PRB35087 EMail Robot does not process mail
PRB35033  Source files between EM application and EM Data Provider are not equal
PRB34944  Procedure improvement -usp_LCM_RecalculateLicenseDemandServerStatistics, - usp_LCM_RecalculateServerMicrosoftCoreValue
PRB34894  VMWare Data Provider imports UUID as Serial Number
PRB35036 Automatic LIS Synchronisation does not set the Manufacturer if missing
PRB34931 Active SaaS Subscribers are output as incactive

Version 10.0.2

Hotfix 10.0.2.3099 (15.02.2021)

Problem Description
PRB35357 Memory Leak in Matrix42.Worker Service

Hotfix 10.0.2.3098 (21.01.2021) 

Problem Description
PRB35332 UUX: "Hide if empty" in container inflicts the visibility of other container
PRB35414 ClassicUI - "Browse" button not functional when upload files (End of Life of Adobe Flash Player)
PRB35300 Server in some cases incorrectly recognizes when Worker turns from suspended/inactive state to Idle/Active state (completed workflows instances could be marked as failed).
n/a Workflows are queued when Worker Base license is present (local default Worker is recognized as remote when loopback proxy is used).
n/a Workflow instanced running on AppFabric are shown in Queued state while being active.

Hotfix 10.0.2.3092 (28.12.2020)

Problem Description
PRB34070 Service Catalog Technical Target entry onLoad ignores Global Settings Filter
PRB35266 Compliance Reconciliation Workflow may consolidate License Requirements without creating a consolidation target
PRB35356 Service Store Configuration/Setup Wizard -> config.json not modified entry for imgHosts/attachments with discovery hostname
PRB35324 Not possible to track time for future
PRB35258 Visibility of restricted devices on the license

Hotfix 10.0.2.3087 (10.12.2020)

Problem Description
PRB35180 Under certain circumstances, file access outside the ServiceStore is possible without authentication
PRB35132 SSP Knowledge Articles not Populating Correctly
PRB35281 Worker - E-mails are not sent
PRB35250 Empirum Connector may set locks on SPSInventoryClassApplication and blocks UI
PRB35261 Automatic LIS Synchronisation does not take place after LIS Update
n/a Execution Engine is silently changed to Worker Engine when releasing

Hotfix 10.0.2.3081 (26.11.2020)

Problem Description
PRB35216 LCM: SKU numbers, formatted like a GUID, cannot be entered into SKU field
PRB34710 All day event is not shown in Calendar if the start and enddate are in different months
PRB35229 local Worker is not identified as local if external internet adress is used, if configuration without split dns is used -> worker is not operational
PRB35251 After IIS Reset old version of dialogs are applied
PRB34249 No mail notification is sent to user after a ticket is created and transformed immediately

Hotfix 10.0.2.3077 (16.11.2020)

Problem Description
PRB35163 License Reservations cannot be removed - Internal Server Error!
PRB35135 Mails are sent with leading spaces in the subject
PRB34695 UUX - CoRu "Inform Users when an Incident was closed" – an e-mail was sent to user after the ticket was closed despite of removed e-mail action
PRB34368 UUX - Application Usage filter "Remote Access" shows only access from unknown devices or user

Hotfix 10.0.2.3068 (29.10.2020)

Problem Description

PRB34641

 Applications picker does not contain scroll bar if many applications are created

PRB34919

 Optimization of certain demand rules

PRB34939

 Related Objects Picker Control does not refresh, when the object creation dialog, open over create button in grid, runs in wizard mode

PRB34958

 AAD users whose UPN differs from their email addresses cannot log in.

PRB35081

 The login fails if there are two accounts with the same upn

PRB35091

 Error on some standard sql reports - "The 'UserName' parameter is missing a value"

PRB35092

 UUX -  "ITSM Assign Queue Sub-Workflow" workflow terminates with an error running in AppFabric

PRB35120

 UUX / SPS - Worker Workflows not choosable for Compliance Rule Start Workflow Activity

PRB35121

 UUX / SPS - Worker Workflows not choosable for Engine Activation Start Workflow (Engine to be activated)

PRB35134

 Publish workflow will force an "error message" in WFS that workflow does not needs to be published, when no worker certificate is present and WFEngine is Appfabric and worker

PRB35138

 VMWare Data Provider VM matching by UUID creates duplicates for inventoried Windows machines

Hotfix 10.0.2.3053 (14.10.2020)

Problem Description
PRB35036 Automatic LIS Synchronization does not set the Manufacturer if missing
PRB34762 Invalid behavior of a License Reservations dialog
PRB34886 UUX Compliance Rule which processes multiple objects does not send parameters (array) to email
PRB35087 EMail Robot does not process mail
PRB35033 Source files between EM application and EM Data Provider are not equal
PRB34944 Procedure improvement -usp_LCM_RecalculateLicenseDemandServerStatistics, - usp_LCM_RecalculateServerMicrosoftCoreValue
PRB34931 Active SaaS Subscribers are output as inactive
PRB34913 Data Provider MyWorkspace SaaS never updates PurchasedUsageRights of imported licenses
PRB34894 VMWare Data Provider imports UUID as Serial Number
PRB34887 Error message, during reservation of a license for assets 

GA 10.0.2.3047 (01.10.2020)

Problem Description
PRB34900 Only 2 decimal places is available for currency exchange rates
PRB33971 UUX- IE/Edge - Cursor looses position if HTML editor loads delayed, especially on slower systems
PRB34664 UUX - Areas / controls with visibility = false still use some space on the shown dialog / Wizards/ landing page
PRB34784 UUX- Each field have to be adjusted in the matching rules after changing to SQL expression
PRB34851 Data validation error when editing newly created or existing import definitions in the UUX.
PRB34853 Archived Incidents the total number of items is displayed incorrectly
PRB34865 Account enumeration in registration form
PRB34881 Classes of condition attributes in compliance rules are not shown in preview and edit
PRB34899 Ticket responsible role reverting to SLA role on every save
PRB34913 Data Provider MyWorkspace SaaS never updates PurchasedUsageRights of imported licenses
PRB34928 Workflow activity Send Email-UUX- “Expression” attribute is not working in email descriptors
PRB34956 Dynamic tables in task no longer work
PRB34977 Empirum Connector blocks database
PRB34974 Custom Data Provider can't be activated due to bas64 encryption error

Release Candidate 1 10.0.2.3011 (21.08.2020)

Problem Description
PRB34291 DC Inventory data provider creates several software entries
PRB34754 Protection Level on Data Definition "SPSAssetClassSIMCard" is too high
PRB34653 "License Model Discontinued" Tasks are created mutliple times per License Model and also for irrelevant ones
PRB29695 Unix Inventory connector not working correctly
PRB34270  Sllverback Data Provider: Execution of the stored procedure runs into a timeout
PRB34899 Ticket responsible role reverting to SLA role on every save
PRB34652 UUX: Close Change Request Wizard will request PRB, TSK and approvals, although they are not linked
PRB34662 Service Catalog -> Error in the staging sequence -> Service b is running without target information from service a with target
PRB34396 The booking is still possible to be rebooked twice thus producing double booking.
PRB34789 The "Library" action on the software product is not accessible
PRB34863 Cross-origin resource sharing: arbitrary origin trusted
PRB34896 Worker Engine only in 32bit - PS Activity can't load 64bit modules
PRB34679 UUX: Under special circumstances, images are not displayed completely in the ServiceDesk journal
PRB34861 Repair Service action: all services in Bundle will be repaired
PRB34367 Deleting of info about catalogs after editing service in Service catalog
PRB34395 Time tracking Setting doesn’t update in DB for Close Task/Problem wizards when changing it globally.
PRB33827 UUX - Data source view with images in "linked objects" incorrect
PRB34873 UUX Solution Builder - Error message 404 occurs when using Internet Explorer. SolutionBuilder cannot be opened
PRB34850 Workflow Worker: the English language is used instead of Default System Language
PRB34692 Endpoint Device > Inventory > Logins cannot resolve the User Principal Name (UPN)
PRB34166 Repair of a single service in a bundle repairs the whole bundle
PRB34712 Reaction time is still calculated when the ticket is transformed and in SLA it is set to 0.
PRB32840 Uploaded attachments are not added to an incident in reopen dialog in Legacy UI Portal
PRB34454 UUX - Automatic e-mail absence messages lead to ticket generation from e-mail robot
PRB34779 Incorrect consolidations of License Requirements with "Named User" license model
PRB34630 UX: Data relation of catalog to service gets lost by saving
PRB34731 If Vmware DataProvider is running and collection data under circumstances the import is stopped, because Destination Attribute DataStoreNames is too small.
PRB34659 UUX: NO second DD available in GetNewData request
PRB34671 UUX - Multi-fragment-grid should get "required" property
PRB34565 The Database schema can become corrupt because REF DB script version is not checked
PRB33906 UUX: Search Service Requests has no function
PRB34626 Action not available if "select all" is clicked
PRB33869 UUX - rich text box - cursor jumps to another table field
PRB34640 UUX: Manual Import of Excel Files causes Blocking of the HostCommonX86
PRB34852  AD Data Provider - Naming of function Synchronization is not clear. Better naming or description of the function is required
PRB34249 No mail notification is sent to the user after a ticket is created and transformed immediately
PRB34724 Provisioning Create Task - more tasks are created than there are services
PRB34234  Service Catalog Settings: Recipient filter query allows only 500 characters
PRB34787 UUX - Link role to AD group
PRB34458 Serverlogs does not contain security and WE.HostCommon.log logfiles
PRB34758  "Close Change" activity in the workflow fails with the error "CloseTicket(TicketCloseInfo closeInfo, Nullable`1 relatedTicketReason)"
PRB34843  Import definition with a simple CI based class and additional classes in the CI does not work
PRB34274 UUX: Faulty filter in "Close Change" wizard in view "Related Approvals and Tasks" -> "Closing Reason of Tasks"
PRB33923 UUX - Approving an order with more than 20 services would decline some services, which are not shown in the service list
PRB34817  Workflow activity Send Email-UUX: “Expression” attribute is enabled in email descriptors
PRB34675  Inventory of VMWare vCenter fails when a Host has no associated DataStore
PRB34425  System with LDAPS only configuration
PRB32873 UUX - Administration - Error 500 when Pickups are created with pickup relations
PRB34575  Not possible to select SPSCommonClassBase while creating a new CI
PRB33411 Successful Action execution trigger for compliance rule only works on one item, when the action allows multi-object selection
PRB34793 UUX Export of Multi Fragment Grid ignores User View
PRB34774  Spelling mistake in German in the error message
PRB34022 UUX-Wrong currency for free articles
PRB33951 UUX: Filter/ Search of a data query based on web service shows multiple states
PRB34732  User Profile Language changes again to English (default)
PRB34802 UUX: Background Color and Image in Layout Low does not work
PRB34003 UUX (Portal) Action "reorder" (right-click) does not load an add Dialog
PRB34703 UUX -  Newly added currency is not available in contracts
PRB34273 UUX - N:M relations are lost during archiving
PRB34663 SAML2 logout is not working with Okta
PRB34127 UUX -  CoRu - Recipient Role not readable or open
PRB34654 UUX: Workflow - Update Object Activity causes NoNullAllowedException
PRB34435  Related Object Picker: no objects selected after adding a Static Value to Display Expression
PRB33960 UUX: Import of CSV doesn't show the names of columns (when separated by commas)
PRB34567 Related articles in a KB article in SSP should be in alphabetical order.
PRB33882 UUX - GDIE - Preview the results - Values that contain a \ are not displayed
PRB34401 UUX - Open a object link with an unsupported browser (to service store object) leads to loop calls and large IIS logfiles
PRB34255 UUX - CoRu - not all conditions are shown and could be deleted after "save" the compliance rule
PRB32305 Concourrency Exception on "Update Fragment" activity
PRB33472  Compliance rules error when triggering on journal entries (UUX)
PRB34052 CoRu cannot be processed in UUX
PRB33913 UUX: Search/Filter in catalog and table grids is reset for many records and slow system
PRB34556  Search field becomes inactive after a very short period of time

Technical Preview 10.0.2.3001 (23.07.2020)

Problem Description
PRB30862 UUX: Status cannot be removed from "Search Service Requests"
PRB33090 Service Time Profiles - Working time on Sundays is not displayed and can not be saved in German language UI
PRB33322 UUX 9.0.4:  Color in service portal display is ignored
PRB33943 UUX: Wrong Label of Next Button
PRB34003 UUX (Portal) Action "reorder" (right click) does not load an add Dialog
PRB34279 Compliance Rule Mail-> Image is not displayed under certain circumstances (incident-opening-mail with image in description via Lotus Notes)
PRB34287 Compliance Rule "Inform Users when a Ticket was closed" - shows no solution in sent e-mail
PRB34520 A Service from restricted catalog cannot be chosen if the catalog is not selected
PRB34535 UUX: Action "Manage Principal User" creates unwanted approvals
PRB34589 UUX Mail Deskriptor - 'Confirm creation of new Order to Requestor'  bookings sometimes can be unavailable from EmailEngine -> Mails without booking information
PRB34665 LIS - Number of installations is inconsistent
PRB34703 UUX -  Newly added currency is not available in contracts
PRB34731 If Vmware DataProvider is running and collection data under circumstances the import is stopped, because Destination Attribute DataStoreNames is too small.


Version 10.0.1

Hotfix 10.0.1.3050 (12.10.2020)

Problem Description
PRB33869 UUX - rich text box - cursor jumps to another table field
PRB34106 UUX - Attaching Outlook mails via drag&drop in Ticket makes the email disappear completely
PRB34249 No mail notification is sent to user after a ticket is created and transformed immediately
PRB34815 UUX - During the partial rejection of an order of a bundle all hidden services are approved
PRB34894 VMWare Data Provider imports UUID as Serial Number
PRB34977 Empirum Connector blocks database
PRB34993 If  MS AD to AAD Link is enabled: Add of the 2 related objects "local AD- & AAD - UserAccount" to Person xy is not possible by default
PRB35033 Source files between EM application and EM Data Provider are not equal

Hotfix 10.0.1.3040 (24.09.2020)

Problem Description
PRB34070 Service Katalog Technical Target entry onLoad ignores Global Settings Filter 
PRB34853 Archived Incidents: the total number of items is displayed incorrectly 
PRB34851 Data validation error when editing newly created or existing import definitions in the UUX. 
PRB34886 UUX Compliance Rule which processes multiple objects does not send parameters (array) to email
PRB34255 UUX - CoRu - not all conditions are shown and could be deleted after "save" the compliance rule 
PRB34956 Dynamic tables in task no longer work

Hotfix 10.0.1.3036 (10.09.2020)

Problem Description

PRB34899

Ticket responsible role reverting to SLA role on every save

PRB34779

Incorrect consolidations of License Requirements with "Named User" license model

Hotfix 10.0.1.3033 (28.08.2020)

Problem Description
PRB34652 UUX: Close Change Request Wizard will request PRB, TSK and approvals, although they are not linked
PRB34676 Action "Add Base Licenses" does not allow adding multiple licenses at once
PRB34692 Endpoint Device > Inventory > Logins cannot resolve User Principal Name (UPN)
PRB34789 The "Library" action on the software product is not accessible
PRB34396 The booking is still possible to be rebooked twice producing double booking.
PRB34156 Empirum connector terminates with the error "Import failed with message: Error converting the varchar value "true" to the int-data type"
PRB34369 Error 500 at History with Separation date

Hotfix 10.0.1.3025 (19.08.2020) 

Problem Description

PRB34896

Worker Engine only in 32bit - PS Activity can't load 64bit modules

PRB34679

UUX: Under special circumstances, images are not displayed completely in the Service Desk journal

PRB33951

 UUX: Filter/ Search of a data query based on web service shows multiple states

PRB34249

No mail notification is sent to user after a ticket is created and transformed immediately

PRB34758

"Close Change" activity in the workflow fails with the error "CloseTicket(TicketCloseInfo closeInfo, Nullable`1 relatedTicketReason)"

PRB34274

UUX: Faulty filter in "Close Change" wizard in view "Related Approvals and Tasks" -> "Closing Reason of Tasks"

PRB34873

UUX Solution Builder - Error message 404 occurs when using Internet Explorer. Solutionbuilder cannot be opened

PRB34659

UUX: NO second DD available in GetNewData reques

PRB34258

UUX - Action "Report an Issue" is not displayed using Universal Assets

PRB34843

Import definition with a simple CI based class and additional classes in the CI does not work

PRB34640

UUX: Manual Import of Excel Files causes Blocking of the HostcommonX86

PRB33411

Successful Action execution trigger for compliance rule only works on one item, when the action allows multi object selection

Hotfix 10.0.1.3010 (04.08.2020) 

Problem Description
PRB33090 Service Time Profiles - Working time on Sundays is not displayed and can not be saved in German language UI
PRB34567 Related articles in a KB article in SSP should be in alphabetical order
PRB33923 UUX - Approving an order with more than 20 services would decline some services, which are not shown in the service list
PRB34675 Inventory of VMWare vCenter fails when a Host has no associated Datastore
PRB34731 If Vmware DataProvider is running and collection data under circumstances the import is stopped, because Destination Attribute DataStoreNames is too small.
PRB34802 UUX: Background Color and Image in Layout Low does not work 
n/a System metering may count mobile devices twice
n/a Inventory server preview for the Dataprovider Oracle Database Inventory: added correct permissions
n/a Some few strings are missing localization (displayed in English)

GA 10.0.1.3001 (15.07.2020) 

Problem Description
PRB34178 Localizable values which contains quotation marks (double quotes) used in text / html literal control cause damage of dialog
PRB34619 Wrong translation for picker controls Object(s) picker
PRB34254 Quotation marks are not displayed using HTML literal control
PRB34265 Not possible to select more than 25 objects to context object
PRB34373 Display wrong total amount of ticket grid inside archive navigation item.
PRB34708  Screenshots from emails not visible to the recipient
PRB34740 SAML Login creates endless sql request after STS was refactored through the feature Discontinue Legacy Console
PRB34703 UUX -  Newly added currency is not available in contracts
PRB33943 UUX: Wrong Label of Next Button
PRB34611 Customized field cannot be deleted from a purchase composite control
PRB34157 UUX: Wrong Display of Journal in IE
PRB33913 UUX: UUX: Search/Filter in catalog and table grids is reset for many records and slow

Release Candidate 10.0.1.2990 (23.06.2020) 

Problem Description
PRB34646

As a result of reconciliation WF run LRQ can be consolidated and entitled at the same time.

PRB34605

SCCM - Object reference not set to an instance of an object. at lambda_method

PRB34665 LIS - Number of installations is inconsistent

PRB34624

UUX gets unavailable for all users, after failed License check

PRB34008

UUX: The wrong number of columns is exported

Release Candidate 10.0.1.2970 (27.05.2020) 

Problem Description
PRB34597 For Software Products the status 0 is not treated like status NULL
PRB34606 After Update - Old Workflow Instances are no longer cleaned up - CleanUpObsoleteObjects crashes
PRB34555 New person does not take default e-mail language and currency
PRB34564

SAML2 fix for endpoiunts with parameters

PRB34505

'Group Member Entry' - ambiguous match  error on Ad import after using Provisioning WF "Assign AD group"

PRB34543

Error in German localization by migration wizard Legacy-UUX

Release Candidate 10.0.1.2956 (21.05.2020) 

Problem Description
PRB20615 identically fields "Functional Owner" / "Fachverantwortlicher" in fialog of Workflow Definitions > General
PRB30577 UUX: Second right click opens browser context menu
PRB30742 UUX: Service Catalog -> Approval - The "original" decision maker / decision maker role is not displayed
PRB30917 UUX: Relation between incident and problem will not be displays in incident preview dialog
PRB30923 Users in OU, which contains blanks or special characters in its name, are removed from AD Groups by AD Data Provider
PRB30988 UUX - Time recording wrong calculation at 1 hour
PRB30993 UUX -> Service Desk -> Merge Ticket ->  >2  -> only the user of the first ticket will be notified
PRB31020 UUX - Misbehaviour of dialogs with object relations
PRB31050 UUX - reset password for user account not work
PRB31120 UUX - Wrong focus after new create/copy of assets or tickets
PRB31421 UUX: Performance issue in the Delete Booking Wizard
PRB31498 UUX: Quick view does not work.
PRB31673 UUX - Service Desk -> Colloboration->Tasks- The complete UUX UI font is changed while Opening Tasks created from Workflow
PRB31870 Workflow Studio cannot be opened after Display Expression has been modified ( SPSUserClassBase )
PRB31905 If data gateway is executed under a user that is not present in the store, then the AD Import, LIS,...Import will fail
PRB32049 UUX: Complex Regex prevents loading of dialogs
PRB32622 UUX - Adding and Removing Relations is not displayed correctly in history
PRB32725 UUX - Setting Administrators for Search Filters Audience is confusing
PRB32740 Workflow -> Provisioning - Create Task  is not (complete) migrated for .Net Framework 4 Workflow Engine
PRB32854 UUX: Selected line (option "Zebra crossing") in grid hard to detect
PRB32860 After Update 9.0.4 "Category changed by" in white font
PRB32868 Administration - import sequence from csv interprets German umlauts incorrectly.
PRB33036 UUX -  Text overlay in Attachment control
PRB33099 UUX: Attribute names are not displayed on configuring action "Start Workflow" in CoRu config
PRB33177 UUX: Issue with spacing in service booking
PRB33198 UUX - Approved Bookings are not removed from related Approval Tasks on the same approval Step
PRB33216 UUX: Deletion of more than 200 Bookings/ Tasks/ Computer is not possible
PRB33282 UUX: Import Definitions - Preview of some Excel source files are not shown in Import Definitions
PRB33302 Quick view from Layout Designer does not work with custom layouts.
PRB33342 Create button unter Activities-> Tasks tab in a change does not add the task automatically
PRB33442 UUX: Update of source tables does not work when importing from Excel
PRB33446 UUX: Import error when file name changes
PRB33461 UUX -> E-Mail Descriptor -> Sending From Function is missed by default
PRB33480 Number of services in report "Cost Center Accounting" (area "Service Catalog")
PRB33535 UUX: Compliance Rule Mail links not working in Mozilla Firefox or IE - Only landing page is opened
PRB33544 UUX -> Service Desk -> Time recording -> Scalation Error (overlay)
PRB33554 Report "Cost Center Invoice" shows wrong Costs for hire monthly services if timespan of more months is selected
PRB33606 UUX - Printing of orders and bookings using IE 11 causes text overlay in printouts
PRB33611 UUX: Irritating error message in German language on exporting all objects if limit is exceeded
PRB33710 Readonly/Disabled controls are hardly to be understood in Preview/Dialogs because of missing contrast
PRB33742 Search area is no longer visible in Self Service Portal (9.0.3) - UUX
PRB33834 UUX: Wrong state values in "State Filter" are shown on creating an Action
PRB33838 Global Search in Service Desk only shows 20-22 results instead of all
PRB33867 Close Preview of Wizard Manager doesn't work
PRB33871 UUX - Service Catalog: Language difference between preview and description
PRB33904 Workflow: InnerException Message: ''.'', hexadecimal value 0x00, is an invalid character
PRB33928 Registrations with UPN Name (e-mail address) no longer work.
PRB33932 Approve/Decline/View details urls out of standard coru "Inform Deciders of new Change Approvals" for legacy leads to the error
PRB33955 UUX: Display Name in User Account always updates although there is no change
PRB33957 UUX: Closing grouping in grid removes filter set before in same column
PRB33977 UUX: In "CC" and "BCC" fields of Send E-Mail Wizard all Persons are choosable, inactive and deleted too
PRB33979 UUX: Explicitly grant permissions for Administrators in Search Filters has no function
PRB33983 UUX: Uploaded PDF & MSG Files attachment won't open while Object is not saved
PRB33988 UUX: Times in Export are in Server Time (e.g. Tickets, Incidents)
PRB34026 UUX - Creating a task out of a contract, a SLA for incidents is set automatically
PRB34029 loop by activating of workflow host in appfabric if too many workflows to be activated
PRB34045 UUX: Set Audience - only max. 22 objects can be assigned at once in 9.1.2
PRB34063 UUX - Formatting of parameter in the email designer leads to display error if you exclude to format the braces/parenthesis
PRB34075 Role from SLA ist not pulled when the current activity role is not equal category or old SLA
PRB34079 UUX: Object can be created without filling required fields
PRB34091 Control Descriptor "Message" used in Previews is not displayed
PRB34104 UUX - Grid -The scroll bar does not change it's position when user goes to another page
PRB34119 UUX: "Ensure Unique" of textbox triggers in Edit Form
PRB34125 UUX - Navigation Itme - Error message when searching for parent
PRB34129 Export of data lists - Not all columns are exported while using "Export all" function
PRB34135 Service Layer Configuration -> SQL Authentication -> error message accours: wrong password (for example sa)
PRB34137 Under certain circumstances -> approval tasks/workflow are sporadically not created
PRB34146 UUX - Time tracked in team report is not correct and differs from time tracked in personal report and in incident for current user
PRB34152 Airwatch-Connector limited by 250 Software-Inventory Entry’s per Mobile Device (Mac Notebooks/Desktops)
PRB34153 UUX - Importprotocol is localized simultaneously English and German languages
PRB34164 UUX: Layout Designer - Wrong German Translation for Objectlink
PRB34167 Email Robot stops working and does not process with other mailboxes if an error in an email or mailbox occurs
PRB34188 UUX: Approval shows "automatically approved" if no Portal Progress (visuazlisation steps) are set
PRB34207 UUX: Assigning/ordering services with Requiret Services - dependencies are treated differently, SSP vs. Service Catalog
PRB34226 UUX - Missing function after customizing a licenses default page
PRB34236 UUX: Edit/ Delete button disappears in Multi Fragment Grid after disable and enable it / full height
PRB34244 Displaying action Delete in workflow preview even if the workflow cannot be deleted
PRB34246 No possibility to delete a workflow without checking the checkbox
PRB34269 UUX: Filter Expression in Dataset View 'Address Book' causes errors on saving Service Desk global system settings
PRB34279 PRB34279 – Compliance Rule Mail-> Image is not displayed under certain circumstances (incident-opening-mail with image in description via Lotus Notes)
PRB34291 DC Inventory data provider creates several software entries
PRB34296 Error (500) while Grouping on Serial Number using Not Defined in Assets
PRB34297 Error (400) while Grouping on Serial Number using a number that contains a string in Assets
PRB34299 Not possible to copy a Dataset View
PRB34303 LCM: Compliance Reconciliation Workflow can run into SQL timeouts due to large data amounts
PRB34305 UUX - The duty roster, vacation, sick and absence days import terminates with the error message SVMTaskAssignmentClassBase does not contain attribute RelatedSVMTaskAssignmentClassBase!
PRB34325 Compliance Role created link to an activity just does not work in Firefox, landing page instead of the activity object is opened (in other browsers the link is working).
PRB34329 UUX: Report "Trend Analysis" does not filter by selected Software Product
PRB34330 Compliance rule with action "data change", with + as starting value character, crash hostcommon service
PRB34331 UUX - New customer created Compliance Rule are not defined with UD_ or CUST_ Prefix
PRB34334 SearchFilter-Expression -Unhelpful error message for syntax errors
PRB34342 The sorting of a column is broken after switching from other application
PRB34365 UUX - Big imports (>200000) cause SQL timeout despite increased GDIE TimeOut - then all scheduled imports stop working
PRB34370 Relation between Pickups is not possilbe --> Internal Server Error Message
PRB34376 MT- Wrong translation in error message
PRB34378 UUX: After update to version 9.1.3 - custom dataprovider configuration cant be changed / saved
PRB34387 UUX (German UI) - Administration - naming of "Bitte stellen sie sicher das die Workflow Engine den Workflow asynchron startet" in system diagnostics incorrect
PRB34389 Contracts do not change to "Expired" state after reaching cancellation effective date
PRB34399 Type-ID is not correctly set in E-Mail Descriptor
PRB34404 Workflow Studio and Tracking could not be started from SPS Console after upgrade to version 10.0.0.2934
PRB34405 UUX - E-Mail Descriptor - Layout Designer – Missing German translation for the “Insert/edit media” button
PRB34408 UUX Senderaddress can not be customized in mail descriptor
PRB34409 Amount of exported rows in grid is limited to about 65000 items in UUX
PRB34418 Group by column: FilterAttribut does not apply
PRB34419 SPSSerialNumberClassBase.Key is limited to only 100 characters
PRB34421 UUX: Global Search in Application does not show results
PRB34428 Empirum Connector does not match Fingerprints by Detection Type
PRB34432 Attachment Cleaner Job is not working correctly
PRB34436 UUX - Calendar view in UUX without all-day entries
PRB34439 Matrix42 Service Store Setup - Help / Setup Instruction Link is not working
PRB34441 Empirum connector with custom matchings runs into "i2.LastScanDate" could not be bound error message
PRB34444 Text formatting in service description is not displayed in SSP
PRB34449 E-Mail Descriptor - no image added to the body is displayed in sent e-mail
PRB34450 Bookings are not relocated to a new cost center after deletion of the old one
PRB34473 MailRobot -> HostCommon.exe service crashes when a mail with special characters is received
PRB34480 Reconciliation WF stops working if there are a lot of suites and/or downgrades
PRB34495 UUX - Error with orders with several bookings - No more bookings can be approved
PRB34509 UUX: New feature "Select all" in grids takes very long time and freezes browser if many items are present in grid
PRB34519 Text format in mail body is different from signature even when set equal in settings
PRB34534 After re-running of Silverback Data Provider, existing sotck items on mobile phone disappears
PRB34542 Not possible to export more than 350000 items using Export All in Legacy UI
PRB34546 Subscription Licenses are not set to expired after reaching the expiration date

Version 10.0 

Hotfix 10.0.0.2982 (26.01.2021) 

Problem Description
PRB34789 The "Library" action on the software product is not accessible

Hotfix 10.0.0.2980 (15.07.2020) 

Problem Description
PRB34740 SAML Login creates endless sql request after STS was refactored through the feature Discontinue Legacy Console
n/a

System metering may count mobile devices twice

Hotfix 10.0.0.2977 (01.07.2020) 

Problem Description

PRB34207

 UUX: Assigning/ordering services with Required Services - dependencies are treated differently, SSP vs. Service Catalog

PRB34665

LIS - Number of installations is inconsistent

PRB34646

As a result of reconciliation WF run LRQ can be consolidated and entitled at the same time.

Hotfix 10.0.0.2973 (12.06.2020)

Problem Description
PRB34624 UUX gets unavailable for all users, after failed License check
PRB34254

UUX - Quotation marks are not displayed using HTML literal control

PRB34178 UUX - Localizable values which contains quotation marks (double quotes) used in text / html literal control cause damage of dialog
PRB34605 SCCM - Object reference not set to an instance of an object. at lambda_method
PRB34589 UUX Mail Deskriptor - 'Confirm creation of new Order to Requestor' bookings sometimes can be unavailable from EmailEngine -> Mails without booking information
PRB34505

'Group Member Entry' - ambiguous match error on Ad import after using Provisioning WF "Assign AD group"

PRB34597

For Software Products the status 0 is not treated like status NULL

PRB34556 Search field becomes inactive after a very short period of time

Hotfix 10.0.0.2965 (14.05.2020)

Problem Description
PRB33480 Number of services in report "Cost Center Accounting" (area "Service Catalog") 
PRB34146 UUX - Time tracked in team report is not correct and differs from time tracked in personal report and in incident for current user 
PRB34509 UUX: New feature "Select all" in grids takes very long time and freezes browser if many items are present in grid 
PRB34534 After re-running of Silverback Data Provider, existing stock items on mobile phone disappear
PRB34546 Subscription Licenses are not set to expired after reaching the expiration date

Hotfix 10.0.0.2959 (06.05.2020)

Problem Description
PRB34279 Compliance Rule Mail-> Image is not displayed under certain circumstances (incident-opening-mail with image in description via Lotus Notes)
PRB34450 Bookings are not relocated to a new cost center after deletion of the old one
PRB33977 UUX: In "CC" and "BCC" fields of Send E-Mail Wizard all Persons are choosable, inactive and deleted too

Hotfix 10.0.0.2957 (29.04.2020)

Problem Description
PRB34495 UUX - Error with orders with several bookings - No more bookings can be approved
PRB34421 UUX - Global Search in Application does not show results
PRB34365 UUX - Big imports (>200000) cause SQL timeout despite increased GDIE TimeOut - then all scheduled imports stop working
n/a

Reconciliation WF does not work with Remote DataGateway if there is no Data Provider with this DataGateway host

Hotfix 10.0.0.2950 (16.04.2020)

Problem Description
PRB34303

LCM: Compliance Reconciliation Workflow can run into SQL timeouts due to large data amounts

PRB34329

UUX: Report "Trend Analysis" does not filter by selected Software Product

PRB34389

Contracts do not change to "Expired" state after reaching cancellation effective date

PRB34408

UUX Senderaddress can not be customized in mail descriptor

PRB34409

Amount of exported rows in grid is limited to about 65000 items in UUX

PRB34480

Reconciliation WF stops working if there are a lot of suites and/or downgrades

Hotfix 10.0.0.2944 (04.04.2020)

Problem Description
PRB34291

PRB34291: DC Inventory data provider creates several software entries

PRB34404

Workflow Studio and Tracking could not be started from SPS Console after upgrade to version 10.0.0.2934

PRB34378

UUX: After update to version 9.1.3 - custom dataprovider configuration cant be changed / saved

PRB34236

UUX: Edit/ Delete button disappears in Multi Fragment Grid after disable and enable it / full height

PRB34441

Empirum connector with custom matchings runs into "i2.LastScanDate" could not be bound error message

Hotfix 10.0.0.2939 (19.03.2020)

Problem Description
PRB33688 UUX: Mix of language (some labels are in English) in UUX using German language
n/a Duty Roster Dashboard: localization is missed for the "Team(s) Load For Next 7 Days" chart. 

General Availability 10.0.0.2934 (06.03.2020)

Problem Description
PRB34282 Add Serial Number to SCCM_EM System.xml result set to provide an easier way to configure custom matching in sccm import
PRB34281 Compliance Reconciliation workflow fails on remote Data Gateways: ''UnpackPackageActivity'' activity failed to find package file on C:\Users\m42service\AppData\Local\Temp\
PRB34261 SCCM provider fails in case of multiple enabled configurations
PRB34227 UUX - Data Grids loading - the amount of data loaded partly and then the style is applied
PRB34221 Datacenter Inventory doesn't import installed software [Fix in Appliance]
PRB34201  UUX - Themes - Default colors are not applied for Journal - Comments, Attachments - Drop here
PRB34191 Purchase Contract Items are immediately set to "Expired" after saving
PRB34189 Wrong translation in Lizenzen > Softwareprodukt
PRB34170 Adaptation of the error message in Provisioning - "Failed to get task status. Code:0; Reason:No data found for task id 3f6c12aa-2316-4b4a-a269-15b6fe73625a"
PRB34164  UUX -  Layout Designer - Wrong German Translation for Objectlink
PRB34156 Empirum connector terminates with the error "Import failed with message: Error converting the varchar value "true" to the int-data type"
PRB34150 HyperV Inventory - Virtual maschine found localhost
PRB34147 Import definition "AD Import Persons (Insert Only)" fails with "An Item with the same key has already been added" after installation of HF 9.1.3.2818
PRB34141 Empirum Connector imports all Computers although "Permit creating new computer objects if they are already inventoried" is unchecked
PRB34135  Service Layer Configuration -> SQL Authentication -> error message accours wrong password (for example sa)
PRB34133  UUX -  Archived Tickets/ Incidents/ Service Requests can not be edited
PRB34123 Engine Activation for Engine "Generic Connector" cannot start Configurations
PRB34120 UUX - In Contract Item, in the pickup the change Status inactive should be draft
PRB34113 UUX: Missing German Translation of the field "Inches" in Monitors
PRB34112  Incorrect number of cores for assets
PRB34111 Contract Cancellation never becomes effective
PRB34110 UUX - Quick import with SQL Query for Excel query is not possible, because square brackets are not allowed
PRB34107 Bad Translation of the Property "Watchable" in Layout Designer
PRB34103 UUX - User Profile - No e-mail is displayed in user's profile when the page is open in Microsoft Edge.
PRB34102 UUX: Asset Dashboards for "Endpoint Devices" are translated as "Mobile Devices" in all other language localisations
PRB34094 Collateral License Requirements are sporadically not created
PRB34093  Auto-approve forces provisioning of declined Orders
PRB34090  UUX -  Wrong Translation for Condition of CoRu
PRB34087  UUX -  Wrong Translation (character encoding) in CoRu conditions
PRB34085 Inventory of VMWare vCenter may create duplicates based on non-uniqueness of vmID
PRB34082 SCCM Data Provider may run into timeouts on collecting AUT data
PRB34081  UUX -  Wrong translation for removing customizations
PRB34080  UUX -  No translation in "View Plan"
PRB34076 The system calculates the values for "Notice Deadline" and "Cancellation Effenctive On" wrong, in case of wrong entry
PRB34073 UserProfile is not optimized for the multithreading environment
PRB34066 UUX -  Global Search - Areas to search can be edited without effect
PRB34062 SSP - User can see blocked and retired catalogs
PRB34061  UUX - Standard CoRu are not adjusted for the Type Ticket (Service Requests) Extended
PRB34059  Change Approval - Enter substitution (user) in profile not works
PRB34058  UUX -  Design changes Color of the action buttons not change
PRB34054  UUX -  Two services with the same requirements can not be ordered
PRB34051  UUX - Ticket is created by EMail-Robot for deactivated (Deleted) user
PRB34049  List view always switches to the first page
PRB34042  ResolutionFailedException in Addon Workflow Starter in V.9.1.2
PRB34041  UUX -  AD Data Provider settings show passwords in clear text using browser dev tools
PRB34038 UUX: In Complex Systems the Object Relations Grid to Tasks allows adding other Activity types, which are then not displayed
PRB34037  AirWatch Web API for Dataprovider has been changed by manufacturer, adaptation for Service Store is required
PRB34036 Empirum SDK GetGroupPackages Activity should have type string and value of possible package types
PRB34035  Service Desk - Tickets and Service Request - Descirption in List mode are not displayed
PRB34031  UUX - Dialog Views misses if edit Service/Person/Account/AD-Group after using "Open in new window"
PRB34029  loop by activating of workflow host in appfabric if too many workflows to be activated
PRB34020  UUX - CoRu cannot be stored if description exceeds maximum length
PRB34012  UUX Service Catalog - Ranking of catalogs could not be changed
PRB33996  UUX - Portal Add to Cart Button in Tile does not load the required Services
PRB33992  UUX - Error in the calendar function for all-day events
PRB33990  UUX- Multi-Relation Grid allows changing values, when "Readonly-Form" is enabled
PRB33987  Approval Workflow instance will not start at Automatic Approval
PRB33981  UUX - Printout of TSK - PRB tickets empty page only
PRB33972  Engine Activation may start to early
PRB33970  UUX -  Reopen action is visible in Self Service Portal even if "Do not allow users to re-open closed tickets" is set
PRB33968  Silverback Data Provider duplicates SIM Cards
PRB33956  UUX -  Solution text of automatically closed Incidents due to expiration response time is always English
PRB33947  UUX -  SqlNullValueException error on opening dialogs in UUX
PRB33937  Time Tracking  Time Tracking records contains ui glitches when screen resolution is small
PRB33924  UUX -  Display Error Priority Quickcalls
PRB33910  UUX -  Email Descriptor - choosen font size is not equal to fontsize in the outgoing mail
PRB33898  UUX - Email descriptor displays bool fields with 1 or 0.
PRB33897  UUX - Email descriptor function "Send email" does not work in IE. Feedback required.
PRB33896  UUX -  Pickup column filters outgoing from dashboard lists are not applied
PRB33890  UUX - Portal - Asset Data transfer when opening a new request via "My Hardware"
PRB33887  UUX - Not Possible to define Font for Email Literals
PRB33884  UUX - Using the action "TakeOver" on a task, the responsible is wrongly set back to the template value
PRB33883  UUX - Order Quantity is not correct, if you book a bundle of service 2x
PRB33878  UUX -  Default sender address is applied on sending mails out of tickets
PRB33861 For Licenses within an Upgrade Chain the Validity Period is ignored if Quantity is unlimited
PRB33855  UUX -  Error "You must not add a non-customizable Data Definition to a CI" on Creating a Generic Connector
PRB33844  UUX - Each Person (everyone) can create via the Self Service Portal
PRB33815  Regular workflow failures at AD Imports caused by database deadlocks
PRB33804  UUX -  "None" is displayed besides bookings in summery of action "unassign service"
PRB33799  UUX - Task / Problem - Does not accept the default values from category
PRB33791  UUX -  File attachment interpreted incorrectly (application/vnd.ms-excel)
PRB33722 Windows Inventory - GetHostAddresses Method returns sometimes nulls
PRB33706  Tracking Working Time entries in future are allowed
PRB33699 UUX - Contract Item with status cancelled cannot be reset to active (signed).
PRB33692  UUX - Attachment in KB articles ismissing
PRB33646  UUX - In the table SPSCommonPickupStateGroup the value 23 is missing
PRB33629  UUX - E-Mail Designer (Body) - Attribute of type Decimal cannot be formatted
PRB33617  UUX - Display error in PICKUP List Object state
PRB33616  UUX - Setting minimum height does not work for Objects Grid
PRB33611  UUX -  Irritating error message in German language on exporting all objects if limit is exceeded
PRB33572 UUX - In contract Item, in the Billing Tab the currency were shown in EUR, instead of the selected currency
PRB33563  UUX -  New created category is visible in category tree only after a few minutes after it's creation
PRB33519  Blurry display of Object pickers with custom validation
PRB33509  UUX - Not possible to use customized prefix "_"
PRB33506  UUX - Automatic closing of the Service Requets not possible
PRB33499  UUX - UUX -  List of selected items in multifragment grid overlaps with grid
PRB33498  UUX - Issue with Configuration Form in Grid view
PRB33495  UUX - Edge Browser in Theme colour pickers are black
PRB33482  Results are not displayed at the bottom as in other areas
PRB33476  UUX - The favicon is not displayed / loaded in the login window.
PRB33472  Compliance rules error when triggering on journal entries (UUX)
PRB33463  UUX -> problem with special characters in application window title (example &,... character)
PRB33462  UUX -  Themes - Pallete colors (chart colors) are not applied for Non Admin Users
PRB33444  UUX -  SolutionBuilder - Control TIMELINE does not react on max. height
PRB33401  UUX -> Self Service Portal (Service Catalog) -> Disable order rating -> Rating graphics are still displayed in Service tiles or Shopping Cart Wizard
PRB33263  TextBox with option "E-Mail" is active when incorrect e-mail format
PRB33249  UUX -  Font size is resetted to 10pt in text editor if text is marked and text color is changed
PRB33229  Bug in "Tickets by month list" report
PRB33208  UUX -  On addin Child Units for Locations, sorting of available childs doesn't work
PRB33195 Task creation entry missing in Journal from manually created Tasks
PRB33190  UUX - State Groups in Compliance Rules are shown only as numbers and not as display strings / names
PRB33179  UUX -  Objects Links Literal can not be aligned to TOP (Processes in Booking Preview)
PRB33164  UUX -  Top alingment for objects literl does not work
PRB33159  UUX -  Row and column text color are ignored in stock boolean icon
PRB33153  UUX - User Details in Incident Service desk dialog do not show any data
PRB33129  UUX - Date filtering should be reworked to be more intuitive
PRB33122  UUX -  Form breaks when quotes (") are used in Label Literal.
PRB33056  UUX -  Master Data - Currency sign for Indian Rupee is displayed differently
PRB33033  UUX -  Affected user (not the initiator) can withdraw tickets in UUX Self Service Portal
PRB32988  UUX -  KB Article Dashboard the last 5 and TOP 5 KB articles are not sorted properly
PRB32987  UUX - No import sequence selection quick import possible
PRB32974  UUX - Multi selectgion in loockup dialog corrupted when many items selected
PRB32959  SETUP Link to help is broken on step with Issues
PRB32955  UUX - GDIE data preview does not show error reason
PRB32938  UUX - Self Service Portal -Landing - My Orders - Responsible Person field is Empty for approved orders
PRB32903  UUX - Dataquery can be saved when column names are duplicated or objectID is used as string
PRB32795  UUX -  at the first start of UUX, the user receives a yellow error
PRB32703  E-Mail Designer (UUX) - The Format Editor is displayed in Chrome in German but in Firefox in English
PRB32701  UUX - Send Mail Wizard Recipents control has an unnecessary and not working correctly required logic
PRB32697  UUX -  E-Mail Designer when removing an empty line, the whole block disappears under it
PRB31129  UUX -  "Exit Localization Mode" displayed if Localization Mode not active
PRB31053  UUX - Service Catalog app Approvals filtering issue
PRB31041  UUX - Self Service Portal - My Computer - My Services - Error in return dialog
PRB30949  UUX - Unused space in various dilogs/views where grids are used
PRB30811 New Installation - Setup Error by Configuration Analysis Services (TLS1.2)
PRB30744  UUX In Self Service Portal when creating new Incident - All categories are displayed
PRB29914  Initialize-WMAnalysis cmdlet always drops and recreates Warehouse DB

Release Candidate 10.0.0.2916 (20.02.2020)

Problem Description
PRB34261 SCCM provider fails in case of multiple enabled configurations
PRB34221 Datacenter Inventory doesn't import installed software [Fix in Appliance]
PRB34170 Adaptation of the error message in Provisioning - "Failed to get task status. Code:0; Reason:No data found for task id 3f6c12aa-2316-4b4a-a269-15b6fe73625a"
PRB34156 Empirum connector terminates with the error "Import failed with message: Error converting the varchar value "true" to the int-data type"
PRB34150 HyperV Inventory - Virtual maschine found localhost
PRB34141 Empirum Connector imports all Computers although "Permit creating new computer objects if they are already inventoried" is unchecked
PRB34120 UUX - In Contract Item, in the pickup the change Status inactive should be draft
PRB34113 UUX: Missing German Translation of the field "Inches" in Monitors
PRB34112 Incorrect number of cores for assets
PRB34111 Contract Cancellation never becomes effective
PRB34085 Inventory of VMWare vCenter may create duplicates based on non-uniqueness of vmID
PRB34082 SCCM Data Provider may run into timeouts on collecting AUT data
PRB34076 The system calculates the values for "Notice Deadline" and "Cancellation Effenctive On" wrong, in case of wrong entry
PRB33861 For Licenses within an Upgrade Chain the Validity Period is ignored if Quantity is unlimited
PRB33572 UUX - In contract Item, in the Billing Tab the currency were shown in EUR, instead of the selected currency
PRB29914 Initialize-WMAnalysis cmdlet always drops and recreates Warehouse DB

Technical Preview 10.0.0.2846 (09.01.2020)

Problem Description
PRB34102

UUX: Asset Dashboards for "Endpoint Devices" are translated as "Mobile Devices" in all other language localisations

PRB34094 Collateral License Requirements are sporadically not created
PRB34082 SCCM Data Provider may run into timeouts on collecting AUT data
PRB34038 UUX: In Complex Systems the Object Relations Grid to Tasks allows adding other Activity types, which are then not displayed
PRB34036 Empirum SDK GetGroupPackages Activity should have type string and value of possible package types
PRB34013 Is not Possible to add the External Contract
PRB33984 Asset Management is able to Change Ownership of Orgunits, CostCenters and Locations and many more
PRB30811 New Installation - Setup Error by Configuration Analysis Services (TLS1.2)
PRB34041 UUX AD Data Provider settings show passwords in clear text using browser dev tools
PRB33889 System diagnostics displays errors in Classic UI that are not displayed in the UUX.
PRB34090 UUX Wrong Translation for Condition of CoRu
PRB34066 UUX Global Search - Areas to search can be edited without effect
PRB33890 UUX - Portal - Asset Data transfer when opening a new request via "My Hardware"
PRB33981 UUX - Printout of TSK - PRB tickets empty page only
PRB33519 Blurry display of Object pickers with custom validation
PRB33129 UUX - Date filtering should be reworked to be more intuitive
PRB32795 UUX at the first start of UUX, the user receives a yellow error

Version 9.1.x

 List of solved problems for version 9.1.x can be found here.

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