In the Matrix42 Self Service Portal, you can repair defective or broken services. As a result, a new order item of the Repair type is created in the Matrix42 Service Catalog.
The Repair action is available only if the service settings have Repair mode set to "By Service Desk Staff and Self Service".
- Go to the Matrix42 Self Service Portal and click Workplace > My Services in the navigation area.
- If you cannot find the required service, enter a search term into the Search Text field and press <Enter>.
- Click a service to open it in Preview, and then click Repair in the toolbar.
- Check and, if required, change the information.
- Click REPAIR.