Working with Self Service Portal
This section explains the basic principles of your work with the Matrix42 Self Service Portal.
- Scope of Features
- Standard Roles and Permissions
- Working with Self Service Portal
- Accepting Provided Services
- Approving or Declining Orders
- Defining a Delegate
- Managing Change Requests
- Managing Incidents
- Managing Knowledge Base Articles
- Managing Mobile Devices
- Managing Personal Data
- Managing Tickets
- Monitoring Orders
- Ordering Services
- Reordering Existing Orders
- Repairing Services
- Reporting Key Data in Self Service Portal
- Returning Employee's Services
- Returning Services
- Searching Address Book Contacts
- Sorting Services by Relevance in Portal
- Submitting Feedback to Matrix42
- Viewing Announcements
- Workplace
