- Starting with Self Service Portal
- Use cases in Self Service Portal
- Accepting provided services
- Defining a delegate
- Managing change requests
- Managing incidents
- Managing knowledge base articles
- Managing mobile devices
- Managing tickets
- Monitoring orders
- Ordering services
- Ordering services for a group of users
- Reordering existing orders
- Repairing services
- Reporting key data in Self Service Portal
- Returning services
- Searching address book contacts
- Service Approvals: Approving or Declining Orders
- Sorting services by relevance in Portal
- Submitting feedback to Matrix42
- User Profile: managing personal data
- Viewing announcements
- Working with the Workplace area
