Release Notes for Matrix42 Enterprise 12.1 Update 3 (Beta)
About this Release
If you are updating from a previous version, make sure to understand any important or breaking changes, database schema changes and known issues of this release.
Product maintenance for versions 11.0 and 12.0 is affected! Please carefully read information in chapter Product Maintenance.
Functional Changes
For a full list of features and enhancements, visit our Feature List and/or watch the Release Day video to see the updates in action.
Thank you for choosing Matrix42 Enterprise! We're here to support you on your journey to seamless and effective service management.
Updating from previous versions
Important and breaking changes
Please review important or breaking changes that have been made since your currently installed version has been released.
Ideas Implemented
Review the list of implemented ideas that originated from the Idea Portal. These improvements are based on user feedback and may include enhancements relevant to your use cases since your currently installed version.
Solved Problems
Please check solved problems that are relevant to you since your currently installed version has been released.
Known Errors
For any further known errors from previous versions check known errors that are relevant to you since your currently installed version has been released.
Database Schema Changes
Please check database schema changes that have been made since your currently installed version has been released.
Supported Versions
The setup program can be used to update existing installations of product version 8.0.2 or higher.
Please refer to this article for more information about support status of previous product versions.
Dependencies with Add-ons
If you have any add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.
General Information and Resources
Available information and resources about the product:
Technical Information
- System Requirements
- Hardware Sizing Recommendations
- Installation and Configuration Instructions
- Product Download (Matrix42 Marketplace)
Make sure to install latest available version, available on product download page on Matrix42 Marketplace (see above)
Help and Training
- Online Help Software Asset Management
- Online Help Service Management
- Online Help SolutionBuilder
- Training Material (Matrix42 Campus)
- User Forum
Support
If you experience any problems regarding this version, please contact our support team:
Matrix42 Help Desk
Web: https://support.matrix42.com
Mail: helpdesk@matrix42.com
Phone: +49 (69) 667 738 222
General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support
Other Resources
- Product Improvement Community (Matrix42 Idea Portal)
- Guideline for Product Usage incl. Maintenance Status (Matrix42 Website)