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Matrix42 Self-Service Help Center

Release Notes for Software Asset and Service Management 9.1 Update 3 TP1

About this Release

Functional Changes

This release provides a couple of functional changes - new features and improvements - listed here

Highlights:

Software Asset Management

  • Configurable notification on upcoming expiration of subscription license.
  • Support covering unlimited update license with limited base license.
  • Disable License Requirements from assigned Fingerprints.
  • Consider priorities with license downgrades.
  • High-Performance Consolidation of License Requirements.
  • Support Provisioning with SCCM from Hosted SAM.

Service Management

  • Enable skills configuration in User Profile.
  • Skills Management Area.
  • Assign Skills to Workitems.
  • Assign Skills to Users.
  • Assign Skills to Teams.

 

Known Issues

  • 500 error when click action "Create task"
  • Total Count doesnt show value in Grid
  • Tranformation issue(Person and Ticket Preview don't show all information)
  • UEM Mode. Related objects are not merged to computers representing the mobile devices
  • UEM Mode. Checkbox on setings dialog is not in read-only mode
  • License expiration notifications. Migrated maintenance licenses will have empty expiration dates
  • License expiration notifications. Expiration date is missing from the subscription license email
  • License expiration notifications. Subscription license email is sent for evaluation licenses

VMware Inventory 

It's required to use VMware PowerCLI 11.4 with data provider "VMware Inventory" due to issues identified in previous versions  (link to online help).  This applies not only to vmWare Inventory data provider but also to vmWare workflow activities.

Mobile Browser Issue

Due to latest updates on mobile versions of Chrome (73.x) and Safari using iOS 12.1.4 application, buttons might not be visible in dialogs and forms. Firefox 15.0 (13894) might be used on mobile devices until Matrix42 is providing a hotfix to solve the problem.

Desktop versions of the mentioned browsers are not affected.

This issue affects all currently supported versions of Matrix42 Software Asset & Service Management. 

AirWatch 8.0

This information is only relevant when updating from product versions earlier than AirWatch 8.0.

Because of technical restrictions of the AirWatch REST API, SIM cards can currently be identified only by phone number. This can lead to mismatches (wrong assignments) because of ambiguities in approximately 20% of cases. As a temporary workaround, we offer the possibility to switch off mapping of SIM cards directly in the Data Provider settings. This issue requires changes in the AirWatch software. We are currently communicating with responsible owners at AirWatch to have this problem resolved as soon as possible. We want to continue providing full SIM card reconciliation in future product versions. We apologize for any inconveniences. 

Customized LDAP Workflows

Customized LDAP workflow can be broken because of the breaking change in execution contract of the LDAP: Import Groups and LDAP: Membership import definitions. Because of the additional input parameter DomainId to these GDIEs, the ExecuteGDI workflow activity in the customized LDAP workflow does not meet the input contract and fails the workflow execution.

Set up the DomainId parameter for Execute GDI Sequence activities with names GDIE Group and GDIE Membership to solve this issue.

CustomizedLDAPConnector.png

Important Announcements

In one of the next releases "Mobile Device" will be merged into configuration item "Computer". 

As for the standard product, all necessary changes will be made automatically preserving all your data. However, if you have any customizing around "Mobile Device" in your environment, you will need to review and possibly adjust them regarding:

  • Data definitions
  • Import definitions
  • Compliance rules
  • Workflows
  • User Interface
  • Search Queries

New e-mail Engine for standard e-mail Notifications.

New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to the customized and custom Compliance Rules used in pair with the legacy Alerting Engine.

Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.

 The Alerting module will be discontinued in the following schedule:
 

Q3/19 (9.1.2)

Default not-customized Mail Notification uses the new Email Engine

Q1/20

All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback.
Alerting is part of the delivery, but not maintained.

Q3/20

Alerting fully removed from the Product

Learn more on how to adjust Email Descriptors and migrate Compliance Rules to the new Email Engine.

 

Updating from previous versions

Important and Breaking Changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Solved Problems

Please check solved problems that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher. 

Updating from Version 8.1.0.1649

If you are updating from version 8.1.0.1649, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:

  • extensibility.dll
  • update4u.Templates.VS2010.Addin.Workflows.dll
  • update4u.Templates.VS2010.Core.dll

Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.

Expired Maintenance for Version 8.1

Please note that with general availability of version 9.1 the maintenance for “Workspace Management 8.1” (latest update version provided is 8.1.4) has expired. We strongly recommend that systems with this version are updated to a supported product version as soon as possible.

General Information and Resources

Available information and resources about the product:

Technical Information

Make sure to install latest hotfix, available on product download page on Matrix42 Marketplace (see above) 

Support

If you experience any problems regarding this version, please contact our support team:

Matrix42 Help Desk

Web: https://support.matrix42.de/SPS/Portal
Mail:  helpdesk@matrix42.com
Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support

Other Resources