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Matrix42 Self-Service Help Center

MWM Silverback

Configuring Data Provider

For information on required ports, see Ports Used by Connectors and Data Providers.

The MWM Silverback Data Provider is designed for establishing the integration between Matrix42 Software Asset and Service Management and an MDM server (Silverback server).

To configure the MWM Silverback Data Provider:

  1. In Matrix42 Software Asset and Service Management switch to the Administration application and open the Integration > Data Providers search page.
  2. Double-click the MWM Silverback Data Provider to open it. The properties dialog contains the Configurations list where configurations for this provider can be managed.

SilverbackDP.jpg

  1. To add a new configuration for the Data Provider, click + above the Configurations list. The new properties dialog will open.

Filling new configuration data

General

  • Data Gateway: Select the Data Gateway instance that will execute the configuration.
  • Description: Provide additional details about this configuration.
  • Enable Import: Select the checkbox to activate this configuration for import.

ConfigurationSilverback.jpg

Settings

SettingsSilverback.jpg

Server

  • Server, API Key: Provide the URL and API key for the Silverback server. You can find the API key on the Admin page of the Silverback Console, under User Management > System Users > Admin > Edit > Active API Tokens. To create a new API key, specify the user permissions under Create API Token by selecting the corresponding checkboxes, and then click Create.

Enrollment Service

  • Category: Select the default Matrix42 Self Service Portal category to place all services for mobile devices that are newly created during the import from Silverback.
  • Provisioning Workflow: Select the workflow that is used for mobile device enrollment.

Tag Service

  • Import Tag Catalog: Select this checkbox to import the entire Silverback tag catalog. Selection of this checkbox also activates the Tag Category and Tag Provisioning Workflow fields.
  • Tag Category: Select the default Matrix42 Self Service Portal category to place all tag-related services.
  • Tag Provisioning Workflow: Select the workflow that is used for assigning enrolled mobile devices to tags.

Inventory Import Settings

  • Asset State for New Devices: After the import, the selected status will be assigned to mobile devices that are imported for the first time.
  • Asset State for Deleted Devices: After the import, the selected status will be assigned to mobile devices that are deleted from Silverback.
  • Enable automatic assignment of principal user to Device: Select this checkbox for automatic assignment of principal user to Device.
  • Enable automatic assignment of principal user to SIM Card: Select this checkbox for automatic assignment of principal user to SIM Card.

PIN Settings

  • PIN: Provide a security PIN that will be used for some of the Silverback actions.

Click Save or Done to save the configuration.

Testing Configuration

You can run the Test Configuration action to check whether all configured settings are correct. As a result, the additional dialog will display validation results for this configuration.

TestConfiguration.jpg

Attribute Mapping

Below is a list of attributes and data definitions that are included in mapping rules for the MWM Silverback Data Provider import definitions. The article describes attribute mapping for the following CIs:

  • Mobile Device
  • SIM Card
  • Business Partner
  • Stock Keeping Unit
  • Service
  • Silverback Tag Service Form

Mobile Device

Mapping

Staging.MDMDeviceID = Production.RelatedSPSAssetClassMobile.MDMDeviceID OR Staging.UUID = Production.RelatedSPSAssetClassMobile.UUID

Attributes

Name

Source Column

Data Definition

Attribute

Relation Match

Is compromised

CompromisedStatus

SPSAssetClassBase

IsCompromised

 

Name

 

SPSAssetClassBase

Name

 

Model

deviceHardwareTypeName

SPSAssetClassBase

Model

 

Manufacturer

Manufacturer

SPSAssetClassBase

ManufacturerName

 

Serial Number

deviceSerialNumber

SPSAssetClassBase

SerialNumber

 
         

Management Type

 

SPSAssetClassBase

ManagementType

Value (Value)

Principal User

 

SPSAssetClassBase

AssignedUser

[A-SQL] Production.ID

Last Seen Time

LastCheckInTime

SPSAssetClassMobile

Last Seen Time

 

UUID

udid

SPSAssetClassMobile

UUID

 

MDM ID

deviceIdentifier

SPSAssetClassMobile

MDMDeviceID

 

Last Synchronization Date

 

SPSAssetClassMobile

LastSyncDate

 

IMEI

Imei

SPSAssetClassMobile

IMEI

 

Is enrolled

 

SPSAssetClassMobile

IsEnrolled

 

Status

 

SPSCommonClassBase

State

Value (Value)

System Serial Number

DeviceSerialNumber

SPSComputerClassBase

SystemSerialNumber

 

Name

 

SPSComputerClassBase

Name

 

Managed By

 

SPSComputerClassBase

ManagedBy

 

Version

OsVersion

SPSComputerClassOS

Version

 

Name

OsClass

SPSComputerClassOS

Name

 

Detection Type

DeviceId

SPSInventoryClassApplication

DetectionType

 

Installed

 

SPSInventoryClassApplication

Installed

 

Last Import Date

LastSeen

SPSInventoryClassBase

LastImportDate

 

Last Scan Date

LastSeen

SPSInventoryClassBase

LastScanDate

 

SIM Card

Mapping

Staging.SimCardId = Production.RelatedSPSAssetClassSIMCard.SimCardId OR Staging.PhoneNumber = Production.RelatedSPSAssetClassSIMCard.PhoneNumber

Attributes

Name

Source Column

Data Definition

Attribute

Relation Match

Principal User

 

SPSAssetClassBase

AssignedUser

[A-SQL] Production.ID

Management Type

 

SPSAssetClassBase

 

Value (Value)

Device

DeviceId_Value

SPSAssetClassSIMCard

Device

[A-SQL] Production.ID

Phone Number

PhoneNumber

SPSAssetClassSIMCard

PhoneNumber

 

Status

 

SPSCommonClassBase

State

Value (Value)

SIM Card Id

ICCID

SPSAssetClassSIMCard.SimCardId

SimCardId

 

Phone Number

PhoneNumber

SPSAssetClassSIMCard.PhoneNumber

PhoneNumber

 

Business Partner

Mapping

Staging.Name = Production.RelatedSPSSupplierClassBase.Name

Attributes

Name

Source Column

Data Definition

Attribute

Relation Match

Is Manufacturer

 

SPSSupplierClassBase

 

 

Short Name

Manufacturer

SPSSupplierClassBase

Short Name

 

Name

Manufacturer

SPSSupplierClassBase

Name

 

Stock Keeping Unit

Mapping

Staging.Name = Production.RelatedSPSStockKeepingUnitClassBase.Name

Attributes

Name

Source Column

Data Definition

Attribute

Relation Match

Type

 

SPSStockKeepingUnitClassBase

Type

Value (Value)

Assets

DeviceId

SPSStockKeepingUnitClassBase

Assets

[A-SQL]Production.ID

Manufacturer

Manufacturer

SPSStockKeepingUnitClassBase

Manufacturer

[A-SQL]Production.ID

Name

Model

SPSStockKeepingUnitClassBase

Name

 

Model

Model

SPSStockKeepingUnitClassBase

Model

 

Description

Model

SPSStockKeepingUnitClassBase

Description

 

Service

Mapping

Staging.[RelatedST-SPSArticleClassBase].Name = Production.RelatedSPSArticleClassBase.Name

Attributes

Name

Source Column

Data Definition

Attribute

Relation Match

Self Service Description

 

SPSArticleClassBase

SSPDescription

 

Self Service Image Field

LargeIconUri

SPSArticleClassBase

SSPImagePath

 

Service Type

 

SPSArticleClassBase

ServiceType

 

Service Form

Name

SPSArticleClassBase

ServiceForm

[ASQL] Production.T(SVCServiceProvisioningClassBaseMDMEnrollment).DeviceConfigurationGroup.GroupID

Self Service Portal Form

 

SPSArticleClassBase

SSPFormTypeID

 

Repair Mode

 

SPSArticleClassBase

RepairMode

Value (Value)

Uninstallation Mode

 

SPSArticleClassBase

UninstallationMode

Value (Value)

Self Service Name

 

SPSArticleClassBase

SSPName

 

Self Service Icon Path

 

SPSArticleClassBase

SSPIconPath

 

Provisioning Workflow

 

SPSArticleClassBase

ProvisioningProcess

[ASQL] Production.T(PLSLWorkflowComponentClassCommon).Id

Create multiple bookings

 

SPSArticleClassBase

CreateMultipleBookings

 

Categories

 

SPSArticleClassBase

Categories

ObjectID (Object ID)

Prerequisites Asql

 

SPSArticleClassBase

PrerequisitesAsql

 

Allow Multiple Allocation

 

SPSArticleClassBase

AllowIdenticalInstances

Value (Value)

Description

 

SPSArticleClassBase

Description

 

Provisioning Location

 

SPSArticleClassBase

ProvisioningLocation

 

Name

 

SPSArticleClassBase

Name

 

Managed by

 

SPSArticleClassBase

ManagedBy

Value (Value)

Target Type

 

SPSArticleClassBase

TargetType

Value (Value)

Notes

Comments

SPSArticleClassBase

Notes

 

Last Sync Date

 

SPSArticleClassBase

LastSyncDate

 

Silverback Tag Service Form

Mapping

Staging.TagId = Production.RelatedSPSSilverbackTagServiceFormClassBase.TagId

Attributes

Name

Source Column

Data Definition

Attribute

Relation Match

Name of Device Types

DeviceTypes

SPSSilverbackTagServiceFormClassBase

NameDeviceTypes

 

Tag Id

tagId

SPSSilverbackTagServiceFormClassBase

TagId

 

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