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Matrix42 Self-Service Help Center

Solved Problems 11.0.x

 List of solved problems for Software Asset & Service Management 11.0.x including all updates.

Version 11.0.2

Release Candidate 11.0.2.3415 (30.09.2022)

Problem Description
PRB36928 Service Catalog - service cannot be shopped with own Service Form within a bundle / set / group
PRB36179 No service is set in the ticket created via e-mail using quick call template.

Technical Preview 11.0.2.3382 (12.09.2022)

Problem Description
PRB36874 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for
PRB36870 MailRobot processing very slow after update to =11.0.1"
PRB36858 Infrastructure Forensics - CI Federation: Duplicated Computers from multiple CIs with the same Serial"
PRB36849 Email Robot - User is set as Creator instead of Initiator if an Activity is directly assigned to an EQM
PRB36848 Email Robot - Default Role instead of Role of Queue Profile is selected if an Activity is directly assig
PRB36836 Oracle Compliance V2: PaxHeader error prevents import of result files"
PRB36835 When the session token is expired, after relogin no redirection to the last viewed application"
PRB36831 When worker count >1 installed (with Workflow / Mail Engine) causing blocking/deadlocks on dbo.QueueTask
PRB36828 E-Mail Robot - Assinging to EQM Queue does not work"
PRB36795 vmware data provider causes high sql server utilization"
PRB36793 Vulnerability because of Information Disclosure (Application Error Message)"
PRB36766 Vulnerability in OData Library can be exploited for Denial of Service attack"
PRB36760 Tabs Control Descriptor -  ""selected Tab"" Property shows wrong value if a tab is not visible"
PRB36756 Images are displayed rotated automatically in attachments preview"
PRB36741 Issues with Worker that runs unreleased Workflow Versions"
PRB36702 SQLlite files of failed Compliance Reconciliation WF instances are not deleted"
PRB36697 ""Intense usage"" of the Dynamic Tables in Workflows properties leads to an ""XML Document Error"""
PRB36656 Email Robot additional mailbox office365 record no longer works"
PRB36619 KnowledgeBase Artikel sent trough Service Desk ""Send E-mail"" action modifies the KBA formatting."
PRB36539 Dependency Map Control Package changes existing values in SVCServicePickupDependencyType"
PRB36534 Multi-fragment in Service Custom Form changeable and not saving after order is placed"
PRB36473 Solution time is no longer set with frequent alternation of pause and reactivation"
PRB36398 Person with internal domain account kicked out of AD group based role after AD import"
PRB36391 Workspace Management - 10.1.1.3307 Asset Management Server Hostname not updated when imported by VMware
PRB36118 Business partner - web presence shows wrong format in some cases"
PRB36078 HyperV Data Provider does not work if DataGateway is installed directly on the HyperV host"
PRB35998 UUX - Session lifetime not working"
PRB35871 Layout Designer - not all images are shown and can be edited"
PRB35836 Workflow error message - Worker/AppFabric differs and confuces a user"
PRB35818 Error while opening the dialog if specials character ' is used in Pattern"
PRB35267 Caching the list of workspaces causes the problem with finding new workspace by the server"
PRB35110 UUX: Changing anything in an existing “Data Query” and click Save or Done, the fields ""Name"" and ""Dat
PRB34838 Queries in advanced search do not work when run in within a dialog or wizard"
PRB34440 UUX - Tabulated Container: partial view / scaling of the Combo Chart"
PRB34340 UUX: Horizontal scroll bar of Suite object relations table in Software Product dialog only visible after

Version 11.0.1

Release 11.0.1.3376 (09.09.2022)

Problem Description
PRB36849 Email Robot - User is set as Creator instead of Initiator if an Activity is directly assigned to an EQM Queue 
PRB36702 SQLlite files of failed Compliance Reconciliation WF instances are not deleted 
PRB36870 MailRobot processing very slow after update to =11.0.1 
PRB36882 E-Mail Robot: Incorrect DB encryption of Client Secret 
PRB36498 WT: "Projector" translation to French in SKU 
PRB36613 WT - Wrong translation of "Clusters" to French in Assets 
PRB36636  WT - Wrong translation of "Financial Accounting" to French in Contracts 
PRB36874 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for VM

Release 11.0.1.3372 (25.08.2022)

Problem Description
PRB36848: Email Robot - Default Role instead of Role of Queue Profile is selected if an Activity is directly assigned to an EQM Queue
PRB36398: Person with internal domain account kicked out of AD group based role after AD import
PRB36201: Wrong Polish text in application menu
PRB36766: Vulnerability in OData Library can be exploited for Denial of Service attack

Release 11.0.1.3367 (11.08.2022)

Problem Description
PRB36795 Vmware data provider causes high sql server utilization
PRB36162 Error 500 when adding multiple services with service form to the cart
PRB36735 Audience of Parent Search Filter are inherited if it's created by an advanced search
PRB36794 Worker starts not released workflow versions
PRB36473 Solution time is no longer set with frequent alternation of pause and reactivation
PRB36555 WT: translation error when customer wants to close ticket in French interface
PRB36194 WT - "Awaiting Acceptance" is translated as "Genehmigung erwartet", this should be " Annahme erwartet"
PRB36372 Assigning Tickets to EQM Queue by Email Robot can be delayed

Release 11.0.1.3361 (01.08.2022)

Problem Description
PRB36697 "Intense usage" of the Dynamic Tables in Workflows properties leads to an "XML Document Error"
PRB36828 E-Mail Robot - Assigning to EQM Queue does not work

Release 11.0.1.3350 - 3359 (04.07.2022)

Problem Description
PRB36745 Azure AD Data collection forces worker collection into high RAM Usage
PRB36710 Azure AD Import does not import any extensionAttributes
PRB36698 External Worker Installation -> Service Image Path Contains \\  (Security Issue)
PRB36692 Error with Redirect URI / Callback URL on creating Service Connection
PRB36672 Configuration Package: New Control Descriptors are not listed in the Toolbox after installation if no Recycle Web Application (M42Services) option is activated
PRB36670 After update to version 11.0.0.3339: AD Data Provider run (Full Import) stucks in WF activity "Set Active State" for computers
PRB36662 Search in Gridlayout may not work, when the search value is removed by "clear filters" or the x from same row and then the same value is searched again
PRB36653 Workfllows are not started from API when user does not have read permissions for PLSLXamlComponentType
PRB36635 Configuration Package Export fails if there is no servicemanagementplattform certificate
PRB36627 Serverlog.zip contains all existing worker.log files
PRB36616 Solution Builder Text literal does not recognize Static value for a Source
PRB36612 "Show More" button don't appears for Asset application structures contains more than 50 items
PRB36610 migrate duplicated Changes on the same controls / property over several custom entries in DB (for dev systems)
PRB36606 Incorrect translation for "Advanced Search" settings in Data Query Columns
PRB36594 Advanced filter "Starts with" and "Ends with" triggers selectable objects instead of free text input
PRB36592 Very long loading times on switching applications after update to version 11.0.0
PRB36590 Attachments in Email Descriptor do not work for empty Fileguid
PRB36587 Declaration in an Main Workflow of an external Worker  - function is not possible by default
PRB36584 Azure AD import of attribute 'employeeId' does not succeed - imported value is empty
PRB36551 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for VM
PRB36538 Unix DP - Error Message deserializing the object of type Matrix42 because of the "\" in the hostname
PRB36527 Write error under Global Settings
PRB36524 Jumps in license requirements after batch processing
PRB36523 Worker can't fill Decimal and Currency Fields
PRB36519 ComplianceRules are not processed (CREventQueueClassBase blocked) if running a CoRu where no actions are defined
PRB36517 #TCF00528 - Workflow instances fail under the Worfklow Worker, but not on AppFabric
PRB36512 Same color used for Warnings and Calendar
PRB36500 Workflow Studio: Error message when adding a variable placeholder to a text designer, saving and changing it
PRB36465 Dates issues in export file
PRB36443 RelatedObjectsPicker shows displaystring twice if same object is selected in a relatedobjectpicker control in the same page
PRB36414 Required State of Currency Control should differ between 0 and null
PRB36413 Error message in WF-Activity Create Fragment not possible
PRB36410 Executing of "Test Query" in navigation filter adds a new AND condition which leads to error on saving filter - Part 1
PRB36410 Executing of "Test Query" in navigation filter adds a new AND condition which leads to error on saving filter - Part 2
PRB36399 Bar chart inconsistent behavior when legend name and series name both are given a value
PRB36393 Color is not taken for Object Link control's icon in preview
PRB36392 Unified Search Experience: Text always displayed in English
PRB36380 Filter in Data Model resets if an Extra Property is created
PRB36378 Prevent shipping if too many recipients
PRB36363 Error while opening attachemnt from Journal Entry
PRB36361 Solution for Workflow "Empirum SDK"
PRB36347 In WF Studio the 3 dots selector button reacts only after x clicks.
PRB36340 Error "Failed to evaluate Expression parameter 'XXX_ID' runtime value. Input Argument is missing" on using dynamic tables in DescriptionHTML (Create object)
PRB36337 Worker: Visual tracking not possible if an error occurred during runtime (e.g. Deadlock, Order Comment:Undefined...).
PRB36335 HTTP Header Problem after Update - if  HTTP AnswerHeaders in IIS was set manualy (X-Frame-Options, ...)
PRB36333 Error "Data definition XX is not loaded into DbObject or is not a multi fragment!" after Update to 10.1.1 on executing WF with Create Object and Update Object
PRB36323 Positioning of custom dialogpages may different in layout designer and object view
PRB36319 New filter is not correct while building it via "Build search query"
PRB36314 Not possible to change the position of default tabs of Edit Dialog for the second time.
PRB36300 Incorrect handling of saved queries from a relation grid
PRB36294 Charts don't take changes of legend field name
PRB36258 some controls became missing as they used system container (not custom one) that became deleted in the newer version
PRB36240 Enterprise Manager Inventory Data Provider may import incorrect last logon account
PRB36227 Expiration Reminder Compliance Rules send daily Reminders after they are edited.
PRB36098 AUT data not updated in ESM
PRB36084 Licenses -> Technical Inventory -> Application Usage -> Different Navitems with Identical Datasetview
PRB36074 Long type can't deal with values bigger than the max int32.
PRB36063 Lis update and afterwards fingerprint matching causes slow processing, high load on the DB
PRB36059 Mobile devices still use the outdated CI "Mobile Device" in SKU, adjustment required in report
PRB36029 Group by - the item will not be displayed when column contains square brackets  "[" and/or "]" or %-sign
PRB36028 Import GDIE .csv with " (double quotes) - information is missing
PRB36017 Extra Property has no validation for field name format
PRB35988 Approval workflow crashes as worker instance when push notification is set in approval activity
PRB35939 History does not track details when action 'add Incident' is used (mode = service request)
PRB35840 Custom Software Products lose their "Custom" status after running action "Apply LIS Template" with option "Don't assign LIS template to current software product"
PRB35772 Airwatch connector - main users are removed from assets
PRB35691 Extra Property based on object reference shows wrong reference property after saving
PRB35641 Contract item status change - reversed
PRB35370 Silverback connector does not change asset status
PRB35342 Quicklink type "Call Service" does not executed when including a wizard as Extra Wizard
PRB35321 Buttons in wizards are cut if the window is minimized
PRB35109 GDI Parameter not available in UUX
PRB34786 Not possible to select 4th or higher nesting level while creating a navigation item.
PRB34725 UUX - The Cell Phone or Mobile device is not selectable in the SKU under Computer
PRB34346 Report unused software products are faulty - contains also the discarded and scrapped computers
PRB34298 UUX - Currency field calculation breaks the currency format, where the value is displayed with more than two values after the comma
PRB34267 No icon is displayed for Related Objects Link in Preview
PRB34108 UUX: Create a new Dialog: after returning from the layout desigh the dialog box is not closed (info saved) when click on the DONE button
PRB33978 UUX - Recalculate Actions makes all actions invisible when it is not configured
PRB33678 UUX - Grouping in Grid Breaks if the grouped columns contains [ ] in the values

VERSION 11.0.0

Release 11.0.0.3367 (08.07.2022)

Problem Description
PRB36670  After update to version 11.0.0.3339: AD Data Provider run (Full Import) stucks in WF activity "Set Active State" for computers
PRB36710 Azure AD Import does not import any extensionAttributes

Release 11.0.0.3358 (06.06.2022)

Problem Description
PRB36618 Implementation of a Search Activity Function 
PRB36413 Error message in WF-Activity Create Fragment not possible 
PRB36524 Jumps in license requirements after batch processing
n/a New E-mail Robot does not allow customization 

Release 11.0.0.3350 (25.05.2022)

Problem Description
PRB36465 Dates issues in export file 
PRB34231 UUX - Engine Activations - Run next day after installed Schedules 
n/a Relation property change does not trigger dependent calc-field recalculation 

Release 11.0.0.3347 (10.05.2022)

Problem Description
PRB36590 Attachments in Email Descriptor do not work for empty Fileguid 
PRB36587 Declaration in an Main Workflow of an external Worker  - function is not possible by default 
PRB36372* Assigning Tickets to EQM Queue by Email Robot can be delayed

* Problem was re-opened

Release 11.0.0.3343 (21.04.2022)

Problem Description
PRB36179 No service is set in the ticket created via e-mail using quick call template 
PRB36592 Very long loading times on switching applications after update to version 11.0.0
PRB34231 UUX - Engine Activations - Run next day after installed Schedules
PRB35109  GDI Parameter not available in UUX

Release 11.0.0.3339 (07.04.2022)

Problem Description
PRB36551 Inventory of Citrix XenServer Data Provider does not find host relation if no Home Server is defined for VM
PRB36552 E-Mail robot: XPathException XXXX has invalid token on processing mails with attachments containing an apostrophe in the name
PRB35370 Silverback connector does not change asset status 
PRB36549 Silverback Connector: An item with the same key has already been added 
PRB36280 LIS Update not possible with "EnterpriseServiceManagementSubscription" License Keys

Release 11.0.0.3333 (28.03.2022)

Problem Description
PRB36500 Workflow Studio: Error message when adding a variable placeholder to a text designer, saving and changing it
PRB36240 Enterprise Manager Inventory Data Provider may import incorrect last logon account
PRB36485  SSP - ' Sort by ' setting is reset for ReturnBookings

Release 11.0.0.3331 (General Availability)

Problem Description
PRB36479 After update to 11.0.0.3324 action "Send E-Mail" end in error "Class SPSGlobalConfigurationClassServiceDesk does not contain attribute SendEmailRecipientsSplitting!"
PRB36378 Prevent shipping if too many recipients
PRB36372 Assigning Tickets to EQM Queue by Email Robot can be delayed
PRB36361 Solution for Workflow "Empirum SDK"
PRB36327 Airwatch Data Provider sets status of already existing computers to "Active", even if they have been manually set to another status
PRB36316 Selected service name is not displayed at the top of the service form if You use a bundle with several optional services
PRB36315 The Send E-Mail action does not take the user's preferred e-mail language into count.
PRB36310 TypeError:  e.getGlobalSearchParameters is not a function while using Prominent Search control on Home Navigation Item In SSP
PRB36308 No notificiation sent on assignement of an Activity to Queue
PRB36297 Order cancelled by requestor shows as 'Rejected' by approver
PRB36241 Ticket after transformation from email - link incorrect
PRB36034 Attachments:  Uploading image to the SKU / Service / Person works incorrectly
PRB35991 Closing a ticket sends all attachments attached to the ticket to the Users
PRB35840 Custom Software Products lose their "Custom" status after running action "Apply LIS Template" with option "Don't assign LIS template to current software product"

Release 11.0.0.3326 (Release Candidate 2)

Problem Description
PRB36315 The Send E-Mail action does not take the user's preferred e-mail language into count

Technical Preview 11.0.0.3316 (03.12.2021)

Problem Description
PRB34709 UUX - The default value-added tax is not directly displayed for the contract items
PRB34935 Сreate task action - the subject and description are overwritten after a template is assigned
PRB35113 UUX - Copy of computer preview contains faulty localisation
PRB35472 Hyper-V Data Provider Error
PRB35481 Subscription Licenses do not become valid when subscription period begins
PRB35598 Status of Inventory Configurations stays active although the import is completed
PRB35850 MyWorkspace SaaS Data Provider does not create License Requirements for Adobe
PRB35894 "Manage principal User" action - UUX does not have the same functionality as in the Classic UI
PRB35946 Automatic License Model Change on Downgrade does not work, if individual License Inventory Record has fewer usage rights than a single License Requirement
PRB35960 Enterprise Queue Management - Transform Wizard always shows all category
PRB36034 Attachments - Uploading image to the SKU / Service / Person works incorrectly
PRB36139 Error when forwarding 200 tickets
PRB36144 Dataprovider Datacenter & Oracle (nova addon) do not correctly update table csystem
PRB36153 ProcessDemands Workflow fails
PRB36165 Direct entitlement of virtual License Requirements does not work in 10.0.4 with Compliance Reconciliation WF
PRB36173 Assign Service action - Service summary not shown if catalog restriction is disabled
PRB36215 ApprovalWatcher.StartApprovalWorflow OrderType fails
PRB36260 E-Mail attachments are not imported by the E-Mail Robot due to the missing "content-disposition" header
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