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Release Notes for Software Asset and Service Management 10.0 Update 1

About this Release

Known Issues - Final Version

  1. Some few strings are missing localization (displayed in English) - Release Candidate 3

  1. Enterprise Queue Management - Link to related objects shows Queue Items (273085)
  2. Enterprise Queue Management - Responsible Role from Profile not applied to activity (273088)
  3. License Requirement Rule must not change license model previously set by user (268337) - Release Candidate 2

  1. System Diagnostic failure after update from 913 (269234)
  2. Broke compliance rules - Contract cancellation opportunity, Contract expiration notice (267923)
  3. Enterprise Queue Management - Defining profile on creating activity not possible (268291)
  4. Enterprise Queue Management - Search problem, change, search incidents (overall Service Desk) does show ticket from queue (268704)
  5. License Requirement Rule must not change license model previously set by user (268337) - Release Candidate 1

  1. Installation of additional Workers is not possible (265408)
  2. Unable to login to legacy portal after update (268354)
  3. Sign out in SASM does not trigger sign out in AAD (268161)
  4. Data Providers hang in suspended state after new installation. Worker restart required (268628)
  5. Create Ticket from QuickCall doesn't prefill Service (268222)
  6. Broke compliance rules - Contract cancellation opportunity, Contract expiration notice (267923)
  7. Transform action  doesn't prefill correct SLA (268406)
  8. Enterprise Queue Management - Not possible to define 'Default' Queue without deleting profile (268292)
  9. Enterprise Queue Management - Defining profile on creating activity not possible (268291)
  10. Oracle Database Inventory Data Provider is still available after new installation.
  11. License Requirement Rule must not change license model previously set by user (268337)
  12. Editing License Requirement Rules with Legacy UI is not supported
  13. CORU: "Revert To Origin" doesnt work: object remains in state 2039 (Disabled System By Custom) (268983)
  14. Not possible to register new WF Activity (269033)
  15. System Diagnostic failure after update from 913 (269234)
  16. New Installation with "old" cmdlets template installs the product in the way that login is not always possible (269129)

Functional Changes

This release provides a couple of functional changes - new features and improvements - listed here


Software Asset Management

  • Requirement Rules now support creating new or updating existing license requirements using a specific license model . 
    Also, the selection of consumers can be made using a stored query instead of a reference software product. 

Service Management

  • ITIL4 readiness
    • Migration of Operational Level Agreements (OLA) and Underpinning Contracts (UC) to Service Level Agreements (SLAs)
    • Ticket only mode for new installations (pure Incident function will no longer be available)
    • Schema extension for agile practices
    • CallTracker support for additional look-up attributes
    • Enterprise Queue Management (EQM)

User Experience

Replacing  Data Gateway with Matrix42 Workers

Matrix42 Worker becomes the universal approach for executing asynchronous background tasks in the Digital Workspace Platform. It also can play the role of the data gateway, or in other words, can be installed remotely and carries out the tasks for collecting data for Data Providers (as Matrix42 Data Gateway does).

Q2/2020 (10.0.1) All Data Gateways tasks (except Inventory of Citrix XenServer, Inventory of Microsoft Hyper-V, Inventory of VMware vCenter, LIS - Online Update,  Unix Inventory, Windows Inventory) by default running on present Worker.
Q3/2020 (10.0.2) All Data Gateways tasks assigned to be executed on Worker.

Discontinue Matrix42 Data Gateway service

In case of Data Gateway installed remotely (not on App Server), make sure the Matrix42 Worker installed on the same computer and the relation to Data Gateway is set

If for whatever reason the Data Gateway task is failing on Matrix42 Worker, this task can be hand over back the Matrix42 Data Gateway.  For that, remove the reference to the Data Gateway in the appropriate Worker Dialog.

Secure Token Service as a default mechanism for authentication

The Secure Token Service is the only available option for authentication. STS will be automatically enabled for existing installations. There will be no possibility to deactivate the option.  In addition,  Force SSL option will be set. It means that when someone opens the console or the portal with the HTTP URL, they will be redirected to the HTTPS URL.

New Workflow Engine

New Workflow Engine is replacing the Workflow Engine based on Microsoft AppFabric. For more details please check Workflow Engine. The process of introducing a new Engine and full discontinue of the legacy AppFabric engines includes several steps to guarantee a smooth and reliable transition which excludes the data losses or manual routines.  

 The AppFabic  Workflow Engine will be discontinued in the following schedule:

Q1/2020 (10.0.0)

Final Technical Preview. Migration of the Custom Workflows and Custom Workflow Activities can be started. See, Workflows Migration

Q2/2020 (10.0.1)

Matrix42 Worker Engine can be used productively. AppFabric is the default Workflows Execution Engine. 


Matrix42 Worker Engine is the default Workflow engine. It is possible to selected Workflows to keep using legacy AppFabric Engine.

New e-mail Engine for standard e-mail Notifications.

New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to customized and custom Compliance Rules used in pair with the legacy Alerting Engine.

Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.

 The Alerting module will be discontinued in the following schedule:

Q3/2019 (9.1.2)

Default not-customized Mail Notification uses the new Email Engine


All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback.
Alerting is part of the delivery, but not maintained.


Alerting fully removed from the Product

Learn more on how to adjust Email Descriptors and migrate Compliance Rules to the new Email Engine.

End Of Sales - Classic UI

The Q1/2020 release will be the first in which the classic user interface can no longer be installed. However, to ensure backward compatibility, it can still be used on existing installations. In agreement with our support terms and conditions, the classic user interface will be supported another 18 months after Q1/2020 release day. After that point in time, the according to classic components will be completely removed from upcoming releases.

If you need support or do have any particular questions, please reach out to the Matrix42 product management team.  

Q1/2020 (10.0.0)

End of ‘Classic UI – End of Sale’​  - The classic user interface can no longer be installed. 


Complete shutdown of classic UI. Classic UI will no longer be shipped

Updating from previous versions

Important and Breaking Changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Solved Problems

Please check solved problems that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher. 

Updating from Version

If you are updating from version, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:

  • extensibility.dll
  • update4u.Templates.VS2010.Addin.Workflows.dll
  • update4u.Templates.VS2010.Core.dll

Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.

Expired Maintenance for Version 9.0

Please note that with general availability of version 10.0 the maintenance for “Workspace Management 9.0” (latest update version provided is 9.0.4) has expired.
We strongly recommend that systems with this version are updated to a supported product version as soon as possible.

Dependencies with Add-ons

At least following add-ons must be updated for compatibility reasons:

If you have any other add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.

General Information and Resources

Available information and resources about the product:

Technical Information

Make sure to install latest hotfix, available on product download page on Matrix42 Marketplace (see above) 


If you experience any problems regarding this version, please contact our support team:

Matrix42 Help Desk

Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here:

Other Resources


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