About this Release
This release provides a couple of functional changes - new features and improvements :
Azure Active Directory & Active Directory Data Providers
With 10.0 Update 3, we have changed the matching mechanism for Persons and Accounts to avoid duplicates. When Active Directory and Azure Active Directory are connected with AD Sync, and both Data Providers are activated - the system will create only one Person for both Accounts. Because of that change, custom settings for matching Accounts and Users will be overwritten and needs to be configured again.
It is highly recommended to configure a list of extended attributes in configurations of Active Directory Data Provider and Azure Active Directory Data Provider at the same time when both data providers are in use!
Replacing the Data Gateway Technology
The Data Gateways are being replaced with new technology based on the Matrix42 Worker Technology.
The migration will happen automatically in the background for all Data Gateways except Remote Data Gateways. Remote Data Gateways have to be replaced until they are discontinued.
A free subset of the Matrix42 Worker Technology is made available to all customers with and without the Digital Workspace Platform (DWP) Subscription with the Q3/2021 Release. No additional license certificates have to be installed.
For Customers with the Digital Workspace Platform (DWP) Subscription additional features are available beyond the ones based on the soon-to-be discontinued technology.
|Q2/2020 (10.0.1)||All Data Gateways tasks (except Inventory of Citrix XenServer, Inventory of Microsoft Hyper-V, Inventory of VMware vCenter, LIS - Online Update, Unix Inventory, Windows Inventory) are running by default on the new Technology.|
|Q4/2020 (10.0.2)||All new Data Gateway Tasks are being executed in the background automatically with the new Technology.|
All Customers are being asked to migrate their Remote Data Gateways to the new Technology. A dedicated help article linked in the Release Notes is being provided as a step-by-step guide.
Local Data Gateways are being migrated automatically in the background to the new Technology for all Customers with and without the Digital Workspace Platform (DWP) Subscription. Remote Data Gateways that are not migrated to the new Technology are highlighted in the administrative area, the System Diagnostics, and in the Setup Wizard, but are still supported and will work after the update to 10.1.1.
New installations done with 10.1.1 will fully run on the new technology only.
The Data Gateway Service is being discontinued and no more supported.
The Data Gateway Service will be removed from the product.
All Remote Data Gateways have to be migrated to the new Technology before running an update according to the help article provided with the 10.1.0 Release Notes.
Secure Token Service as a default mechanism for authentication
The Secure Token Service is the only available option for authentication. STS will be automatically enabled for existing installations. There will be no possibility to deactivate the option. In addition, Force SSL option will be set. It means that when someone opens the console or the portal with the HTTP URL, they will be redirected to the HTTPS URL.
New Workflow Engine
Matrix42 introduces a new Workflow Engine to execute the Workflows to replace Microsoft AppFabric. Workflows don't have to be adjusted and the migration will happen automatically in the background. For more details please check Workflow Engine.
Workflow activity "Export to SQL Lite" does NOT support Worker technology but AppFabric. This activity is declared as deprecated and will be removed with next release.
The new Technology is based on the Matrix42 Worker Technology. A free subset of the Matrix42 Worker Technology is automatically be made available to all customers with and without the Digital Workspace Platform (DWP) Subscription with the Q3/2021 Release.
No additional license certificates have to be installed.
For Customers with the Digital Workspace Platform (DWP) Subscription additional features are available beyond the ones based on the soon to be discontinued technology.
(Technical Preview) Migration of the Custom Workflows and Custom Workflow Activities should be started. See the Workflows Migration help article for a step-by-step guide.
The new Workflow Engine can be used for Production Systems for Customers with a Digital Workspace Platform (DWP) Subscription.
|All Workflow Activities provided with the standard Matrix42 products are fully compatible with the Worker Technology.|
The Matrix42 Worker Technology is effectively the standard execution engine for all Workflows.
All Workflows that have compatible Worker Workflow Activities are automatically running on the new Technology for all Customers with and without the Digital Workspace Platform (DWP) Subscription.
Workflows containing incompatible Activities are highlighted in the administrative area, the System Diagnostics, and in the Setup Wizard. Microsoft AppFabric will be still used to execute them as a fallback. See the Workflows Migration help article for a step-by-step guide in case a Workflow is highlighted to you containing Workflow Activities that are not compatible with the new Worker Technology.
For new installations, Microsoft AppFabric is no longer required.
The Workflow Execution Engine based on Microsoft AppFabric is being discontinued and no more supported.
The discontinued Workflow Execution Engine based on Microsoft AppFabric will be removed.
All non-compatible custom Workflow Activities have to be migrated to the Worker Technology before running an update. Workflows containing incompatible Activities are highlighted in the Setup Wizard.
Follow the guide on Workflows Migration to prepare your Matrix42 Systems for the update.
New e-mail Engine for standard e-mail Notifications.
New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to customized and custom Compliance Rules used in pair with the legacy Alerting Engine.
Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.
The Alerting module will be discontinued in the following schedule:
Default not-customized Mail Notification uses the new Email Engine
All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback.
New Email Engine is the only way to send emails.
Alerting component is being discontinued and no more supported.
|Alerting will be fully removed from the product|
End Of Sales - Classic UI
Since product version 10.0.0 the classic user interface can no longer be installed. However, to ensure backward compatibility, it can still be used on existing installations. In agreement with our support terms and conditions, the classic user interface will be supported until December 2022. After that point in time, the components for classic user interface will be completely removed from product releases.
If you need support or do have any particular questions, please reach out to the Matrix42 product management team.
End of ‘Classic UI – End of Sale’ - The classic user interface can no longer be installed.
Classic UI is being discontinued and no more supported.
|Q1/2023 (12.0)||Classic UI will be removed from the product|
Internet Explorer (IE) 11 - End of Support
Please note that the Internet Explorer (IE) 11 desktop application will end support for certain operating systems starting June 15, 2022. Customers are encouraged to move to Microsoft Edge with IE mode, Chrome, Firefox etc.
|Starting June 15, 2022, the IE11 desktop application will no longer be supported.|
Since Enterprise Service Management and Digital Workspace Platform 10.1 changes to the overall handling of dependencies have been applied. In addition to the existing dependency map a new control was implemented which did require changes as well on the old control. To apply all changes please make sure that the new Extension 'Dependency Graph' is installed on your system. The new improved control will allow you to integrate and show dependencies on any CI in your system.
To allow an easier and much more flexible configuration of CI, and later dependency, federation a new data provider is introduced. This new data provider does not make use of the Enterprise Service Bus technology, instead, he is using GDIE and the necessary data provider components in combination with the SDDM API. It can be found in the Matrix42 Extension Gallery.
The Infrastructure Forensics extension will be discontinued latest July 28th, 2022.
End of Life - Address Book
Development on the address book, available as an optional item in the Self Service Portal will no longer be continued. The functionality will be set End of Live and removed from the product based on the below timeline.
No further development on the address book functionality in Self Service Portal (Fixes will be applied until the functionality is removed).
|Q1/2023 (12.0)||All components supporting the Self Service Portal address book will be removed.|
Updating from previous versions
Important and breaking changes
Please review important or breaking changes that have been made since your currently installed version has been released.
|PRB36828*||E-Mail Robot - Assinging to EQM Queue does not work*|
* issue only for 18.104.22.16859 - solution delivered with 22.214.171.12461
Solution to following problems are not yet included in 126.96.36.19959, although they have been delivered for 10.1.1 and 11.0.0. We will provide them as soon as possible for 11.0.1.
|PRB35367||N/M relations to non-archived objects are not visible from Achieved object Preview/Dialog|
|PRB36192||Visibility of Dashboard Widget Control only works with static values|
|PRB36194||WT - "Awaiting Acceptance" is translated as "Genehmigung erwartet", this should be " Annahme erwartet"|
|PRB36201||Wrong Polish text in application menu|
|PRB36321||data export (.xlsx and .csv) does not correspond with columns selected in view options or config in dataset|
|PRB36372||Assigning Tickets to EQM Queue by Email Robot can be delayed|
|PRB36498||WT: "Projector" translation to French in SKU|
|PRB36555||WT: translation error when customer wants to close ticket in French interface|
|PRB36613||WT - Wrong translation of "Clusters" to French in Assets|
|PRB36624||Blue Infobox "User X is also editing Object Y" is not shown, when object edit dialog is not refreshed after|
|PRB36636||WT - Wrong translation of "Financial Accounting" to French in Contracts|
|PRB36688||Server Migration Guide Improvement: Error "Powershellscript failed -Initialize-ASPersistenceSqlDatabase" when migrating "old" system|
|PRB36691||When setting Advanced Search for Cost Centers in Master Data, the dropdown list for adding some conditions|
|PRB36735||Audience of Parent Search Filter are inherited if it's created by an advanced search|
Please check solved problems that are relevant to you since your currently installed version has been released.
Database Schema Changes
Please check database schema changes that have been made since your currently installed version has been released.
The setup program can be used to update existing installations of product version 8.0.2 or higher.
Please refer to this article for more information about support status of previous product versions.
Updating from Version 188.8.131.529
If you are updating from version 184.108.40.2069, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:
Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.
Expired Maintenance for Version 10.0
Please note that with general availability of version 11.0 the maintenance for “Enterprise Service Management 10.0” (latest update version provided is 10.0.4) has expired.
We strongly recommend that systems with this version are updated to a supported product version as soon as possible (Link: overview about supported versions).
Dependencies with Add-ons
At least following add-ons must be updated for compatibility reasons:
If you have any other add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.
Long Term Service Branch (LTSB)
The next LTSB is planned to be Matrix42 Enterprise Service Management and Digital Workspace Platform 11.0.1 with the detailed build version announced earliest 8 weeks (September 22nd, 2022) after general availability of 11.0.1 (July 28th, 2022).
According to the Matrix42 Terms and Conditions below functionality / features will be shipped but, due to their end of life status, no support will be provided (tickets will not be accepted):
|Feature / Functionality||Alternative Feature / Functionality|
|Data Gateway||Matrix42 Worker Technology|
|Microsoft AppFabric - Workflow Execution||Matrix42 Worker Technology|
|Classic User Interface (UI)||Matrix42 Unified User Experience (UUX)|
Microsoft Internet Explorer 11 (IE11) will as well no longer be supported as it was set End of Life by Microsoft June 15th, 2022.
All other functionalities will follow the LTSB support agreements.
General Information and Resources
Available information and resources about the product:
- System Requirements
- Hardware Sizing Recommendations
- Installation and Configuration Instructions
- Product Download (Matrix42 Marketplace)
Make sure to install latest available version, available on product download page on Matrix42 Marketplace (see above)
Help and Training
- Online Help Software Asset Management
- Online Help Service Management
- Online Help SolutionBuilder
- Training Material (Matrix42 Campus)
- User Forum
If you experience any problems regarding this version, please contact our support team:
Matrix42 Help Desk
General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support
- Product Improvement Community (Matrix42 Idea Portal)
- Guideline for Product Usage incl. Maintenance Status (Matrix42 Website)