About this Release
10.0.2.3047 - Final Version
- 287797: In Service Desk, report "Service Level Fulfillment" does not work
- 283012: When setting up a Queue Profile the security role 'Administration' is available in the selection. Due to changes in permissions this might cause issues in system administration.
- 282683: In case Activities are created at global Service Desk the agent notification is being sent to the responsible role including a link to the Activity. If the Activity later gets forwarded to a Queue users which do have access to the original link will still get access to the Activity even though security settings have been applied already.
- Portuguese/Brazilian translation is not complete (new/changed text appears in English)
- PRB35092: UUX: "ITSM Assign Queue Sub-Workflow" workflow terminates with an error running in AppFabric
- PRB35087: EMail Robot does not process mail - A workaround is available, please update our support before the actual update.
Workaround: Replace the existing
[update4u.SPS.MailServers.dll]with the one attached to this article in folders:
\bin, \svc\bin and \Web\binunder Installation folder
This release provides a couple of functional changes - new features and improvements - listed here.
Enterprise Service Management
- Landing pages
New configuration options with "prominent search" and "prominent tiles"
- License Management Background Processing
Full transparency about active processing with live-monitor on dashboard
- Enterprise Queue Management
Improvements with dedicated dashboards, mail-robot support, and default categories
Digital Workspace Platform
- Configuration Packaging
New technology in Matrix42 low-code platform that enables our customers, whether they are Business Users or Professional developers, to develop everything they can imagine and later on easily transfer recording as a Configuration Package to other systems or Matrix42 Marketplace.
- Improved "New Configuration Item" wizard
Building new Applications always starts with defining a Configuration Item, which becomes easy now when using the improved wizard.
- Accessibility Improvements
Now it will be much easier to find the right context-action in UUX for people with disabilities.
- Product Usability
Individual sorting of attachments, logical operators for column-based search filters, easier handling of log files, and many other
Replacing Data Gateway with Matrix42 Workers
Matrix42 Worker becomes the universal approach for executing asynchronous background tasks in the Digital Workspace Platform. It also can play the role of the data gateway, or in other words, can be installed remotely and carries out the tasks for collecting data for Data Providers (as Matrix42 Data Gateway does).
|Q2/2020 (10.0.1)||All Data Gateways tasks (except Inventory of Citrix XenServer, Inventory of Microsoft Hyper-V, Inventory of VMware vCenter, LIS - Online Update, Unix Inventory, Windows Inventory) by default running on present Worker.|
|Q4/2020 (10.0.2)||All Data Gateways tasks assigned to be executed on Worker.|
Discontinue Matrix42 Data Gateway service (together with Classical Console)
In case of Data Gateway installed remotely (not on App Server), make sure the Matrix42 Worker installed on the same computer and the relation to Data Gateway is set
If for whatever reason the Data Gateway task is failing on Matrix42 Worker, this task can be hand over back the Matrix42 Data Gateway. For that, remove the reference to the Data Gateway in the appropriate Worker Dialog.
Secure Token Service as a default mechanism for authentication
The Secure Token Service is the only available option for authentication. STS will be automatically enabled for existing installations. There will be no possibility to deactivate the option. In addition, Force SSL option will be set. It means that when someone opens the console or the portal with the HTTP URL, they will be redirected to the HTTPS URL.
New Workflow Engine
New Workflow Engine is replacing the Workflow Engine based on Microsoft AppFabric. For more details please check Workflow Engine. The process of introducing a new Engine and full discontinue of the legacy AppFabric engines includes several steps to guarantee a smooth and reliable transition which excludes the data losses or manual routines.
The AppFabic Workflow Engine will be discontinued in the following schedule:
Final Technical Preview. Migration of the Custom Workflows and Custom Workflow Activities can be started. See, Workflows Migration
Matrix42 Worker Engine can be used productively. AppFabric is the default Workflows Execution Engine.
Matrix42 Worker Engine is the default Workflow engine. It is possible to selected Workflows to keep using legacy AppFabric Engine.
New e-mail Engine for standard e-mail Notifications.
New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to customized and custom Compliance Rules used in pair with the legacy Alerting Engine.
Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.
The Alerting module will be discontinued in the following schedule:
Default not-customized Mail Notification uses the new Email Engine
All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback.
|Alerting fully removed together with the discontinue of the Legacy (Classical) console.|
End Of Sales - Classic UI
Since product version 10.0.0 the classic user interface can no longer be installed. However, to ensure backward compatibility, it can still be used on existing installations. In agreement with our support terms and conditions, the classic user interface will be supported until September 2021. After that point in time, the components for classic user interface will be completely removed from product releases.
If you need support or do have any particular questions, please reach out to the Matrix42 product management team.
End of ‘Classic UI – End of Sale’ - The classic user interface can no longer be installed.
Complete shutdown of classic UI. Classic UI will no longer be shipped
Updating from previous versions
Important and Breaking Changes
Please review important or breaking changes that have been made since your currently installed version has been released.
Please check solved problems that are relevant to you since your currently installed version has been released.
Database Schema Changes
Please check database schema changes that have been made since your currently installed version has been released.
The setup program can be used to update existing installations of product version 8.0.2 or higher.
Please refer to this article for more information about support status of previous product versions.
Updating from Version 184.108.40.2069
If you are updating from version 220.127.116.119, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:
Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.
Expired Maintenance for Version 9.0
Please note that with general availability of version 10.0 the maintenance for “Workspace Management 9.0” (latest update version provided is 9.0.4) has expired.
We strongly recommend that systems with this version are updated to a supported product version as soon as possible.
Dependencies with Add-ons
At least following add-ons must be updated for compatibility reasons:
If you have any other add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.
General Information and Resources
Available information and resources about the product:
- System Requirements
- Hardware Sizing Recommendations
- Installation and Configuration Instructions
- Product Download (Matrix42 Marketplace)
Make sure to install latest hotfix, available on product download page on Matrix42 Marketplace (see above)
Help and Training
- Online Help Software Asset Management
- Online Help Service Management
- Online Help SolutionBuilder
- Training Material (Matrix42 Campus)
- User Forum
If you experience any problems regarding this version, please contact our support team:
Matrix42 Help Desk
General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support
- Product Improvement Community (Matrix42 Idea Portal)
- Guideline for Product Usage incl. Maintenance Status (Matrix42 Website)