Release Notes for Enterprise Service Management 12.1 Update 1 [Technical Release]

Known issues in 12.1.1.4191 (Technical Release)

1. 488530 [GDIE]Import Definition fails to process float values correctly for Text and Excel data sources

2. 488474: Update of already installed extension may fail with exception

3. 488722: Error may occure during update, because of removed user who still have a shopping card. (Occurred while processing update script '02-121-0166_post_MigrateShoppingCartRecipientToMulti1)

Known issues in 12.1.1.4148:

1. 479284 - Duplicate Statuses in Filters for Dashboards/Reports
   The Status Filter sometimes displays duplicate status entries, creating unnecessary clutter.
2. 479087 - Unclear Widget Filter/Share Status
   Users cannot easily tell if a widget instance has been filtered or shared by someone else, leading to potential misunderstandings.
3. 484917 - Incorrect Error Message When License Certificate is Missing
   When no license certificate is present, the displayed error message is misleading or incorrect, confusing users.
4. 485009 - Corrupted Exports When Clicking Too Quickly
   If you click the "Export/Print/Send" button repeatedly before the report is fully loaded, the exported or sent file may be corrupted.
5. 485281: Shopping cart wizard shows X button in the wrong position
   The X button in the shopping cart wizard appears misaligned, affecting the visual presentation and usability of the wizard.
6. 485332: Widgets are cut when they do not fit on the page, instead of being moved, when Printing
   During printing, widgets are truncated instead of being repositioned, resulting in incomplete printed reports or dashboards.
7. 485874: New Dashboards: Data List contains alignment issues from Mobile devices
8. 486160 Import Wizard Broken
   CI selection is always empty on existing Definitions and also the selection if the second page is simply empty:
9. 486161: Random Appcrashes (maybe because of automatic system diagnosis execution)
10. 481696: Multi-recipient orders: Several orders are missing in the summary page
11. 482332: Service Catalog: Update catalog ranking may fail with 500 error
12. 485648: SSP: Repair/Return Service wizard: mandatory fields broken
13. 485901: Error when using action Search Tickets in Service Desk 
14. 485947: SC: Assign Service: Target is now shown when Allow Multiple Allocation equals to no

Known issues in 12.1.1.4137:

1. 479284 - Duplicate Statuses in Filters for Dashboards/Reports
   The Status Filter sometimes displays duplicate status entries, creating unnecessary clutter.
2. 479087 - Unclear Widget Filter/Share Status
   Users cannot easily tell if a widget instance has been filtered or shared by someone else, leading to potential misunderstandings.
3. 482067 - Export Report Window Unresponsive at High Screen Scaling
   The Export Report window cannot be closed when the screen scaling is set to 125% or higher, affecting usability.
4. 484917 - Incorrect Error Message When License Certificate is Missing
   When no license certificate is present, the displayed error message is misleading or incorrect, confusing users.
5. 485009 - Corrupted Exports When Clicking Too Quickly
   If you click the "Export/Print/Send" button repeatedly before the report is fully loaded, the exported or sent file may be corrupted.
6. 485281: Shopping cart wizard shows X button in the wrong position
   The X button in the shopping cart wizard appears misaligned, affecting the visual presentation and usability of the wizard.
7. 485332: Widgets are cut when they do not fit on the page, instead of being moved, when Printing
   During printing, widgets are truncated instead of being repositioned, resulting in incomplete printed reports or dashboards.
8. 485478: [GDI] Alias not working with ASQL
   ASQL queries fail to recognize aliases, causing issues in Import Definitions.
9. 485515: [GDI] Failure when attempting to edit Import Definition
   Editing import definitions in GDI triggers a failure, preventing users from making necessary changes to their data imports.
10. 485575: Manual Forms Authentication is throwing Login Error when accountname exists in several domains
11. 485481: Update may fail in case tenant can custom relation between User and Role (NMtableRelation-name SchemaRelation-SPSActivityClassBase2SPSUserClassBase0 already exists!)
12. 485874: New Dashboards: Data List contains alignment issues from Mobile devices
13. 486160 Import Wizard Broken
    CI selection is always empty on existing Definitions and also the selection if the second page is simply empty:
14. 486161: Random Appcrashes (maybe because of automatic system diagnosis execution)
15. 481696: Multi-recipient orders: Several orders are missing in the summary page
16. 482332: ServiceCatalog: Update catalog ranking may fail with 500 error
17. 484412: Internal server error in the shopping card after update(when there were items in the shopping card before update)
18. 484435: Service Catalog: No access to preview of Ticket
19. 484754: Error when assigning excluded service twice for one user
20. 485648: SSP: Repair/Return Service wizard: mandatory fields broken
21. 485901: Error when using action Search Tickets in Service Desk 
22. 485947: SC: Assign Service: Target is now shown when Allow Multiple Allocation equals to no

Known issues in 12.1.1.4127 build:

1. 479284 - Duplicate Statuses in Filters for Dashboards/Reports
   The Status Filter sometimes displays duplicate status entries, creating unnecessary clutter.
2. 479087 - Unclear Widget Filter/Share Status
   Users cannot easily tell if a widget instance has been filtered or shared by someone else, leading to potential misunderstandings.
3. 480694 - Dashboard Filters: Search by String and Number Type
   Dashboards currently lack the ability to search within filters by string or number values, limiting usability.
4. 482067 - Export Report Window Unresponsive at High Screen Scaling
   The Export Report window cannot be closed when the screen scaling is set to 125% or higher, affecting usability.
5. 484917 - Incorrect Error Message When License Certificate is Missing
   When no license certificate is present, the displayed error message is misleading or incorrect, confusing users.
6. 484944 - Donut/Pie Chart Values Not Visible on Small Screens
   On smaller screen sizes, the values for Donut or Pie charts may not appear, reducing the chart’s usefulness.
7. 485009 - Corrupted Exports When Clicking Too Quickly
   If you click the "Export/Print/Send" button repeatedly before the report is fully loaded, the exported or sent file may be corrupted.
8. 485185: Widget "Critical Activities" shows error 500
   The "Critical Activities" widget fails to load and displays an error 500, preventing users from accessing critical activity information.
9. 485198: Frontend Widgets cache does not work
   Widgets do not leverage caching effectively, leading to slower load times and unnecessary resource usage.
10. 485278: Send Report by Email fails with exception in specific conditions
    Attempting to send reports by email in certain scenarios results in an exception, making email-based report sharing unreliable. This may happen in case of multiple File Storages in use
11. 485279: It is not possible to change Data Label Format - changes are not applied for Pie/Donut
    Updates to data label formats for Pie and Donut charts are not saved, leaving users unable to customize the display as needed.
12. 485280: Dashboard & Report Filters: Multi-object filters may show confusing results
    Multi-object filters on dashboards and reports occasionally generate inconsistent or unclear results, leading to user confusion.
13. 485281: Shopping cart wizard shows X button in the wrong position
    The X button in the shopping cart wizard appears misaligned, affecting the visual presentation and usability of the wizard.
14. 485332: Widgets are cut when they do not fit on the page, instead of being moved, when Printing
    During printing, widgets are truncated instead of being repositioned, resulting in incomplete printed reports or dashboards.
15. 485478: [GDI] Alias not working with ASQL
    ASQL queries fail to recognize aliases, causing issues in Import Definitions.
16. 485515: [GDI] Failure when attempting to edit Import Definition
    Editing import definitions in GDI triggers a failure, preventing users from making necessary changes to their data imports.
17. 485557: Styles issue with Metric Card for Trends on specific screen resolutions.
    The Metric Card's layout or trend visualization encounters styling problems when viewed on particular screen resolutions.
18. 485575: Manual Forms Authentication is throwing Login Error when accountname exists in several domains
19. 485481: Update may fail in case tenant can custom relation between User and Role (NMtableRelation-name SchemaRelation-SPSActivityClassBase2SPSUserClassBase0 already exists!)
20. 485874: New Dashboards: Data List contains alignment issues from Mobile devices
21. 486160 Import Wizard Broken
    CI selection is always empty on existing Definitions and also the selection if the second page is simply empty:
22. 486161: Random Appcrashes (maybe because of automatic system diagnosis execution)
23. 481696: Multi-recipient orders: Several orders are missing in the summary page
24. 482332: ServiceCatalog: Update catalog ranking may fail with 500 error
25. 484412: Internal server error in the shopping card after update(when there were items in the shopping card before update)
26. 484435: Service Catalog: No access to preview of Ticket
27. 484754: Error when assigning excluded service twice for one user
28. 485648: SSP: Repair/Return Service wizard: mandatory fields broken
29. 485901: Error when using action Search Tickets in Service Desk 
30. 485947: SC: Assign Service: Target is now shown when Allow Multiple Allocation equals to no

Known issues in 12.1.1.4118 build:

1. 485557: Styles issue with Metric Card for Trends on specific screen resolutions.
   The Metric Card's layout or trend visualization encounters styling problems when viewed on particular screen resolutions.
2. 485185: Widget "Critical Activities" shows error 500
   The "Critical Activities" widget fails to load and displays an error 500, preventing users from accessing critical activity information.
3. 485198: Frontend Widgets cache does not work
   Widgets do not leverage caching effectively, leading to slower load times and unnecessary resource usage.
4. 485278: Send Report by Email fails with exception in specific conditions
   Attempting to send reports by email in certain scenarios results in an exception, making email-based report sharing unreliable. This may happen in case of multiple File Storages in use
5. 485279: It is not possible to change Data Label Format - changes are not applied for Pie/Donut
   Updates to data label formats for Pie and Donut charts are not saved, leaving users unable to customize the display as needed.
6. 485280: Dashboard & Report Filters: Multi-object filters may show confusing results
   Multi-object filters on dashboards and reports occasionally generate inconsistent or unclear results, leading to user confusion.
7. 485281: Shopping cart wizard shows X button in the wrong position
   The X button in the shopping cart wizard appears misaligned, affecting the visual presentation and usability of the wizard.
8. 485332: Widgets are cut when they do not fit on the page, instead of being moved, when Printing
   During printing, widgets are truncated instead of being repositioned, resulting in incomplete printed reports or dashboards.
9. 485478: [GDI] Alias not working with ASQL
   ASQL queries fail to recognize aliases, causing issues in Import Definitions.
10. 485515: [GDI] Failure when attempting to edit Import Definition
    Editing import definitions in GDI triggers a failure, preventing users from making necessary changes to their data imports.
11. 485166 - Missing Loading Indicator on Metric and Percentage Cards
    When interacting with Metric Card or Percentage Card widgets, there is no visual indicator to show that data is loading, which may cause confusion.
12. 485009 - Corrupted Exports When Clicking Too Quickly
    If you click the "Export/Print/Send" button repeatedly before the report is fully loaded, the exported or sent file may be corrupted.
13. 485007 - Assignments Missing in Service Management Compliance Export
    The export function for Service Management Compliance reports does not include Assignments, potentially leaving critical data out of the report.
14. 480694 - Dashboard Filters: Search by String and Number Type
    Dashboards currently lack the ability to search within filters by string or number values, limiting usability.
15. 481378 - Widget Instance Placement on Export
    When exporting dashboards or reports, widget instances that don’t fit on the current page are not automatically moved to the next page.
16. 484653 - Limited Configuration for Report Actions
    The "Open Report via Action" feature cannot be configured to open reports other than the Service Levels Compliance report.
17. 479087 - Unclear Widget Filter/Share Status
    Users cannot easily tell if a widget instance has been filtered or shared by someone else, leading to potential misunderstandings.
18. 480329 - Unable to Add Fields to Non-DataSet Widgets
    Widgets not based on a DataSet cannot have new fields added, which restricts customization options.
19. 479735 - Dashboard Filters Do Not Affect Drill-Downs
    Filters configured in the dashboard's filter panel do not impact the drill-down behavior of widget instances.
20. 479284 - Duplicate Statuses in Filters for Dashboards/Reports
    The Status Filter sometimes displays duplicate status entries, creating unnecessary clutter.
21. 484944 - Donut/Pie Chart Values Not Visible on Small Screens
    On smaller screen sizes, the values for Donut or Pie charts may not appear, reducing the chart’s usefulness.
22. 484917 - Incorrect Error Message When License Certificate is Missing
    When no license certificate is present, the displayed error message is misleading or incorrect, confusing users.
23. 482067 - Export Report Window Unresponsive at High Screen Scaling
    The Export Report window cannot be closed when the screen scaling is set to 125% or higher, affecting usability.
24. 481696 - Missing Orders in Multi-Recipient Summary Page
    When placing multi-recipient orders, some orders may not appear in the summary page, causing incomplete order information.
25. 482332 - Service Catalog Ranking Update Fails with Error 500
    Attempts to update catalog rankings in the Service Catalog may fail, resulting in an exception with error code 500.
26. 482356 - Declined Services Not Visible to Second Decision Maker
    When a service is declined, the decision is not displayed for a second decision maker in the Self-Service Portal (SSP).
27. 483684 - Broken Images in Demo Knowledge Base Articles
    Predefined demo Knowledge Base articles may show broken or "not found" images, reducing the quality of the demo experience.
28. 484435 - No Preview Access for Service Tasks
    Users cannot preview tasks associated with services, bookings, or tickets in the Service Catalog.
29. 484754 - Error Assigning Excluded Service Twice to One User
    An error occurs when attempting to assign an excluded service to the same user more than once.
30. 485226 - Preselected Global search categories are not applied
    Users may notice that when they select  search without changing the search category in the Global Search, the system does search in all, instead of preseltected ones
31. 485575: Manual Forms Authentication is throwing Login Error when accountname exists in several domains
32. 485481: Update may fail in case tenant can custom relation between User and Role (NMtableRelation-name SchemaRelation-SPSActivityClassBase2SPSUserClassBase0 already exists!)
33. 485874: New Dashboards: Data List contains alignment issues from Mobile devices
34. 486160 Import Wizard Broken
    CI selection is always empty on existing Definitions and also the selection if the second page is simply empty:
35. 486161: Random Appcrashes (maybe because of automatic system diagnosis execution)
36. 481696: Multi-recipient orders: Several orders are missing in the summary page
37. 482332: ServiceCatalog: Update catalog ranking may fail with 500 error
38. 484412: Internal server error in the shopping card after update(when there were items in the shopping card before update)
39. 484435: Service Catalog: No access to preview of Ticket
40. 484754: Error when assigning excluded service twice for one user
41. 485648: SSP: Repair/Return Service wizard: mandatory fields broken
42. 485901: Error when using action Search Tickets in Service Desk 
43. 485947: SC: Assign Service: Target is now shown when Allow Multiple Allocation equals to no

For any further known errors from previous versions check known errors that are relevant to you since your currently installed version has been released.