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Matrix42 Self-Service Help Center

Creating Email Signatures


Here you can store templates for signatures for all actions where an email should be sent; such signature template can then be selected by using the respective actions (e.g., under Service Desk > Incidents > select the Incident > under Actions, click Send E-mail > Signature).

To Create an E-mail Signature

  1. Start Matrix42 Workspace Management and click the Service Desk workspace.
  2. In the navigation area, click Configurations > E-mail Signatures.
  3. On the toolbar, click +Add E-mail Signature. A properties dialog opens.
  4. Enter detailed information about the email signature.
    • Name: Unique name of the email signature.
    • Enabled: Activate or deactivate the email signature by selecting or deselecting the Enabled checkbox. 
    • Send Email: Specify whether this template can be used for emails.
    • Compliance Rule: Specify whether this template can be used for compliance rules.


  1. Click Done at the bottom to save and close. 


In the action pane, you can access the most important Actions for this email signature with one click.

  • Edit: Open the email signature for editing. 
  • Delete: Delete the email signature. 
  • History: View and export email signature related transactions. 
  • Export: Export the email signature to an .xml file; select the Export N:M Relations checkbox to also export data about related objects with N to M, or many to many, relation. 
  • Set Audience: Restrict access to the email signature; only users and/or user roles selected in the widget are granted access. 


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