Mobile devices that are used in the organization should be managed and monitored. You can import the mobile device information from the Matrix42 Mobile Device Management system automatically by using MWM AirWatch and MWM Silverback data providers. For this, you require the corresponding license certificate.
If the MWM AirWatch or MWM Silverback data provider is not configured or activated, please do it before you start working with Matrix42 Enterprise Service Management.
You can find the information on the MWM AirWatch and MWM Silverback data providers under Integration > Built-In Data Providers.