Access to navigation items
Overview
Refer to the table below for standard access rights to navigation items on a per User Role basis.
Tabulators |
Incident Management |
Ticket Management | Service Request Management |
Problem Management |
Change Management |
Service Desk Management |
Service Level Management |
---|---|---|---|---|---|---|---|
Service Desk > Home |
• | • | - | • | - | • | - |
Service Desk > Announcements |
• |
• | • |
• |
• |
• |
• |
Service Desk > Collaboration |
• |
• | • |
• |
• |
• |
• |
Service Desk > Collaboration > Tasks |
• |
• | • |
• |
• |
• |
• |
Service Desk > Collaboration > Calendar |
• |
• | • |
• |
• |
• |
• |
Service Desk > Collaboration > Notes |
• |
• | • |
• |
• |
• |
• |
Service Desk > Tickets | • | • | - | - | - | • | - |
Service Desk > Incidents |
• |
• | • |
• |
• |
• |
• |
Service Desk > Service Requests | • | - | • | - | - | • | - |
Service Desk > Problems |
• |
• | • |
• |
• |
• |
• |
Service Desk > Changes |
• |
• | • |
• |
• |
• |
• |
Service Desk > Known Errors | • | • | • | • | • | • |
• |
Service Desk > Knowledge Base |
• |
• | • |
• |
• |
• |
• |
Service Desk > Configurations |
• |
• | • |
• |
• |
• |
• |
Service Desk > Configurations > Quick Calls |
• |
• | • |
- |
- |
• |
- |
Service Desk > Configurations > E-mail Signatures |
• | • | • | • | • | • |
• |
Service Desk > Configurations > |
• |
• | • |
• |
• |
• |
• |
Service Desk > Configurations > Task Templates |
• |
• | • |
• |
• |
• |
• |
Service Desk > Configurations > Change Templates |
- |
• | • |
- |
• |
• |
• |
Service Desk > Configurations > Categories |
• |
• | • |
• |
• |
• |
• |
Service Desk > Configurations > Holidays | - | - | - | - | - | • | • |
Service Desk > Configurations > Service Time Profiles | - | - | - | - | - | • | • |
Service Desk > Service Level Management |
• | • | • |
- |
- |
• |
• |
Service Desk > Service Level Management > Service Level Agreements |
• | • | • |
- |
- |
• |
• |
Service Desk > Service Level Management > Operation Level Agreements |
• | • | • |
- |
- |
• |
• |
Service Desk > Service Level Management > Underpinning Contracts |
• | • | • |
- |
- |
• |
• |
Service Desk > Reports |
- | - | - | - |
- |
• |
- |
Service Desk > Settings | • | • | • | • | • | • | • |
Legend: | • = Permitted | - = Not defined |