The full change management process usually passes through the five phases. Inside of each phase, the change can adapt specific status values.
- New: The change was requested by email, over portal, or created manually in the Matrix42 Software Asset and Service Management.
- Agreed: The change was agreed by change management and a workflow was initiated.
- Analysis Pending
- Approval Pending
- Implementation Pending
- Tests Pending
- Review Pending
- Closed: The workflow is finished.