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Known issues

This article covers known issues of Virtual Support Agent installations and how to resolve them.

Virtual Support Agent 10.0.0

Users not able to connect

Symptom: New users are no longer able to connect their accounts with the Virtual Support Agent though already existing users are still able to interact with Marvin.

Root cause: Latest cloud infrastructure changes required an update of service endpoints require during establishing the connection.

Solution: Download and installation of latest available package on Marketplace at Virtual Support Agent (Marvin) Addon.

Virtual Support Agent 9.1.3

Users not able to connect

Symptom: New users are no longer able to connect their accounts with the Virtual Support Agent though already existing users are still able to interact with Marvin.

Root cause: Latest cloud infrastructure changes required an update of service endpoints require during establishing the connection.

Solution: Manual update of the service endpoints

  1. Open file Matrix42.Auth.STS.dll.config in <InstallDirectory>\Matrix42\Matrix42 Workplace Management\bin\ and locate  <add clientid="Matrix42.MarvinAI" scope="urn:matrix42NewUX" redirecturloverwrite="https://m42-marvinai-prod.azurewebsites.net/service/discovery/callback" />
  2. Change 
    "https://m42-marvinai-prod.azurewebsites.net/service/discovery/callback"

    to
    "https://marvinai.matrix42.com/service/discovery/callback"
  3. Save changes
  4. Open file SPS.Config in <InstallDirectory>\Matrix42\Matrix42 Workplace Management\bin\ and locate attributeextraOrigins="m42-marvinai-prod.azurewebsites.net,marvinai-dev.azurewebsites.net,marvinai.matrix42.com"
  5. Change "m42-marvinai-prod.azurewebsites.net" to "marvinai.matrix42.com"
  6. Save changes
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