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Matrix42 Self-Service Help Center



Marvin is delivered by an out-of-the-box experience and needs only a few requirements fulfilled. This article will help you to understand and ensure fulfillment of the requirements needed to use Marvin in your environment.

Matrix42 Service Management

Please ensure you have Service Management v9.1.1 installed and it is accessible from the Internet. Marvin Platform is using capabilities of your Service Management Instance to search the Knowledge Base and Service Catalog.

Matrix42 Knowledge Base

To deliver the best User Experience to your endusers the quality of your Knowledge Base Articles is crucial. A quality assured and detailed Knowledge Base will solve problems easily through Marvin.

Microsoft Azure, Teams & Office

You need to have an Azure Tenant setup and Microsoft Teams need to be rolled out and configured in your Azure Tenant (via Office Portal). Every user who should be able to interact with Marvin needs an assigned Office365 or Microsoft365 subscription and activated Teams service plan.

Network configuration

Please make sure that inbound and outbound traffic to https://accounts.matrix42.com and is permitted from and to your company network.


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