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Matrix42 Self-Service Help Center

Service types

This page describes available types of Self Service Portal services and provides examples of such services, their purchase particularities and selected for the shopping cart product items adjustments.

Details

Apart from regular service items categorized by such types as software, hardware etc., Self Service Portal registered users can place orders with combined services that may include more than one item inside of an ordered service.

This page describes available types of Self Service Portal services and provides examples of such services, their purchase particularities and selected for the shopping cart product items adjustments.

Service types

All available for the user profile services are listed in the Catalog:

service catalog1.png

 

Service codes differentiation

Service catalog items are differentiated by the internally assigned service codes. Service code prefix indicates the type of the offered service:

  • SRV: prefix denotes a simple type of Service that includes only 1 product item. Code example: SRV00001 ;
  • BND:  is used to identify Bundles which are combined services that include more than 1 product item. Bundles are created by combining several simple services in one. Code example: BND00001;
  • GRP: denotes Groups, a type of combined service which consists of more than 1 product items.  Groups are created by combining bundles and simple services. Code example: GRP00001;
  • SET: denotes a Set which is a combined service that consists of multiple product items.  Sets may include any of the other service types like simple Service, Bundle and Group. Code example: SET00001.

Service catalog item types

Available catalog items are grouped as follows:

service catalog item types (1).jpg
   

Examples

Service types Particularities

Simple services

Service

Added to the shopping cart as a single item:

service_eg1.png
Product/service quantity change option depends on the service settings and can be enabled or disabled for a specific product.

Combined services

Bundle

Added to the shopping cart as several different items:

bundle_eg2.png

Services of a bundle can be:

  • pre-selected or not: specified services may be suggested for adding to the shopping cart by default;
  • mandatory/optional  for the bundle purchase: item cannot be removed from the shopping cart;
  • hidden/ displayed: hidden item is provided in the bundle by default, is not shown in the bundle preview but is added as an extra item to the shopping cart;
  • changing product quantity: option depends on the service settings of each service included in the bundle and can be enabled or disabled for a specific product.

All enumerated settings are applied only for services which were added within a bundle, i.e. there may be a stand-alone service with its own settings that may differ from the ones currently available in the bundle. 

Group

Added to the shopping cart as a group of combined items: 

group_eg.png

Group items particularities depend on the specific settings of each item of the group (Service/Bundle). Configurable properties are the same as for Bundles:

  • pre-selected or not: specified items may be suggested for adding to the shopping cart by default;
  • mandatory/optional  for the purchase: item cannot be removed from the shopping cart;
  • hidden/ displayed: hidden item is provided in the bundle by default, is not shown in the bundle preview but is added as an extra item to the shopping cart;
  • changing product quantity: enabled/disabled.
Set

Added to the shopping cart as a set of combined items: 

set_eg1.png

Set items particularities depend on the specific settings of each item of the group (Service/Bundle/Group). Configurable properties:

  • pre-selected or not: specified items may be suggested for adding to the shopping cart by default;
  • mandatory/optional  for the purchase: item cannot be removed from the shopping cart;
  • hidden/ displayed: hidden item is provided in the bundle by default, is not shown in the bundle preview but is added as an extra item to the shopping cart;
  • changing product quantity: enabled/disabled.

Combined services representation

Included in the combined service options can be configured and displayed in one of the following ways:

  • option button (radio button):  only one item of the option group can be selected and added to the shopping cart. The offered option shows a detailed overview of the included items (e.g. all Services included in the Bundle):

service_group_multiple_selection_SSP_radiobutton.png

  • checkbox: allows selecting which of the offered items will be added to the shopping cart. Also provides a detailed overview of the offered items:

service_group_multiple_selection_SSP.png

  • drop-down list item:  allows choosing only one of the options. Is similar to option button, but doesn't provide a detailed overview of the included items. Each item is an option of a drop-down list, for instance:

SSP_dropdown.png

Combined service items preview page: drop-down list item representation