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Matrix42 Self-Service Help Center

Devices Guide Part III: Device Information

Device Information

To view information about an individual device, simply click on the specified device and the Device Information window will present itself. The Device Information list is generated using the latest information from the time the device last checked in, and will only display information that the device OS makes available.

Actions

For each device certain actions are available

Action Description
Refresh Forces the device to perform a check in. 
Resultant Tags Displays a coverage of all assigned configuration and tag membership
Actions Shows depended device actions 
Pending Commands Displays database information about past and upcoming device commands
Status History Displays database information about the Device History
Managed Applications Displays all available assigned applications with remote installation actions
Clear Passcode Clears the passcode of the device
Reboot (Windows 10 only) Forces the device to reboot after 5 min
Message Sends message via Companion application to device
Rename (Windows 10 only) Renames the Windows 10 device
Clean (Windows 10 only) Cleaning a device will remove all user-installed and pre-installed applications,
with the option to persist user data
Restart Forces a Device Owner Mode device or SamsungSafe device to restart
Restart (iOS supervised only) Forces a iOS supervised device to restart
Shutdown (iOS supervised only) Forces a iOS supervised device to shutdown
Location (iOS supervised only) Detects the Location of a iOS supervised devices with enabled Lost Mode
Play Sound (iOS supervised only) Plays a sound on iOS supervised devices with enabled Lost Mode
Rename (iOS supervised only) Renames the iOS supervised device name 
Lost Mode (iOS supervised only) Turns a iOS supervised device into lost mode. Will activate location action

Information

For each device a bunch of information will be displayed.  

  Android & SamsungSafe iOS Windows 10  macOS AppleTV
Managed Application List Displays all Managed Applications with corresponding information and actions Displays all Managed Applications with corresponding information and actions Displays all Managed Applications with corresponding information and actions    
Device Information
  • Device ID
  • Device Owner
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Device Name
  • Device
  • Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Security Patch Level
  • Model Number
  • Serial Number
  • Serial Number RO
  • Serial Number RIL
  • Product
  • Manufacturer
  • Battery Level
  • Device Capacity
  • IMEI
  • Modem Firmware
  • ICCID
  • IMSI
  • Bluetooth MAC
  • WiFi MAC
  • Samsung KNOX
  • MDM Version
  • Samsung UMC Enrollment
  • Device ID
  • Supervised
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Device Name
  • Device
  • Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Model Number
  • Serial Number
  • Is iTunes Active
  • Battery Level
  • Device Capacity
  • IMEI
  • Modem Firmware
  • ICCID
  • IMSI
  • Bluetooth MAC
  • WiFi MAC
  • Locator Service Enabled
  • Do Not Disturb In Effect
  • Personal Hotspot Enabled
  • Device ID
  • Last PIN Reset Value
  • Ownership
  • UDID
  • Label
  • Device Visibility Flag
  • Device Name
  • Product
  • Manufacturer
  • Model
  • OS Version
  • Hardware Version
  • Firmware Version
  • Radio Software Version
  • Last Inventory Local Time
  • Screen Resolution
  • Battery Level
  • IMEI
  • WiFi MAC
  • Processor Type
  • Processor Architecture
  • OS Edition
  • Serial Number
  • Device ID
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Device Name
  • Device Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Model Number
  • Serial Number
  • Is iTunes Active
  • Battery Level
  • Device Capacity
  • Bluetooth MAC
  • WiFi MAC
  • Device ID
  • Supervised
  • Lost Mode
  • Ownership
  • UDID
  • IP Address
  • Device Name
  • Device Type
  • Label
  • Device Visibility Flag
  • OS Version
  • Model Number
  • Serial Number
  • Is iTunes Active
  • Battery Level
  • Device Capacity
  • IMEI
  • Modem Firmware
  • ICCID
  • IMSI
  • Bluetooth MAC
  • WiFi MAC
Location (*iOS only)    
  • Last Known Location
  • Captured at
   
Assigned Tags Displays all assigned Tags Displays all assigned Tags Displays all assigned Tags Displays all assigned Tags  
Network Information
  • Current Country
  • Current Network
  • Subscriber Country
  • Subscriber Network
  • Carrier Settings Version
  • Phone Number
  • Data Roaming Enabled
  • Voice Roaming Enabled
  • Enforce Push While Roaming Policy
  • Enforce Sync While Roaming Policy
  • Current Country
  • Current Network
  • Subscriber Country
  • Subscriber Network
  • Carrier Settings Version
  • Phone Number
  • Data Roaming Enabled
  • Voice Roaming Enabled
  • Reported Country
  • Current Network
  • Phone Number
  • Roaming Enabled
 
  • Current Country
  • Current Network
  • Subscriber Country
  • Subscriber Network
  • Carrier Settings Version
  • Phone Number
  • Data Roaming Enabled
  • Voice Roaming Enabled
Restriction Information
  • Allow Camera
  • Allow Bluetooth
  • Allow Wi-Fi
  • Force Storage Encryption
  • Force Fraud Warning

 

 
  • Allow Explicit Content
  • Force Encrypted Backup
Security Information
  • Encryption
  • Passcode Present
  • Password Compliant
  • Password Compliant with Profiles
  • EPiC Last Checkin Time
  • Encryption
  • Passcode Present
  • Password Compliant
  • Password Compliant with Profiles
  • EPiC Last Checkin Time
  • Secure Boot State
  • Encryption Compliance
  • Full Disk Encryption enabled
  • Institutional Recovery Key
  • Personal Recovery Key
 
OS X User Information      
  • User Short Name
  • User Long Name
 
Android for Work Information (*Android only)
  • Managed Profile Enabled
  • Google EMM API integration Enabled
  • Management type
  • Device Reported Management type
  • Google Managed Domain Username
       
Android Enterprise Information
  • Status
  • Google Device ID
  • Google EMM-managed user ID
  • Google Managed Domain Username
       
Profile List
  • Silverback Exchange Profile
  • Silverback Privilege Profile
  • Silverback Restriction Profile
  • Silverback Webclip Profile
  • Silverback Exchange Profile
  • Silverback Privilege Profile
  • Silverback Restriction Profile
  • Silverback Webclip Profile
 
  • Silverback Privilege Profile
  • Silverback Restriction Profile
  • Silverback Privilege Profile
  • Silverback Restriction Profile
Available OS Updates (*iOS only)  
  • Human Readable Name
  • Product Name
  • Version
  • Build
  • Is Preview
  • Download Size
  • Install Size
  • App Identifiers to Close
  • Is Critical
  • Is Configuration Data Update
  • Is Firmware Update
  • Restart Required
  • Allow Install Later

 

     
Provisioning Profile List (*iOS only)   Lists all the Provisioning Profiles installed on the device      
Certificate List
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
  • Common Name
  • Is Identity
  • Thumbprint
  • Expiration Date
 
VPP Details (*iOS only)  
  • VPP Client Id
  • VPP User Email
  • VPP Licenses Assigned
     
Application List  Displays installed applications Displays installed applications Displays installed applications Displays installed applications Displays installed applications
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