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Matrix42 Self-Service Help Center

LIS Service Levels

Overview

The License Intelligence Service (LIS) supports license administrators and product licensing owners in their goals to reconcile compliance and manage licensing costs. LIS provides a comprehensive set of reference data that is updated and extended in a weekly cycle. An updated set of data is published every Friday evening at 7 p.m. (CET/CEST) and then available for download. 

In essence, the reference data contains a standardized software repository, which forms the structure of the license balance in the SAM tool. This repository contains more than 100,000 software products used to normalize both, installed applications and purchased licenses/subscriptions. 

Levels of Service

Overview

LIS Basic is no longer offered. However, customers of this service level with old contracts will still receive support.

  STANDARD PREMIUM

Data Content

   
Software Publishers, Software Products, License Models All publishers All publishers
Software Recognition for Fingerprints For listed publishers only All publishers
License Recognition for SKU For listed publishers only All publishers
Software Categorization by UNSPSC + eCl@ss No All publishers
Software Life Cycle (Date of Release, End of Sales/Support) No All publishers

Special Services

   
Online License Library No With "TERMS" option
EULA Check No With "TERMS" option
Use Case Evaluation No With "TERMS" option
SAM Tool Coaching No With "TOOL" option

LIS Standard

In this service level, customers receive all publishers, all software products and the complete inventory of license models.. In addition, reference data for software and license recognition are provided, as far as they have been assigned to following listed software publishers.

Listed Publishers

  • Acronis    
  • Adobe    
  • Apple    
  • Autodesk    
  • Corel
  • McAfee    
  • Microsoft    
  • Oracle    
  • Symantec    
  • Trend Micro

LIS Premium

In this service level, customers receive all publishers, all software products and the complete inventory of license models.. In addition, reference data for software and license recognition are provided, as far as they have been assigned to following listed software publishers, plus following additional information for all software products: 

  • Categorization according to UNSPSC (external link)
  • Categorization according to eCl@ss (external link)
  • Categorization according to ECCN (external link)
  • Release date
  • Expiration date for general support (end of support)
  • Expiration date for extended support (end of life)

With the "TERMS" option, LIS Premium offers following special services: 

  • Access to a library of product licensing documents
  • Access to experts for a general license terms assessment
  • Access to experts for a licensing assessment for specific usage or questions

With the "TOOL" option, LIS Premium offers following special services: 

  • Individual coaching mapping of specific licensing scenarios in the SAM tool
  • Individual support in the creation of special license models

Data Privacy

Within the scope of the LIS Online Update, unrecognized applications as well as unassigned licenses can be transferred to the central LIS database. You can restrict or completely disable this transmission by configuring the data provider in your SAM tool.

After checking and processing, the transmitted data is added to the database by Matrix42 and made available to all connected customers according to their service level. This data contains neither personal nor company-related information.

If, as described above, you restrict or prevent the transmission of your data to be clarified, you accept that Matrix42 may not be able to process information that is important specifically for you. You then participate only passively and indirectly from the data updates made for other customers.

The following is a list of all attributes that are transferred to Matrix42 as part of the Online Update:

Fingerprints

  • Manufacturer of the application
  • Name of the application
  • Version of the application
  • Inventory type (e.g. Empirum, SCCM)
  • Is Installed (yes/no)

Licenses

  • Manufacturer Part Number (SKU)
  • Labeling of the license in your system
  • Type of the license (e.g. full version, update version)

We guarantee that we do not transmit any information about computers, users or the number of installations or acquired usage rights. Such information is not required for the classification of applications and licenses. However, you should make sure that you do not enter any sensitive information in the free text of the license label. If you need to do this for process requirements, you should disable the transfer of unclassified licenses.

If you are interested to understand how your data is transmitted safely over the Matrix42 Data Gateway architecture, read this article.

Questions & Answers

Are there any requirements for the use of LIS Premium and what would they be?

You must meet the following requirements:

  • Authorization for Service Level Standard
  • Using product version 9.1.3 or higher (Software Asset Management)

What does it mean for us that for legal reasons we are not allowed to automatically download and process data from the Internet?

You can manually download the LIS data from the Marketplace and import it into the SAM tool.

However, the scope of the data is limited to the Service Level Standard. The data contained in the Service Level Premium is currently only available via an online update. If we will support an offline connection is unfortunately not yet foreseeable.

Another disadvantage of offline updating is the fact that you can't submit your undetected applications and unassigned licenses to the LIS team.

We use LIS standard. What are the consequences for me if we do not choose LIS Premium?

The guaranteed benefits in the Service Level Standard have not changed. Out of fairness to those customers who have booked LIS Premium, we adhere to the definitions of the service level, though.

Unlike before, data updates therefore no longer contain any data that is outside the service level. This adapted handling also applies to customer enquiries via Matrix42 Support regarding the addition of certain catalog items (SKU) to the data. We ask for your understanding.

We have always received updates for software and license detection for other publishers. Why not anymore?

The warranted scope of service has always included a limitation to the delivery of this data for the 10 listed publishers. In the past, customers who wanted to have fingerprints from other publishers assigned to them purchased paid services. These updates were provided by Matrix42 voluntarily and free of charge to all other customers.  

We want to offer the comprehensive classification of fingerprints to every customer at a significantly lower cost. Therefore, we have integrated the previous service into a standardized product and offer it - together with extended data on the software products - as LIS Premium. 

Out of fairness to those customers who pay money to receive more data for software and license recognition, we unfortunately have to refrain from sharing this data with all customers in the Service Level Standard voluntarily and free of charge. 

Can we test LIS Premium for a limited period of time before we decide?

LIS Premium is not a product, but a standardized service. It corresponds in essence as well as in the technical delivery to the free "Standard" service level. If you would like to get to know the License Intelligence Service, we recommend that you use this free option until you have gained an idea of the potential benefits for your license management. 

We want to opt for LIS Premium. What's it is going to cost me?

Talk to your Matrix42 sales representative or visit the Matrix42 Marketplace and find out about the details and prices of the subscriptions offered. 

What is the minimum subscription period for LIS Premium?

LIS Premium must be licensed for a minimum period of 12 months. Once this period has elapsed, the subscription is automatically renewed for another 12 months.

What to do, if I have consumed all credits?

As a preliminary remark, it should be said that the credits granted were designed in the amount to be sufficient for normal operation. Nevertheless, it may happen that the volume of use exceeds these credits. In such cases, you basically have two options:

  1. You purchase additional credits on the Matrix42 Marketplace.
  2. You wait until your subscription renews. At that time, your credit account will be filled-up automatically.

For more information about the Credit System in LIS Premium, refer to this article.

What happens if we cancel our premium subscription?

There will be no changes to your local LIS dataset. However, with further updates to the software and license recognition, you will only receive data that has been assigned to the prioritized publishers.

Also, if these options were part of your subscription, you will no longer have access to the licensing library, receive support for licensing terms or coaching with tool usage.

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