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Matrix42 Self-Service Help Center

Remote Assistance Connect

Matrix42 Remote Assistance is a web-based solution that allows you to access and control your remote computers and servers from a centralized web interface. With this solution, you can remotely troubleshoot and maintain your devices, transfer and synchronize files, and resolve issues without the need for an IT professional to be on-site.


  • Web-based: Initiate support sessions directly from your browser, without additional software or client installations, from any location.
  • Lean and powerful: Direct access to PowerShell, CMD, and file transfer, multi-monitor support, tamper-proof journal, AD integration... Everything your remote support needs – as accessible and user-friendly as never before.
  • Maximum security: Encrypted communication via the https standard port 443. No firewall or VPN configuration required. Available as both an on-premise and SaaS cloud solution.
  • Pays off immediately: As sleek and powerful as the tool is, the pricing is equally attractive. Plus, a transparent licensing model with full cost control. Request your customized quote today!



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