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Android Enterprise VI: Knox Mobile Enrollment

Knox Mobile Enrollment

Samsung Knox Mobile Enrollment is Samsung's counterpart to the Apple Device Enrollment Program and/or Android Zero Touch Enrollment. Overall Knox Mobile Enrollment saves IT departments and users the tedious manual configuration of proprietary Samsung smartphones and tablets. Devices are pre-configured online with the settings desired by an Administrator. When booting for the first time, the devices check whether they are assigned a configuration and if so, they will download our Matrix42 Silverback Companion app which will guide the user to finish the setup.

  • IT Administrators: Can configure that new arrived devices will be automatically configured to download Matrix42 Silverback Companion
  • Your company stay in control of their devices at all times - even after factory resets.
  • End users, after receiving a boxed device, they just need to sign in.

Login

Create a Profile

  • Launch Knox Mobile Enrollment Console
  • Navigate to MDM Profiles
  • Click Create Profile
  • Select Device Owner 
  • Enter a Profile Name, e.g. Silverback KME
  • Enter a Description, e.g. Silverback Default Profile
  • Under Pick your MDM select Matrix42 Silverback
  • Wait until the verification is finished
  • Press Continue

Configure Profile

  • Disable or Leave all systems apps enabled
  • Add a Legal Agreement (optional)
  • Enter your Company Name
  • Click Create

Knox Deployment

Deploy Profile

  • Pick a Samsung Device

This device will be your master device to add manually devices to Knox Mobile Enrollment

  • Download from Google Play Knox Deployment application
  • Open Knox Deployment
  • Sign in with your Samsung Account
  • Select Knox Service
    • Select Knox Mobile Enrollment
    • Select your previously create Profile
  • Select Deployment mode
    • Bluetooth (recommended)
    • NFC
    • Wi-Fi Direct 

This method is used to transfer the profile to desired devices

  • Select Wi-Fi for deployed devices
    • Select an available network
    • Enter your Wi-Fi password
    • Click OK
  • Press Start Deployment

Bluetooth  Deployment

Bluetooth makes it possible to deploys a profile to multiple devices. As our recommended path we will guide you through the process.

Knox Deployment

  • Press Bluetooth
  • Select the Bluetooth Duration and accept pairing  requests automatically (optional)
  • Press OK

Target Device

  • On target devices enable Bluetooth and open https://me.samsungknox.com
  • Press Next
  • Press Update 
  • Press Next
  • Confirm with Next
  • Confirm Samsung Knox Privacy Policy with Next
  • Press Reset to start the factory wipe

Knox Mobile Enrollment

  • Meanwhile navigate back to Knox Mobile Enrollment
  • Navigate to Devices 
  • Select All Devices
  • You should now see your newly added device 

Target Device

  • After the factory wipe start with the out-of-the-box experience and
    • Acknowledge the unauthorized attempt
    • Press OK
    • Connect to your Wi-Fi
  • Follow the instructions given by the operating system and enroll your device to Silverback
  • After the successful enrollment perform a factory wipe of the device
  • Perform the process again and you will recognize that the device is now linked successfully to the Knox Mobile Enrollment 

Add a Reseller

To automate the process of adding devices to your Knox Mobile Enrollment, get in contact with your reseller and provide your Knox Customer ID. 

  • Open Samsung Knox Mobile Enrollment Console
  • Navigate to Resellers
  • Notify your Knox Customer ID
  • Click Register Reseller
  • Enter Reseller ID
  • Proceed with the process 

Next Steps

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