Remote Control / FastViewer
- Service Management
- Service Catalog Guide
- Starting with Service Catalog
- AD Group Membership
- Approval Profiles in Service Approval
- Assigned Assets
- E-mail notifications in Service Catalog
- Enrolled Mobile Devices
- Generic Detection
- Installed Software
- Integration with other applications
- Overview of the Service Catalog features
- Service Catalog settings
- Service Demand Detection
- Service Lifecycle
- Standard Roles and Permissions
- Usage of approval and provisioning workflows
- Understanding Service Catalog
- Announcements
- Catalogs
- Configuration and properties of combined services
- Configuration and properties of simple services
- Orders and bookings
- Portal categories
- Reporting key data in Service Catalog
- Service Catalog overview
- Service portfolio
- Using services as technical targets
- Walkthrough 1: Configuring a service in the hardware area
- Walkthrough 2: Configuring a service in the software area
- Walkthrough 3: Configuring a bundle
- Working with Service Catalog Dashboard
- Use Cases in Service Catalog
- Approvals App
- Starting with Service Catalog
- Service Desk Guide
- Starting with Service Desk
- Access to actions
- Access to data
- Access to navigation items
- Adding data about employees and assets
- Asset scope
- Assigning roles
- Availability
- Category scope
- Closing reasons of a change
- Creating an Operation Level Agreement
- Creating an Underpinning Contract
- Creating a service level
- Creating a Service Level Agreement
- Creating categories
- Creating change templates
- Creating email signatures
- Creating email templates
- Creating quick calls
- Creating roles
- Creating task templates
- Defining holidays
- Defining work times
- Example 1: basic calculation
- Example 2: Creation date outside working times
- Example 3: Moving escalation points to a working day
- Example 4: Escalation points outside working times
- Example 5: Service level units in hours and days
- Example 6: Moving escalation points
- Example 7: Creation date outside working times, ticket paused
- Filling out the master data
- Functional principles
- Importing mobile devices
- Phases/statuses of a change request
- Service Desk global settings and E-Mail Robot
- Standard roles and permissions
- Ticket lifecycle
- What is a Service Level Agreement
- Workflow-based change management process
- Understanding Service Desk
- AD configuration settings for the Reset Account action
- Announcement
- Appointment
- Automatically apply the tightest Service Level Agreement when updating activities
- Automatic time tracking
- Change request
- Incident
- Knowledge base article
- Known errors
- Note
- Prefilling asset when a ticket is reported
- Problem
- Reporting key data in Service Desk
- Service Level Agreement (SLA), Operation Level Agreement (OLA), Underpinning Contract (UC)
- Service time profile
- Task
- The Send E-Mail action
- The Take Over action
- Tracking working time
- Working with dashboards in Service Desk
- Use Cases in Service Desk
- Accepting an incident
- Archiving outdated incidents
- Assigning services
- Closing an incident
- Closing a problem
- Creating an incident
- Creating an incident with a quick call
- Creating appointments
- Creating notes
- Deleting objects in Service Desk
- Editing an incident
- Forwarding an incident
- Managing announcements
- Managing change requests
- Managing journal entries
- Managing knowledge base articles
- Managing tasks
- Marking problems as known errors
- Merging incidents
- Merging problems
- Pausing an incident
- Pausing a problem
- Recovering a computer
- Reinstalling a computer
- Repairing services
- Resetting user accounts for incidents
- Searching for incidents
- Searching for problems
- Searching for tickets
- Service Desk: Mobile Device Management activities
- Service Desk E-mail Notifications
- Starting remote support
- Taking over an incident
- Unassigning services
- What is Field Service Management
- Working with problems
- Enterprise Queue Management (EQM)
- Matrix42 Call Tracker
- Starting with Service Desk
- Self Service Portal Guide
- Starting with Self Service Portal
- Use cases in Self Service Portal
- Accepting provided services
- Approving or declining orders
- Defining a delegate
- Managing change requests
- Managing Incidents
- Managing knowledge base articles
- Managing mobile devices
- Managing personal data
- Managing tickets
- Monitoring orders
- Ordering services
- Reordering existing orders
- Repairing services
- Reporting key data in Self Service Portal
- Returning services
- Searching address book contacts
- Sorting services by relevance in Portal
- Submitting feedback to Matrix42
- Viewing announcements
- Working with the Workplace area
- Administration Guide
- Administration and Configuration
- Integration
- Integration framework
- Built-in data providers
- Built-in data providers overview
- How to configure and activate the Empirum connector
- How to configure LIS-Online Update data provider
- Matrix42 MyWorkspace
- MWM AirWatch
- MWM Silverback
- Prerequisites for using the Empirum connector
- Rules for data synchronization
- SCCM inventory and Enterprise Manager inventory
- Troubleshooting for Empirum connector
- Virtual infrastructure, software, and hardware inventory
- How to configure and activate the inventory data providers
- How to check the inventory results
- Importing motion history for virtual machines
- Prerequisites for Citrix XenServer Inventory
- Prerequisites for Microsoft Hyper-V Inventory
- Prerequisites for Unix inventory
- Prerequisites for VMware vCenter Inventory
- Prerequisites for Windows inventory
- Data provider attribute field mapping
- Empirum connector attribute mapping
- Hyper-V, XenServer and vCenter inventory attribute mapping
- MDM AirWatch data provider attribute mapping
- SCCM data provider attribute mapping
- Silverback data provider attribute mapping
- Unix inventory data provider attribute mapping
- Windows inventory data provider attribute mapping
- Release Notes
- Database Schema Changes 10.0.2 (LTSB)
- Database Schema Changes 10.0.x
- Database Schema Changes 10.1.x
- Database Schema Changes 11.0.x
- Database Schema Changes 12.0.x
- Database Schema Changes 9.0.x
- Database Schema Changes 9.1.x
- Important or Breaking Changes
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 2
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 3
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1 Update 1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0
- Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.1
- Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.2
- Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0
- Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 4
- Release Notes for Software Asset and Service Management 10.0
- Release Notes for Software Asset and Service Management 10.0 Update 1
- Release Notes for Software Asset and Service Management 9.1
- Release Notes for Software Asset and Service Management 9.1 Update 1
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC1
- Release Notes for Software Asset and Service Management 9.1 Update 3 (GA)
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC2
- Release Notes for Software Asset and Service Management 9.1 Update 3 RC3
- Release Notes for Software Asset and Service Management 9.1 Update 2
- Solved Problems 10.0.x
- Solved Problems 10.1.x
- Solved Problems 11.0.x
- Solved Problems 12.0.x
- Solved Problems 9.1.x
- Solved Problems 9.0.x
- 030SolutionBuilder Guide
- Extensions
- Adobe Product Entitlements (Extension)
- Assigning users to Adobe Product Profiles by using services from Service Catalog
- Configuring and running the Adobe Product Entitlements data provider
- Creating the service connection for the Adobe Product Entitlements data provider
- Release Notes for Adobe Product Entitlements
- What is the Adobe Product Entitlements add-on
- AIOS Connectivity (Extension)
- Alternative Known Error handling (Extension)
- Dependency Graph (Extension)
- Empirum Service Provisioning (Extension)
- Intune Provisioning (Extension)
- Maintenance and Blackout Windows (Extension)
- Microsoft 365 License Assignment (Extension)
- Provisioning Workflow - Assign Azure Active Directory Group (Extension)
- SDDM Data Provider - CI, Service, Dependency Federation (Extension)
- Feature scope and attribute mapping
- Getting started with SDDM Data Provider - CI, Service, Dependency Federation
- Working with data imported to Enterprise Service Management
- Release Notes for SDDM Data Provider - CI, Service, Dependency Federation
- Adding custom attributes delivered from FireScope into ESM configuration items
- What is the SDDM Data Provider - CI, Service, Dependency Federation add-on
- Microsoft Teams Approval (Extension)
- Adobe Product Entitlements (Extension)
- Virtual Support Agent (Marvin) Guide
- Master Data Guide
- Service Catalog Guide
- Software Asset Management
- ServiceStore Platform Guide
- Software Asset Management Guide
- Asset Management
- Starting with Asset Management
- Inventory data about devices and infrastructure
- Object model for Asset Management
- Permissions for navigation items in the Assets application
- Permissions to actions available in the Assets application
- Permissions to dialogs available in the Assets application
- Permissions to previews available in the Assets application
- Settings for Asset Management
- What processes can be established in Asset Management
- Understanding Asset Management
- Background processing for asset management
- Charts in Assets
- How Asset Management works
- How to connect to Linux/Unix system from Windows using SSH
- Identifying imported mobile devices and their users
- Managing assignment of principal user for computers
- Monitoring end of life for assets
- Report - Asset Inventory
- Report - Server Documentation
- Setting dependencies and using the Show Dependencies action
- UEM Mode
- What are clusters and storage devices
- What is an endpoint device
- What is an environment
- What is a complex system
- What is a stock keeping unit
- What is a workplace
- Use Cases in Asset Management
- Managing ownership of a complex system
- Managing ownership of a workplace
- Managing principal user of a complex system
- Managing principal user of a workplace
- Managing status of a complex system
- Managing status of a workplace
- Merging duplicates and stock forecast for SKUs
- The Change Status action for endpoint devices
- The Complete Inventory action for computers
- The Establish Remote Connection action
- The Manage Device action for endpoint devices
- Starting with Asset Management
- Contract Management
- Starting with Contract Management
- Lifecycle of contracts and contract items
- Managing Procurement Processes
- Object model for Contract Management
- Permissions for navigation items in the Contracts application
- Permissions to actions available in the Contracts application
- Permissions to dialogs available in the Contracts application
- Permissions to previews available in the Contracts application
- Settings for Contract Management
- Supporting objects of the Contracts application
- Types of contract objects
- Understanding Contract Management
- Background processing for contract management
- Charts in Contracts
- Contract lifecycle and requisition process
- Depreciation of asset's costs
- Handling deletion in Contract Management
- Managing a master contract
- Managing a purchase contract
- Managing a volume license agreement
- Managing billing data for contract items
- Managing contract items
- Planning costs
- Report - Cost Center/Cost Category Forecast
- Report - Cost Controlling
- Report - Cost Planning Details
- Report - Procurement Profit
- Requisition process
- Specifics of contract items of maintenance and professional service
- What are ledger accounts
- What is a requisition template
- Use Cases in Contract Management
- Changing status for a master contract
- Changing status of contracts and contract items
- Cost Analysis for contract items
- How to create a requisition
- Importing cost categories
- Importing ledger accounts
- Importing material groups
- Importing material records
- Managing business partners
- Managing payments for a contract
- Payments' сhart for a сontract
- Requesting requisitions for software products
- Requesting requisitions for stock keeping units
- Saving links to files in a network folder for Contract Management
- Speeding up creation of new contracts and contract items
- Synchronizing purchase requisitions
- Tracking costs for contract items
- Tracking costs for master contracts, volume license agreements, and purchase contracts
- Starting with Contract Management
- License Management
- Starting with License Management
- Understanding License Management
- Microsoft SQL Server - license requirements with virtualization
- Licensing in cluster of hypervisors with automatic load balancing
- Licensing of multiple versions of same software for same consumer
- Agentless discovery and inventory
- Automatic change of license model with downgrades
- Charts in Licenses
- Configure remote application usage and platform access tracking
- Consolidating license requirements for suites
- Data object model for license management
- Examples of software suite consolidation
- Extent of license model change with downgrades
- License assignment
- Background processing for license management
- License mobility with virtual machines
- License requirements
- Logic behind license entitlement
- Manage compliance with 'concurrent use' license model
- Microsoft SQL Server - License models provided by LIS
- Microsoft Windows Server - License models provided by LIS
- Notifications about active processes in License Management
- Object model for License Management
- Oracle Database Worksheet
- Permissions for navigation items in the Licenses application
- Permissions to actions available in the Licenses application
- Permissions to dialogs available in the Licenses application
- Permissions to previews available in the Licenses application
- Priorities used when assigning downgradeable licenses
- Report - Cost Saving Potential
- Report - Financial Risk Assessment
- Report - License Inventory
- Report - Software Compliance
- Report - Software Usage Saving Potential
- Settings for License Management
- Settings relevant for creation of license requirements
- Single engine activation for License and Asset Management
- What are fingerprints
- What are license models
- What is a license
- What is a software product
- What is consolidation of license requirements
- Use Cases in License Management
- Adding base licenses to a license
- Adding base licenses to a license conversion
- Apply LIS template to software products
- Automate license requirements for client access (CAL)
- Automate license requirements for Matrix42 Enterprise Service Management
- Changing ownership of a license (transferring a license)
- Checking for possible entitlement of license requirements
- Checking status of software products
- Checking usage status and possible entitlements of licenses
- Create license requirements for Microsoft Extended Security Updates (ESU)
- Create license requirements for Software-as-a-Service (SaaS)
- Create license requirements from remote application usage
- Create license requirement rules
- Creating a license from a SKU
- Creating license requirements manually
- Dealing with a discontinued LIS template for a software product
- Defining license requirements for software products
- Determine license requirements for Oracle Java SE
- Fixing failed validation of an invalid license
- Handling the end of maintenance for a license
- How to improve display of AD groups
- How to manage entitlements with "educational" licenses
- How to manage the end of maintenance for software products available in the non-specific version only
- Importing licenses using the standard template
- License edit form
- License requirements created from Service Catalog bookings
- License requirements originating from Active Directory permissions
- License requirement rules in examples
- Recognizing commercial software from fingerprints
- Setting a baseline for software products
- Setting a license custodian for software products
- Setting confirmation mode for software products
- Setting notifications about expiring licenses
- Set reporting scope for software products
- Tracking local usage for software products
- Trend analysis for software products
- Unused installations for software products
- Updating a license based on matching SKUs
- Using license pools to provide licenses and control entitlement
- Using several license models for a single software product
- Validation of purchased license when saving changes
- Viewing the license library for software products
- License Intelligence Service
- Master Data
- Starting with Master Data
- How Master Data works
- Introduction to managing the employees' data
- Master data about your organization and people
- Permissions for navigation items in the Master Data application
- Permissions to actions available in the Master Data application
- Permissions to dialogs available in the Master Data application
- Permissions to previews available in the Master Data application
- Settings for Master Data
- Understanding Master Data
- Use Cases in Master Data
- Starting with Master Data
- Adobe Data Provider (Extension)
- What is Adobe Data Provider add-on
- Creating the service connection for Adobe Data Provider
- Configuring and running the Adobe Data Provider
- What data Adobe Data Provider imports
- Uninstalling the Adobe Data Provider extension
- Release Notes for Adobe Data Provider
- Attribute mapping for Adobe Data Provider and Microsoft 365 Inventory
- Azure Hybrid Benefit (Extension)
- What is Azure Hybrid Benefit add-on
- Creating the service connection for Azure Hybrid Benefit data provider
- Configuring and running the Azure Hybrid Benefit data provider
- Attribute mapping for Azure Hybrid Benefit data provider
- Ensuring compliance of Azure Hybrid Benefit for Windows Server
- Ensuring compliance of Azure Hybrid Benefit for SQL Server
- Understanding the grace period of SQL Server licenses assigned to Azure Hybrid Benefit
- Uninstalling the Azure Hybrid Benefit extension
- Release Notes for Azure Hybrid Benefit
- Cloud Cost Management (Extension)
- Getting started with Cloud Cost Management
- Setup Cloud Costs Data Provider for CSP Contract
- Connect to Google Cloud Platform
- Installing and configuring the Matrix42 Cloud Costs data provider
- Working with teams (cloud tenants)
- Cross-charging of cloud costs in Service Catalog
- Cost accounting for cloud resources
- Release Notes for the Cloud Costs extension
- Empirum Inventory (Extension)
- Generic Inventory (Extension)
- Getting started with Generic Inventory
- Introduction to creating a Generic Inventory data collector workflow
- How to update attributes of the Computer configuration item
- Sample data collector workflow for Generic Inventory extension
- Create custom data provider based on Generic Inventory extension
- Release Notes for Generic Inventory Data Provider
- IBM Compliance (Extension)
- Intune Inventory (Extension)
- Microsoft 365 Inventory (Extension)
- Oracle Compliance (Extension)
- Starting with Matrix42 Oracle Compliance
- Collecting data from Oracle systems
- Importing data collection results into Matrix42 Oracle Compliance
- Managing Oracle GLAS (Global License Advisory Services) exports
- Release Notes for Oracle Compliance
- User-based licensing for Oracle Java products with Named User Plus metric
- SAP Compliance (Extension)
- [Archive] Oracle Database Inventory (external scanner)
- How to Guides
- Check inventory of Oracle databases step-by-step
- Configure data providers for Oracle and Datacenter inventory
- Configure the virtual scan appliance
- Enable automatic inventory of Oracle databases and datacenter
- Install scan agents
- Monitor Oracle database and Datacenter inventory results
- Scan machines via router
- Implementation Guides
- Reference
- How to Guides
- Asset Management
- KnowledgeBase
- FireScope
- Secure Discovery & Dependency Mapping (SDDM)
- Getting Started
- User Guide
- Attributes
- Best Practices
- Blueprints
- Blueprint Attributes
- Blueprint Graphs
- Blueprint Groups
- Cherwell Integration
- Cloud Migration Risk Analysis
- Clusters
- Configuration Items
- Credentials
- Discovery
- FireScope REST API
- Rest API - IP Groups
- Rest API – Applying a Blueprint to Configuration Items
- Rest API – Attributes
- Rest API – Attribute History
- Rest API – CI Relationships
- Rest API – Configuration Items
- Rest API – Edge Devices
- Rest API – Getting Started
- Rest API – Graphs
- Rest API – Logical Groups
- Rest API – Retrieving an Element’s Schema
- Rest API – Service Groups
- Rest API – Users
- Rest API – User Communication
- Rest API – User Groups
- Rest API – Using the Firefox REST Client Plugin
- Graphical Analysis
- Graphs
- Grouping Monitored Assets
- Intro to SDDM
- IP Groups
- Manage Linked Blueprints
- Matrix42 CMDB Integration
- Matrix42 Incident Integration
- Migrating CIs
- Notifications
- Reports
- Run Setup Wizard
- ServiceNow Integration
- Service Groups and Dependencies
- SysObjectIDs
- User Management
- Virtual Environment
- Admin Guide
- Service Performance Manager (SPM)
- Getting Started
- User Guide
- Configuration of Monitored Assets
- Credentials
- Data Collection
- Data Collection Methods
- Event Management
- FireScope REST API for SPM
- REST API
- Rest API- Using the Firefox RESTClient Plugin
- Rest API – Aggregate Event Definitions
- Rest API – Applying a Blueprint to Configuration Items
- Rest API – Attributes
- Rest API – CI Relationships
- Rest API – Clusters
- Rest API – Configuration Items
- Rest API – Edge Devices
- Rest API – ESB Transports
- Rest API – Event Definitions
- Rest API – Logical Groups
- Rest API – Maintenance Windows
- Rest API – Notifications
- Rest API – Policies
- Rest API – Retrieving an Element’s Schema
- Rest API – Retrieving Attribute History
- Rest API – Service Groups
- Rest API – Tags
- Rest API – Tag Elements
- Rest API – Users
- Rest API – User Communication
- Rest API – User Experience Checks
- Rest API – User Groups
- Rest API – Visual Controls
- Grouping Monitored Assets
- Macro
- Network Traffic
- Network URL
- Notification
- Page Title
- Service Dependency
- User Management
- Admin Guide
- Best Practices
- Release Notes
- Secure Discovery & Dependency Mapping (SDDM)
- Remote Assistance Web
- Remote Control / FastViewer
- MyWorkspace
- MyWorkspace Guide
- Configure AD user provisioning for “Remote Desktop Connection” and “Remote App” applications
- How-To: Configure Dynamic Account Mapping to sync users into a connected AAD
- Connect Active Directory with MyWorkspace
- Connect Adobe Creative Cloud with MyWorkspace
- Connect Matrix42 Service Management to MyWorkspace
- Connect Microsoft Azure Active Directory with MyWorkspace
- Getting Started with Amazon Web Services in MyWorkspace
- Getting Started with the Matrix42 Remote Desktop Gateway
- Getting Started with ZScaler (Admin) in MyWorkspace
- Get logs from Internet Explorer
- HowTo: Add a custom SSL certificate to the Remote Desktop Gateway
- HowTo: Configure Proxy Exception for Windows Agent
- HowTo: Configure proxy settings for Active Directory Connector
- HowTo: Enable multiple sessions for Remote Desktop Services
- HowTo: Integrate GotoMeeting for Authentication and Provisioning
- HowTo: Integrate Remote Desktop Services into MyWorkspace
- HowTo: Setup SSO with your Active Directory (using NTLM)
- HowTo: Update the Active Directory Connector
- HowTo: Update the Matrix42 Remote Desktop Gateway
- HowTo: Use Remote Desktop Gateway with Windows Server 2012 Connection Brokers
- Integrate Azure Management Portal seamlessly
- IP-Filtering Limitation: Custom OAuth 2 Service Provider with Resource Owner Flow
- Manage Groups
- Network Requirements for Remote Desktop Gateway
- Network Requirements of the Active Directory Connector
- Notification
- Reference: Matrix42 Remote Desktop Gateway Controller Command Line Interface
- Security Consideration
- System Requirements of Matrix42 Remote Desktop Gateway
- Troubleshoot the Active Directory Connector
- Troubleshoot the Remote Desktop Gateway
- Video: How to add a Web or SaaS application
- MyWorkspace Guide
