FAQ
Q: How to log in via SSO (Single Sign-on)?
A: There are two available options:
- Please use the following link: https://connect.matrix42.com.pages.d...imagoverum.com . You can modify the username in the URL to a new one, such as test@imagoverum.com to log in via SSO.
- If you use the link https://connect.matrix42.com.pages.dev/auth/login/sso without specifying a username, the last username that was used will be automatically entered.
Q: Why is the "Remote Assistance" action missing on my computer.
A: The following conditions must be met for the action to be visible:
- The computer must be "Online".
- The computer must have the value "Remote Assistance" as "Remote Control Type" in the asset properties.
Q: Is it possible to implement a 2 factor authentication (2FA) for Remote Assistance?
A: 2FA can be implemented directly via the integrated functionality of the Enterprise Automation Platform.
Q: How can I record a remote assistance session?
A: At the moment this feature is not yet available, but it is planned for a future version.
Q: How to update a single client computer the Remote Assistance Agent?
A: At the moment only one update of all clients is possible. A single update is planned for a future version.
Q: Can I use FastViewer webconsole to view mobile machines?
A: Yes see here a short demo: