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Matrix42 Self-Service Help Center

Overview

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M42 FastViewer webconsole is A standalone web-based browser application that allows you to access and control your remote computers and servers from this web interface. With this solution, you can remotely troubleshoot and maintain your devices, transfer and synchronize files, and resolve issues without requiring an IT expert to be physically on site.

ADVANTAGES

Connect to individual machines simultaneously:

TYPICAL USE CASES

  • Establish a remote control session with a computer directly from your website to troubleshoot a problem directly on the affected computer.
    The user is logged in while doing so.
    clipboard_ea40fb3ffec328f429d4f49f43f63a6b6.png

  • Establish a remote control session with a computer directly from your website to troubleshoot a problem directly on the affected server/production machine.
    A user is not logged in during this process.
    clipboard_e260b74bddcdaaffbebe1198912737bc4.png

POSSIBLE OPERATION SCENARIOS

Cloud only

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Cloud/On-Premise

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On-Premise only

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