Agents

Download Agent Setup

1. Access the Download Agent:

   • Navigate to the top right corner and click on the grid icon represented by 9 dots.
   • Select "Download Agent" from the dropdown menu.

2. Select Your Preferences:

   • Choose your desired platform (Windows or Mac).
   • Select the Stage (Alpha, Beta, Release).
   • Pick the Version and Setup Type (exe or msi).
   • Click "Start Download."

3. Downloading the Setup:

   • Click "Download" to initiate the download of the Remote Agent Setup.
   • The download may take some time to complete.
   • The file, named "Matrix42RemoteAssistanceAgentSetup.exe," will be saved to the default download location specified by your browser.

4. Installation:

   • After the download is complete, you can install the Agent Setup on the appropriate Windows or Mac clients.
   • Install the Agent manually or through your preferred software distribution method.

Updating Agents

1. Schedule an Update:

   • Right-click on the desired machine.
   • Select "Schedule Update" from the context menu.

2. Choose Update Options:

   • Opt to "Install Specific Version."
   • Select the desired version.
   • Click "Save."

3. Initiate the Update:

   • The update will begin at the scheduled time.
   • If no specific time is set, the update will automatically start within the next 1 to 2 minutes.

Parameter

Installing Agents with Parameters

When installing agents, you can use the following parameters to customize the installation process:

1. /folder=xxx:

   • If the folder "xxx" does not exist, it will be created.
   • The Remote Client will be installed in this specified folder.

2. /silent:

   • Executes the installation fully automatically without user interaction.
   • The installation process is visible.
   • Default installation path: "C:\Programme\fastviewer Remote-Service".

3. /verysilent:

   • Executes the installation fully automatically without user interaction.
   • The installation process is not visible.
   • Default installation path: "C:\Programme\fastviewer Remote Service".

4. /replaceexisting=true:

   • Replaces an existing client registered on the tunnel server using this parameter.
   • The FQDN of the client must match the previous installation to retain its position in the remote client overview and any previously entered information, useful during reinstallation.

For further details, refer to the manual: [Matrix42 FastViewer Manual Windows Module](https://matrix42.fastviewer.com/ > General > Documents > FastViewer Manual Windows Module.pdf > 5.2.2 Using Start Parameters).