iOS Guide III: Devices
Devices
- Navigate back or open your Silverback Management Console
- Login as an Administrator
- Navigate to Devices
- Once your device is enrolled and the App Portal icon is visible on the device you will find the device here
Adjust your columns
- Hover over the Username column and click the arrow button
- Disable Battery (optional)
- Disable Storage (optional)
- Enable supervised (optional)
Try a couple of things to customize your view. Shrink or increase columns width
Check your surroundings
- You will see a select button in the first column
- You will see a Device ID
- Select your first enrolled device
- You will see Multiple Actions button on the right
- Click the Multiple Actions button
- Nothing will happen!
Enroll a second device and try it again
- Check the actions column
Managed Device Actions
- Check the actions column in device overview. It offers also the ability to perform single actions.
- Multiple actions and single actions offers you the following possibilities:
Assign Tag |
Manually assign additional Tags to a device. Please refer to |
Lock |
Lock the device. The user needs to re-enter his passcode to get access. |
Block |
Blocks the device, remove all tags settings except restrictions but keeps the device under management Navigate to Blocked to unblock devices manually. After that all Tags will be-reassigned. |
Factory Wipe |
This option performs a full device wipe to factory defaults The device is completely wiped and all company & user data gets erased. |
Delete Business Data |
Un-enrolls the device and move device into Checked out section This will remove all company apps, profiles & data from device but leave the private data of the user untouched. |
Install Updates | Multiple action to send download and install command to supervised devices. Can also be performed as single action |
- Now click on your enrolled device and open device overview
Device Information
In this window you can find all collect device information like:
- Username and Last Update information
- Device Information Actions (Refresh, Resultant Tags, Message, More)
- Managed Application List (Action, Name, Status)
- Device Information (Name, OS Version, Ownership, Serial Number etc.)
- Assigned Tags (Displays assigned Tags)
- Network Information ( Country, Carrier, Phone Number etc.)
- Restriction Information (Displays active restrictions on the device)
- Security Information (Last Checkin, Password compliance etc.)
- Profile List (Displays active profiles on the device)
- Available OS Updates ( Display update information like Version, Build, Size etc.)
- Certificate List (Displays distributed certificates on the device)
- VPP Details (Client ID, User Email, Assigned Licenses)
- Application List (Installed applications on the device)
Device Information Actions
Action | Requirement | Description |
---|---|---|
Refresh | None | With a refresh the system triggers a connection to the device and send / retrieve new information |
Resultant Tags | None | Gives an overview of applied tags, apps and restrictions. |
Message |
|
Send out a Text Message to the Device (Push Notification) |
Actions | ||
Pending Commands | None | Displays database information about past and upcoming device commands |
Status History | None | Displays database information about the Device History |
System Variables | None | Displays all captured system variables for a specific device. |
Managed Applications | None | Displays all available assigned applications with remote installation actions |
Clear Passcode |
None |
Click Clear passcode if the device user forgot his passcode to simply tun passcode off |
Restart (supervised only) | Supervised device | Forces an instant device restart without user warning |
Shutdown (supervised only) | Supervised device | Forces an instant device shutdown without user warning |
Location (supervised only) | Supervised device + Enabled Lost Mode | Detects the last known location when device is in Lost Mode |
Play Sound (supervised only) | Supervised device + Enabled Lost Mode | Plays a sound when device is in Lost Mode |
Rename Device (supervised only) | Supervised Device | Changes device name without user information |
Lost Mode (supervised only) | Supervised device | Turns on Lost Mode and adds lock screen information |
Next Steps
- Proceed with next chapter: iOS Guide IV: Create a Tag and assign it
- Collect additional information about Devices in our Management Guide Part II: Devices
- Check our Apple Deployment Programs Integration Guide for using the Device Enrollment Program