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Known Issues and Workarounds


Sometimes things don't quite work like you'd expect, and while we may not have a fix just yet, we do have a way to get things back on track. 

FireScope Windows Agent

Known Issue Workaround

[PRB36324] Empty result returned from agent poller invocation.


  • Agent intermittently sends data throughout the day.
  • Agent does not send data after an upgrade/installation

Root Cause:

  • The Agent process is not terminated before starting again.


  • Kill the process and restart the FireScope Agent.


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