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MacOS Guide III: Devices


  • Navigate back or open your Silverback Management Console
  • Login as an Administrator
  • Navigate to Devices
  • Once your device is enrolled and the App Portal icon is visible on the device you will find the device here

Adjust your columns (optional)

This part is a repetition of iOS Guide III: Devices and can be skipped

  • Hover over the Username column and click the arrow button
  • Disable Battery (optional)
  • Disable Storage (optional)
  • Enable supervised (optional)

Try a couple of things to customize your view. Shrink or increase columns width

Check your surroundings (optional)

This part is a repetition of iOS Guide III: Devices and can be skipped

  • You will see a select button in the first column
  • You will see a Device ID
  • Select your first enrolled  device
  • You will see Multiple Actions button on the right
  • Click the Multiple Actions button
  • Nothing will happen! 

Enroll a second device and try again

  • Check the actions column

Managed Device Actions

  • Check the actions column in device overview. It offers also the ability to perform single actions. 
  • Multiple actions and single actions offers you the following possibilities: 
Assign Tag  clipboard_e5ff7ba0191ab91401aa4514a92666982.png

Manually assign additional Tags to a device.

Please refer to 

Lock clipboard_ee8b51b15fa976b048fe2e6c94ebf6260.png

Lock the device. The user needs to re-enter his passcode to get access.

Block clipboard_e463dac2e2b3394361d2f653742c139b7.png

Blocks the device, remove all tags settings except restrictions but keeps the device under management

Navigate to Blocked to unblock devices manually. After that all Tags will be-reassigned. 

Factory Wipe clipboard_e29aca10253aec8d8ad19da8b070b3dd1.png

This option performs a full device wipe to factory defaults

The device is completely wiped and all company & user data gets erased.

Delete Business Data clipboard_efc9adaf620855a3c222b9956f7e9ccb2.png

Un-enrolls the device and move device into Checked out section

This will remove all company apps, profiles & data from device but leave the private data of the user untouched.

  • Now click on your enrolled device and open device overview

Device Information

In this window you can find all collect device information like: 

  • Username and Last Update information
  • Device Information Actions (Refresh, Resultant Tags, More)
  • Device Information (Name, OS Version, Ownership, Serial Number etc.)
  • Assigned Tags (Displays assigned Tags)
  • Restriction Information (Displays active restrictions on the device)
  • Security Information (Full Disk Encryption, Recovery Key)
  • OS X User Information (User Short Name and User Long Name) 
  • Profile List (Displays active profiles on the device)
  • Available OS Updates ( Display update information like Version, Build, Size etc.)
  • Certificate List (Displays distributed certificates on the device)
  • Application List (Installed applications on the device)

Device Information Actions

Action Requirement Description
Refresh None With a refresh the system triggers a connection to the device and send / retrieve new information
Resultant Tags None Gives an overview of applied tags, apps  and restrictions. 

Pending Commands

Status History None  

Next Steps

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