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Matrix42 Self-Service Help Center

Android Guide II: Connect a device

Android Enrollment

For every enrollment on Android Devices a third party application is used to connect the device to the Mobile Device Management. This third party application is called a Device Policy Identifier. Matrix42's DPC name is Matrix42 Silverback Companion and available on Google Play and in our Matrix42 Marketplace for direct downloading and sideloading. Android offers three different device management options. 

Activation of Device Administrator

Has been the most common setup for Android Devices, but is currently in process of  a shift to activation of Work Profile and Managed for business purpose. The following Guide will proceed with this Management Option in order to the target of Getting Started Guides. 

Proceed with create your enrollment token

Activation of Work Profile

Activation of Work Profiles needs Android Enterprise. It was formerly known as Android for Work and was Google's first business approach to separate private and corporate data with containerization. End users will receive a work container and a managed play store which is controlled by Management systems and separated from the personal profile. Work Profiles are intend to use with a bring your own device scenario. 

Check our Android Enterprise Integration Guide for further information

Activation of Managed Profile  

Activation of Managed Profiles needs Android Enterprise. It is Google newest business approach and intend for corporate owned devices. With an activated Managed Profile Administrators gain more control over devices.  Another benefit is the device activation from the Out-of-the-box experience with a DPC Identifier enrollment (supported) or with Android Zero Touch Enrollment (coming soon). Administrators also gains control over adding personal accounts to devices for corporate owned devices personally enabled scenarios. 

Check our Android Enterprise Integration Guide for further information

Silverback currently supports Activation of Managed Profiles. Work Profiles require Silverback Version 19.0 (Release 03/19)

Create your enrollment token

  • Open any browser on your Android or Samsung Safe device (e.g. Chrome or Samsung Internet)
  • Navigate to your Silverback Server URL (e.g. https://silverback.imagoverum.com)
  • Enter your username and password 
  • Tap Sign In
  • Enter your phone number without the country code (optional)

You can predefine if the country code will be detected based on the Device IP-Address or use a static country code. Please refer to Administrator Guide Part VIII: Admin

  • Select your ownership (optional) 
  • Accept Terms and Conditions (optional)
  • Then tap Start
  • On the next screen you will see 2 important information
    • One Time Password
    • Activation Link
  • First note down or keep your One Time Password on your mind
  • Now tap on the activation link
  • The link will forward you to our Companion Application inside Google Play

Download and Install Companion

  • Once you are redirected to Play store tap Install

An active Google Account is required to perform this action. Android Enterprise offers the ability to perform enrollments without active Google Accounts. Another option is to download the companion.apk and perform side loading

  • The download and installing process will start
  • Tap Open
  • Allow Companion to access to your calendar
  • Allow Companion to make and manage phone calls 
  • Allow Companion to access your contacts
  • Allow Companion to access photos, media and files on your device 

Do not deny any of the required access. They are important and any deny will lead to a undesirable behavior 

  • Now the Enroll your device screen will appear 

Perform Enrollment

Now you have three possibilities:

  1. Enter all needed information manually
  2. Navigate back to your Browser and use the shown Enrollment Link 
  3. Use the SMS

Enter information manually

  • Enter your previously used username into the Email or MDM Username field
  • Enter your One Time Password
  • Proceed with Next
  • In this case the application is not able to find your MDM Server URL automatically

Android (not Samsung) devices are able to retrieve the Server URL with setting an appropriate DNS record. Refer to Installation Guide I: System Requirements

  • Now enter in the MDM Server URL the Silverback Server URL that you used at the beginning 
  • Proceed with Next 
  • The Activate device admin screen will now appear
  • Click Activate 
  • Proceed with Complete Registration

Use Enrollment Link

It is mandatory that the Android Simple Enrollment and Android Simple Enrollment SSP with OTP options are enabled under Admin > Self Service Portal > Simple Enrollment 

  • In this case use your Recent Apps button
  • Switch to your Browser and tap on it
  • Now tap the Enrollment Link
  • All needed information will be filled automatically 
  • The Activate device admin screen will now appear
  • Click Activate 
  • Proceed with Complete Registration

Use SMS

It is mandatory that the Android Simple Enrollment and Android Simple Enrollment SSP with SMS options are enabled under Admin > Self Service Portal > Simple Enrollment 

  • By entering a Phone Number at the Self Service Portal you will receive a SMS
  • Open the SMS
  • Tab on the displayed link to receive the company profile
  • If Companion is not already installed: The link will forward you to our Companion Application inside Google Play
  • If Companion is not already installed: Navigate to Download and Install Companion and perform the actions
  • If Companion is already installed: The Link will open Companion
  •  If Companion is already installed: Allow Companion all requested access
  • All needed information will be filled automatically 
  • The Activate device admin screen will now appear
  • Click Activate 
  • Proceed with Complete Registration chapter

Complete Registration

  • The Companion app will now perform a check for all device based Policies, Profiles, Apps etc. which are pre-defined on the Silverback Server
  • You may will be prompted to Accept the Samsung Knox Terms and conditions (only on Samsung devices) 
  • You may will be prompted to Add the App Portal to the Home screen 
  • You may will be prompted to Set a Passcode for the Device
  • You may notice that Applications will be installed on the device 
  • Approve all the prompts and follow the given instructions
  • At the end you should see in the companion app : "There are no pending actions to perform" 
  • Close now the Companion App
  • The device is successfully enrolled and linked to Silverback  

Next Steps

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