When something does not work, and you can't understand what, do the System Health check and check log files.
Action "System Diagnostics" can be executed by Administrators from the Administration landing page by clicking on the corresponding button. A check for many system components will be executed, and in case the issue is present, this will be shown. We highly recommend fixing issues and having the System Diagnostics to pass all the validation rules with success to be sure the system is working correctly.
Download system logs
It is possible to download logs from the application, without directly accessing the Application Server. This can be done by clicking on Administration > Landing Page > "Download Logs" button.