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Matrix42 Self-Service Help Center

Working with Matrix 42 Call Tracker

This section describes the scope of work and technical prerequisites of the TAPI interface from Matrix42 Software Asset and Service Management, the so-called Matrix42 Call Tracker. It also shows the installation procedure and background information for the TAPI interface of this tool.
For more information about the TAPI interface, see Telephony Application Programming Interfaces and Microsoft Telephony API Wiki.

Target audience:

  • Service Desk employees
  • Project managers
  • Pre-sales consultants
  • IT consultants

Call tracker for outbound calls:

Call tracker for inbound calls: 

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