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Matrix42 Self-Service Help Center

Apple Deployment Programs V: VPP in Silverback

Register Volume Purchase Program

Enrolment into Volume Purchase Program is handled in Apple Business Manager Configuration Part.

Shop Application

  • Login to Apple Business Manager
  • Navigate to Apps and Books
  • Search for Application by Name, Keyword, ISBN, or URL
  • Select your search
  • Choose a Location where you want to assign this app
  • Enter a quantity: e.g 50

Do not buy a useless amount of applications.  It will just increase traffic. 

  • Click Get 

Adjust Volume Purchase Program

  • Login to Silverback as Administrator
  • Navigate to Admin 
  • Open Volume Purchase Program

Configure Import

  • Navigate to Import Section
  • Configure your default values for importing VPP Applications:
Setting Description
Automatically Push to Managed Device Installs the App on the device when enrolled into Silverback If the Allow App Store restriction has been disabled, App Store Apps will not be automatically pushed to Managed Devices.
Remove App when MDM Profile is removed. Removes the App from the device when MDM Profile is removed from Silverback.
Prevent Backup of App Data Prevents iTunes from backing up any information from this client to a computer when tethered.
Take Management if the app is already installed Take management of the application if the user installed this themselves outside of management. This is silent for supervised devices and will normally prompt the user
  • Click Save Settings

In case of updating these values, it is possible to update all current existing applications or just to save new values and all newly imported will receive this settings

  • Navigate to Overview

Tabs

Volume Purchase program is divided into

  • Overview
  • Assets
  • Users
  • Licenses
  • Import

Overview

The Overview Section provides a high level view of your VPP Account, lets you enter the company token and configure VPP Settings.    

Item Description
Last modified Shows the last time Silverback retrieved updated information from Apple.
Organization Name The name associated with your VPP Account. This is provided when you sign up for the VPP Program
Token Expiry Date The date that the VPP Token will expire. New tokens can be retrieved from the VPP Program website from Apple. The token can be managed from the Settings Section
Total Users Total users that have been added to your account, whether the user has associated themselves or not.
Associated Users Users that are assigned to VPP and have also accepted and associated their iTunes account with your VPP Program
Total Licenses Total licenses purchased for your VPP account, whether assigned to users or not.
Associated Licenses Total number of licenses that are assigned to users in your system.
Total Assets The number of applications in the system (regardless of the number of licenses per app).

Settings 

Settings Name Description
Un-assign licenses from external users Will instruct Silverback to automatically remove licenses from users it’s not aware of. This is helpful when migrating from another solution that managed VPP for you, without you needing to manually un-assign all licenses.
Period to refresh VPP data Time in minutes before VPP information should be updated. We recommend to sync twice a day 
Country code Country code of the VPP apps you wish to install
Language code Language code of the VPP apps you wish to install. Note this should be the same as Country code.
VPP Operation Mode Allows you to determine the default behavior when assigning VPP apps to devices or users. This can be overridden on an individual app from the App Portal Tab also.

Assets Section

The assets section provides a list of all VPP applications in the system  Silverback displays the following application information:

  • Asset ID
  • App (Name)
  • Asset ID
  • Total Amount of Licenses
  • Total Assigned Licenses 
  • Total Available Licenses
  • Retired Licenses
  • Is Irrecoverable 
  • Product Type 

Users Section

User section displays information about VPP users and the offers possibility to export the list of users in the system.

Item Description
Export Users Allows you to export the list of users in the system.
VPP User ID Silverback’s ID for the user
Client ID The unique identifier for the user in your VPP account
Email The email address of the user entry in your account
Status

The status of this user in your system:

Registered – The user has been added to your account, but the user has not yet associated their iTunes account. Registered users will not receive VPP App Licenses

Associated – The user has been added to your account and also associated their iTunes account. Associated users are eligible to receive VPP Applications
Invite URL If the user isn’t associated, you can see the invite URL here. Users should be invited automatically, but you can also distribute this URL to the user to let them enrol in the system.
Actions Retire user. This will remove the user from the VPP account and release all licenses. This is not permanent; the user can be re-invited to your system at a later date.

 

VPP Users Export

The CSV export for users contains the following fields:

  • VPP User ID
  • Client ID
  • Email 
  • Status

Licenses Section

The licensing section allows you to view the users, devices and licenses associated with your account. The main view is a table which shows you the licenses in your account, and the information associated with it. You can also export a list of licenses, and manually assign and un-assign licenses from users.  

Item Description
Export Licenses Allows you to export the list of licenses in the system.
VPP License ID Silverback’s ID for the license
License Id The unique identifier for the license in your VPP account
App Name Displays the (iTunes) Application Name 
User Email The email of the user who owns the license, if associated.
Serial If the user isn’t associated, you can see the invite URL here. Users should be invited automatically, but you can also distribute this URL to the user to let them enrol in the system.
Asset Id The asset ID number for the app (check Assets)
Status

The status of this license in your system.

Available – The license is not in use by any user, and is available to be assigned

Associated – The license is assigned to a user.
Actions

Lets you manually assign or un-assign a licence. When clicking assign, only valid users and devices will be selectable from the list.

Assign Assign

Unassign Unassign

 Assign Licenses

When you click the icon in the action column on a license that is assigned, the license will be removed from the user or device. If the action button is to Assign, you will be given a pop-up to assign the license. By default, you will see the valid users that this can be assigned (if available) to and choose one:

When you click Devices, you will see valid devices this license can be assigned to.

VPP Licenses Export

The CSV export for licenses contains the following fields:

  • VPPLicense ID
  • Licence Id
  • Adam ID (Asset ID)
  • Status
  • UserEmail 
  • Serial

Distribute Applications

  • Navigate to App Portal
  • Apps with Type VPP were automatically imported via the Volume Purchase Program
  • Navigate to Tags
  • Create a new or edit an existing tag
  • Navigate to Apps

If not active, navigate to definition, enable Apps and click save

  • Click Assign More Apps
  • Select applications

Search by Name or Description  

  • Click Add Selected Apps 
  • Click Save & Close or change distribution options for this tag (Auto Population)

Silverback offers automatic and manual assigning methods for Tags.  Either configure Auto Population inside the Tag that needs to be assigned or select the device from Devices panel and use the tag action to assign the tag manually. 

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