Silversync Update I: Hybrid Setup Uninstallation
Before you Start
This guide is designed for a Silverback Hybrid Setup, where Silverback and Silversync are located on the same machine. In this case you usually update Silverback and Silversync together. Please start with the Silverback Update I:Preparation guide to ensure you will have a fallback scenario. After backups etc. are processed, please proceed with this guide to perform a Hybrid Setup Uninstallation.
Uninstall Software
Stop Services
- Open an administrative PowerShell
- Run the following command
- stop-service w3svc,silv*,epic*,mat*
Uninstall Silverback
- Open Control Panel
- Open Programs and Features
- Select Silverback
- Click Uninstall
- Confirm with Yes
- Click OK at the Reboot prompt
- Wait until the process is finished
- Refresh your Programs and Features view
- Silverback should new be disappeared
Uninstall Silversync
- Select Silversync
- Click Uninstall
- Confirm with Yes
- Click OK at the Reboot prompt
- Wait until the process is finished
- Refresh your Programs and Features view
- Silversync should now be disappeared
Uninstall Universal Agent Framework
Locate Uninstall String in Registry
- Press Windows + R on your Keyboard
- Enter Regedit and press enter
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- Right Click in the left pane on Uninstall
- Click Find
- Search for Universal Agent Framework
- Locate the UninstallString
- Perform a double click on the Uninstall String and copy the Value Data to your Clipboard
- Run Command Prompt as an Administrator
- Paste your UninstallString as shown below and press enter:
MsiExec.exe /I{055D6A66-6106-475C-96A7-86EB180A7726}
-
Proceed with Universal Agent Framework Setup
Universal Agent Framework Setup
- The Universal Agent Framework Setup should now appear
- Press Next
- Select Remove
- Click Remove
- Press Finish
Cleanup Files
Delete Silversync Files
- Open Windows Explorer
- Right click your Silversync Installation folder, e.g. C:\inetpub\Silverback\silversync or your custom Website Directory Location
- Click Delete
- In case the access is forbidden, you have two options
- 1. Remove Glyphicons font from Control panel:
- Open your Control Panel,
- Select Fonts
- Right Click Glyphicons Font.
- Click Remove
- After a reboot of the Server all files can be removed.
- 2. Delete everything expect the font:
- Right click all folders (except pfm) and press delete
- Enable Do this for all current items
- Click Continue
- Navigate to pfm folder
- Right click all folders (except fonts ) and press delete.
- 1. Remove Glyphicons font from Control panel:
Check Service Folder
- Navigate to C:\Program Files (x86)\Silverback
- Check if SilverSync Service folder has been removed
- If not, please delete it
Check Universal Agent Framework Folder
- Navigate to C:\Program Files
- Check if Matrix42 folder has been removed
- If not, please delete it
Delete Registry Entries
- Press Windows + R on your Keyboard
- Enter Regedit and press enter
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\
- Right Click Silversync
- Click Delete
- Confirm with Yes
Next Steps
- Restart your Windows Server
- Download and Update to your new Silverback Version: Silverback Update II: Upgrade to Major Version
- Proceed with Silversync Update III: Installation