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Matrix42 Self-Service Help Center

Installation window (Z-Dialog/Task List)

The UEM Agent provides a modern interface to make it easy for the end user to see what options he has to execute or postpone management actions.

Important changes compared to the Advanced Agent: 

The number of postponements is specified by days and no longer by "polling" intervals. Two times means that the user can postpone on two days, after that there is no possibility to postpone. The change of day takes place at 0:00 o' clock.

Only the days on which a postponement was made are counted. For example, if the user does not work on weekends, these days are not counted. If an end date for a rollout is desired, this distribution option should also be used.

In order to keep the number of interruptions as low as possible and to clearly show the possibilities to non-experienced users, the end user is only shown a single number with possible shifts. This is always the least possible.

If a package with 3 days and one with 7 days (or a date in the distance future) is assigned to the computer for installation, the end user has three days to postpone. Then, at the latest, both packages will be installed.

Packages with the FORCE and HIDE distribution options are ignored.

Since the user is no longer disturbed by every polling when he has postponed, this interval can now be set shorter to obtain changes closer to the time.

Installation query (Z-Dialog)

The new installation dialog now shows the user the packages to be installed in a tiled view. Depending on the Agent Template configuration, the user can now execute the action immediately or switch to the Postpone dialog.

UEM_Agent_ESR_061.png

Postpone

If at least one day is still available for moving, the end user can select postpone.

The window that appears shows how many days can be moved and when the next reminder is planned.

The user can now postpone to predefined times. We offer 30 minutes, 2 hours, 4 hours, at shutdown and the next day. The displayed time is rounded up to a full 15 minutes. If a maintenance period is specified in the Agent Template, this is taken into account and only possible installation times are offered. The user can request a new query at any time by clicking on the tray icon "Check for newly approved software".

UEM_Agent_ESR_062.png

Selecting a time will not execute any action, the user will be reminded again at the selected time. Exceptions are software push and packages with the option "Ignore installation timeframe".

Back "returns to the installation query

Installation on shutdown

The user can postpone installations until shutdown. If this option is selected in the postpone dialog box, no query will be made until the computer shuts down. This selection is reset at 0:00 so that users who do not shut down the computer will be informed at least once a day that installation tasks are pending. If the user chooses "Shutdown" in Windows, he will be informed about pending installation tasks and asked to start them. The user is then logged off for security reasons and all tasks, including any necessary restarts, are performed. The user can also start the "Installation on Shutdown" process directly from the tray icon of the agent.

Software packages that can only be installed when the user is logged in are not installed.

As an alternative to the Windows "Shutdown" function, the user can also directly start the "Installation on Shutdown" process on the Agent's tray icon. This function can also be called using ERIS_UI.exe /installshutdown (e.g. via link on the desktop).

UEM_Agent_ESR_063.png

Software installation only at shutdown

If software is only to be installed during shutdown, for example to avoid notifications and updates in call centers or at customer counters during opening hours, software packages can either be executed completely in the background or installed only during shutdown.

Example configuration:

  • The agent template is configured in such a way that the maintenance window is outside working hours (if necessary, completely deactivated).
  • An icon is placed on the desktop, with which the user shuty down the computer:
  • "C:\Program Files\Matrix42\Universal Agent Framework\ERIS_UI.exe" /installshutdown
  • Packages that can/should be pre-installed in the background are assigned with the "Hide" and "Ignore installation time frame" distribution options.
  • All packages to be installed on shutdown only are assigned with default distribution options.

Users are no longer interrupted and there is no "normal" installation. To shut down, the user always chooses the icon and "Execute". If no software is available for installation, the system will shut down after approx. 2 minutes, otherwise after the installation.

Please note that no forced installation takes place after a specified time.

 

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